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“Lovely cosy cottage”
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Excellent
64 reviews
Front of the house
Front door
Hallway
Living room
Living room
Living room
Dual fuel fire
Staircase
Downstairs bathroom
1st room with 2 X single beds
Shower in first bathroom
Room with 2 X single beds
Down stairs double bedroom
Upstairs double bedroom
Downstairs double en suite
Upstairs King bedroom
View from first landing
Upstairs King bedroom
Rear decking area
Woods
River
Kitchen
New 6 person jacuzzi
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Overview
Holiday Rental House -
4 Bedrooms, 3 Bathrooms, Sleeps 12
Girvan, South Ayrshire, Ayrshire, Scotland

Reviews from our community

Excellent - based on 64 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
johnm4471
glasagow
Level 3 Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Not so rural,needs some maintenance”
Reviewed 10 August 2017 for a stay in July 2017

Good things first. Great,large cottage, with many great features. Brilliant hot tub, outdoor seating. Full sky package.
The not so good. Be careful on entrance path. I was lucky not to damage underside of car scraping on rocks coming up through worn down and loose gravel. Also there is a road running alongside cottage. This is used regularly by heavy goods lorries going to nearby quarry. Not so good in morning if you are a light sleeper. They make a lot of noise.
The decking area is large with great seating area but the bannister going around it needs upgrading. You need to be careful leaning against out as there is quite a bit of movement. Could be dangerous for kids.
All the outside window frames need a good clean. Lots of cobwebs and dead flies.
Inside house there were lots of dead flies on ceilings and walls. We were plagued with them on first night so bought lots of sprays. This helped a lot.
Finally you have to use testing strips in hot tub and then put in the correct amount of chemicals. I have never had to do this before.
We had a great time, but cottage needs better maintenance and cleaning

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
12 Aug 2017
Thank you very much for taking the time to write a review of your stay here at Hazelbank Cottage.
We were so happy to hear on your check out that you all had such a great time and “would love to stay again”. However when leaving your review, you felt your stay only warranted a 3 Star review.
We have considered all you have said regarding the entrance path and would like to assure you we will be having that rectified this week.
As for the bannister, at the start of the season all was well but over the last few months it has become s little loose. There is an upgrade due for the decking which will be installed in the quiet months of October, November.
I’d like to make future guests aware this is a rural property. In being so it does attract a fare bit of wildlife. Not only will you see Deer, owls, buzzards and the odd Stoat. You are also likely to see loads of horse flies, midges, spiders and mice along with bats. Particularly in the summer months. This is outwith our control. And something which should be considered when booking our property.
We would like to assure our guests our property is cleaned to a very high standard before each check in. We also wash all external windows weekly and the frames and surrounding ingles once a month with a pressure washer to remove webs and such. Again this is a rural property and webs can accumulate on the outside of the building faster than in say an urban property. This is out with our control.
I am sorry to hear the maintenance of the hot tub put you out, but please rest assured our guests and future guests health takes priority. We ask all guests to check chemical levels using a simple dip stick process each time before use. After which they are requested to add chemicals a spoon full at a time. Again, before each use. These chemicals are important to keep bacteria levels within safe parameters. It is not feasible for us ourselves to do this. Particularly if some of our guests choose to use the hot tub several times throughout their stay at the cottage. Upon check in we prepare the hot tub and it’s ready to be used. You only have to top up the chemicals if and when you use it. This prevents the spread of diseases etc from alternate guests.
Again, we are sorry not to have met your expectations this time on your visit to our Cottage but would love to welcome you and your party back some time in the future where we will meet all your expectations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
millie j
paisley
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Lovely cosy cottage”
Reviewed 26 July 2017 for a stay in July 2017
3
people found this review helpful

We thought the cottage was more rural. It is next to a road and on an incline, trucks were going passed a few times a day. I'm saying this because it would not be suitable for young children. We could not let our dog run about as the other side of the cottage was a big drop down onto a stream. We thought there was a trampoline as it was advertised, we found it later not usable down towards the stream. Also the hot tub has to be maintained by you, checking chemical balance. The cottage is lovely and Girvan is nice.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2017 for a stay in June 2017
1
person found this review helpful

Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
11 Jan 2018
Thank you very much for taking the time to review your stay at our property. We are so glad to hear you and your guests had such an enjoyable experience. We would love to welcome you all back in the future.
Kind regards
Bryan
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Heather C
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing”
Reviewed 10 June 2017 for a stay in June 2017

My friend booked this for 6 of us for 2 nights ! It was absolutely amazing with everything you could hope for in a holiday home as well as a hot tub! Really had an amazing time and Dawn was fantastic ! Seriously would recommend this to anyone such a lovely place comfy beds amazing showers ultra modern and it even had the best sky tv you could get !! Would definitely like to come back !xx

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Jan 2018
Thank you very much for taking the time to review our property. We are so glad to hear you and your guest had an amazing time. We look forward to welcoming you back in the future.
Kind Regards
Bryan
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mayjanehu...
Glasgow, United Kingdom
1 review
“Superb”
Reviewed 9 May 2017 for a stay in May 2017

Booked surprise weekend for my future daughter in laws secret hen party and we were not disappointed the cottage is definitely a home from home Kitchen with ample utensil cups,glasses.pots, etc dishwasher and washer / dryer
Sky tv, lovely comfy beds and good showers! Outdoor area was lovely to and the hot tub just made it even better!
I cannot recommend this enough for a lovely get away break and would return in a heart beat!
Thank you so much all at hazelbank cottage
Keep doing what your doing..

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Jan 2018
Thank you so much for taking the time to review our property. We are so happy to hear you all had such an amazing time. We would love to welcome you all back in the future.
Thanks again
Dawn
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Larbert, United Kingdom
Reviewed 9 April 2017 for a stay in April 2017

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
11 Jan 2018
Thank you for taking the time to review our property. We are so glad to hear you and your guests had such a great time. We look forward to welcoming you back in the future.
Kind Regards
Bryan
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Gregmille...
East Kilbride, United Kingdom
1 review
“Amazing”
Reviewed 6 April 2017 for a stay in April 2017

The house itself was excellent perfectly accomidating the amount of guests we had. On arrival we met the hosts sister who ran us through all the details about the house, which we thoroughly appreciated. There were gifts left for us on arrival which a very friendly gesture. The beds were excellent and the house had everything a person would need. A place in a great area were you can really get away from the busy life and chill out. Cannot speak highly enough of Dawn and how she has treated us. Would recommend this place to anyone thinking to get a break away from it all. Amazing, would go back if possible lol.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Jan 2018
Thank you very much for taking the time to review our property. We are so glad to hear you had such a great time and look forward to welcoming you again.
Kind Regards
Bryan
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Adults2
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