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Reviewed November 23, 2020

This trip was with our granddaughter for her birthday, we should have visited in March but was cancelled due to the pandemic, we have stayed as a couple before, this was a first with a child but as always it was lovely, there are highly visible precautions in place for both our safety and the staff, we stayed in a triple room, which was spacious and spotless, breakfast was still a buffet only your were served instead of helping yourself, we had to book for all meals, we ate in the terrace both evenings, the food was delicious, well presented. There was a good choice for the children as well. The hotel is understandably quieter just now, but the standards as always are high, the staff in all areas of the hotel are approachable, friendly, nothing was to much bother, my granddaughter had a great time, she swam, went pony riding, rock climbing and we all loved the adventure park, we had lunch at the base camp, panini’s and drinks which was all good. Crieff hydro has a little bit of something special for everyone who walks through their doors, prefect staycation for families and couples,

Date of stay: November 2020
    • Location
    • Sleep Quality
    • Service
Thank 657traceyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Service Team, General Manager at Crieff Hydro Hotel and Resort, responded to this reviewResponded November 23, 2020

Thank you so much for taking the time to share your thoughts on your stay 657traceyb and for choosing Crieff Hydro for your granddaughter's birthday stay. It's great to hear that you enjoyed your visit and it certainly does sound as if you found plenty to keep you busy. We hope to have the chance of welcoming you back very soon.

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Reviewed November 18, 2020

After being “grounded” for months we were a bit nervous at coming for our first trip away, but this was soon put to rest on arrival. From the reception staff, Terrace staff, breakfast staff and Chefs, cleaning staff and Boutique lady.......all were friendly, professional and faultless. The corridors were well signposted and sanitiser was everywhere. Toiletries and coffee/tea were easily accessible from reception.....you only had to ask!
Well done....spot on!

Date of stay: November 2020
    • Location
    • Rooms
    • Service
1  Thank windyrig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Service Team, General Manager at Crieff Hydro Hotel and Resort, responded to this reviewResponded November 18, 2020

Hello windyrig and thank you so much for the fantastic review. It's great to hear that the hotel ticked all the right boxes for you and that you found the team to be helpful throughout. We hope to have the opportunity of welcoming you back in the very near future.

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Reviewed November 12, 2020 via mobile

Just had a three night stay in this fab hotel.
What stands out the most is the exceptional customer service, even during these very uncertain and worrying times for staff.

Special thanks to the lovely young man on Reception and at breakfast reception this morning (12/11/20) - very polite, courteous and welcoming!!
Restaurant staff are very helpful and friendly, especially Norbert and a lovely young waitress, whose name I can't recall.

Breakfasts were very well organised and we felt very safe, with lots of signage for social distancing and hand washing.

Had dinner on 2 evenings - delicious!!

Lots of good practise procedures to ensure a Covid secure environment, with a holiday feel. Loved every minute here.

Thank you to all the staff for going beyond the extra mile to make our stay thoroughly enjoyable.

Date of stay: November 2020
Trip type: Travelled as a couple
1  Thank janelouisewalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Service Team, General Manager at Crieff Hydro Hotel and Resort, responded to this reviewResponded November 12, 2020

Thank you for the lovely feedback janelouisewalker and for your kind comments regarding the team which will be a pleasure to share. It's great to hear that you enjoyed your visit and we hope to see you again very soon.

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Reviewed November 12, 2020

Went to Crieff Hydro for a few days on a family holiday (with 2 young kids) and had a great time. There was lots to do with the kids, the new adventure park is a great addition. The staff were so welcoming and really flexible with altering our bookings for activities due to COVID guidelines. We would absolutely recommend to others and will be back again. Thanks so much for a great get away!

Date of stay: October 2020
    • Value
    • Sleep Quality
    • Service
Thank suzieo147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Service Team, General Manager at Crieff Hydro Hotel and Resort, responded to this reviewResponded November 12, 2020

Many thanks for taking the time to post a review suzieo147 and for the recommendation. We are so pleased that you had a pleasant stay and found plenty to do. We look forward to welcoming you back on your next visit.

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Reviewed November 11, 2020

The studio apartments have a verandah where we could entertain guests outside. The outside restaurant at the hotel was also of great use
Food was generally very good indeed although sometimes the bacon was overcooked. Fabulous family facilities, the best in the region by far
We have visited over many years and the Highland welcome is second to none.
Hygiene was incredibly good and disciplined

Date of stay: August 2020
    • Location
    • Cleanliness
    • Service
1  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Service Team, General Manager at Crieff Hydro Hotel and Resort, responded to this reviewResponded November 12, 2020

Thank you so much for posting a review John B. It is lovely to hear that you have visited the hotel over many years and that you enjoyed your recent visit. We hope that you will visit us again very soon.

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