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Reviewed September 14, 2018

My wife and I and our dog arrived at the Knoll House Hotel on Friday 7th September after a 4 hour drive. Despite check in time being 3pm our room was not ready and we were asked to wait in the lounge for over half an hour, as they insisted check in time was "from" 3pm. We had tea on the house and chilled until at 3-45pm our room was ready. We were shown to our room 50 to be exact with a balcony overlooking the sea. It was cosy with a somewhat small bathroom but all in all very clean and the balcony gave us the extra room. The food we had in the Doggy Diner with our dog set aside for all with pooches was exactly what was on offer in the restaurant and specials every evening were always different. The only let down was that it was obvious the chef was using instant mash in the recipes of mashed potatoes. Breakfast was always good and again taken in the Doggy Diner allowed us to relax without worrying about our four legged companion.
The hotel is situated just across the road from the road to the Beach and was a superb walk each day. Even walking as far as the Studland Ferry there and back along the beach over 6 miles total. The facilities at the hotel are from golf to tennis to table tennis two swimming pools and jacuzzi an hot tubs sauna etc., although the state of repair was questionable in the latter items due to poor maintenance. Several people have commented on the Wifi from start to finish it worked perfectly well for us maybe it has been updated or was it the location of our room where reception was always first class. As well as the walks to the front of the hotel to the rear were the woods and on some days deers would be visible in the early morning and late evening. Plus there are many seating areas all over the hotel front and read. Staff all in all were very friendly and dealt with requests well despite being very busy.
So in summary the hotel is very different but several matters need updating. I feel the problem for the new owners is to maintain the quirky and quaint aspects but to deal with the issues of maintenance and bringing matter up to date.

Room Tip: Room 50 was great for us with sea view balcony.
  • Stayed: September 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Kenneth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 13, 2018

We stayed for 4 nights in a suite room. The hotel is quirky, with furniture styles from the 50's, 60's and 70's.However, our room was clean and comfortable, with a sink in the bedroom and an adequate bathroom. Only one electrical socket though, not really acceptable in the 21st century! And the distance from the mirror made it difficult to use the hairdryer easily.
The food is excellent, although service is mostly good, it was sometimes erratic. One waiter had poor English, and may still be looking for mint sauce!
Coffee service after dinner could also be improved. You had to hunt for it!
The views from our room and the restaurant across to the sea are outstanding. Excellent location for walking and other outdoor sports. We really enjoyed our stay.
Exremely doggy friendly! Not for you if you don't love dogs!!

Room Tip: Sea view rooms are worth having.
  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Margaret T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 13, 2018

I have always wanted to stay in this Hotel as it always looked so majestic from the main road. I was disappointed upon check-in to discover we were not staying in the main Hotel but in fact in a chalet style room around the other side. This was short-lived though, the room was lovely it had a small seating area to watch the TV, an enormous Bed, and an amazing Wet Room and a Bath, Tea and Coffee facilities were provided and a hairdryer.

There was a patio area surrounded in flowers to sit out and watch the world go by

We loved our room!

It was our Wedding Anniversary, upon entering the room the Hotel had arranged for white plate with "Happy Anniversary" written in chocolate and some cakes on the plate. It was a lovely surprise and very thoughtful.

The only negatives were the lack of air conditioning and there was no fan to use either which was disappointing. It did get extremely warm in there!

Parking was sometimes difficult and as a result some of the other residents took it upon themselves to park outside the rooms which is only supposed to be done when loading and off/loading luggage but some people thought they had a right to park there each day!

The facilities are fantastic, there is a heated outdoor and indoor swimming pool, the outdoor one being the larger one. Towels are also provided and sun loungers are around the pool. It has also got a lovely Jacuzzi but most of the jets were out of action, but you could still have a lovely soak.

There is a lovely Pirate Ship in the play area, perfect for kids to spend hours discovering the different areas, a games room, Table Tennis on the front lawn.

The views at the front of the Hotel were beautiful overlooking the sea, it was wonderful sitting on the benches watching the boats go by and one evening we saw some deer playing in the field opposite.

The Restaurant area is a bit dated but it was lovely and clean, we were taken to our seat by a very smiley man called Simon who explained everything about the help yourself buffet (He was very charming). The breakfast choices were excellent, you just help yourself to cereals, fruit etc then you help yourself to a full english, other choices are also available on the menu.

On a negative, all of the windows were shut, it was far too warm. On the first day we were seated by a window which was great because we were able to open them but for some reason they play musical chairs and you do not have the same table each day which was a bit frustrating because no one opened the windows and being stuck in the middle of a very large hot room was very uncomfortable. We did ask for the windows to be opened but as soon as they were opened they were soon shut by the guests. I asked to be seated next to a window for the rest of our stay and they obliged.

The following employees were outstanding and made our Holiday far more enjoyable:

Jenna - Reception, she was on her second week of employment, she was a delight to see and very helpful. She will do well!

Tracey - Duty Manager House Keeping - Always a smile on her face and lovely to talk to, she runs a tight "ship". A delight to see each morning.

Patricia - House Keeping - Very thorough in her work, very friendly and a delight to see each morning.

We would recommend this Hotel. It would have had 5 stars, the only reason it didn't was because of the lack of Air Condition/Fan in the room and the dining area being way too hot.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Cleanliness
2  Thank KimAllsebrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 11, 2018

We stayed for one night with a group of friends, celebrating a birthday. What a great find this hotel is. Checking-in and out was simple and quick. Our room and outside deck - just great. We had a group dinner (16 people) where the food and service was extremely good. In the morning, breakfast was followed by an explore of the delightful grounds and nearby beach, then a swim in the hotel's outside pool. All told, a very enjoyable stay.

  • Stayed: September 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Fences
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyS6560, General Manager at Knoll House Hotel, responded to this reviewResponded September 12, 2018

Dear Fences

Thank you so much for a wonderful review and we are delighted that you enjoyed your time with us

We hope that you visit us again soon


Kind Regards

Tracy Tennant
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 8, 2018 via mobile

We stopped on a Sunday evening with friends and the first positive was the car park and great access to the beach and the walks towards Old Harry. We had a lovely room overlooking the sea with a four poster bed, bath and shower. Breakfast was excellent as was the 3 course meal included in our package especially the deserts! It wasn’t until we were leaving that we discovered many of the facilities like pools we didn’t have time to use. We had the impression from years ago that this hotel was an upmarket Butlins - not sure why - but it isn’t and we will certainly stop again

Stayed: September 2018, travelled with friends
Thank pb56422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmyS6560, General Manager at Knoll House Hotel, responded to this reviewResponded September 10, 2018

Thank you for your review

Yes please stop again and encure that you utilise the facilities next time

So pleased that you enjoyed your stay with us

Kind Regards

Tracy Tennant
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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