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Review of Lews Castle

Lews Castle
Ranked #1 of 13 things to do in Stornoway
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Owner description: It’s not difficult to see why the Isle of Lewis consistently receives so much acclaim. From beaches and crystal clear waters that rival luxury tropical islands, to its rich history and stunning scenery, this remote and spectacular destination in the Outer Hebrides is the perfect venue for wonderful memories. Overlooking Stornoway harbour, the impressive gothic-revival style castle was built in the mid 1800’s by Sir James Matheson. Since then this beautiful building has also served as a hospital during WW2, a college, a school and now as an iconic wedding venue and luxurious holiday destination with Natural Retreats. Serving delicious hand-prepared dishes as well as local delicacies, our Storehouse cafe is the perfect place to take a moment after your exploration of the Lews Castle grounds. Enjoy a frothy coffee or two from the comfort of our unique eatery, before tucking into our tasty specials of the day. Pick up the perfect souvenir from your visit to our retail outlet 'The Outfitters', during your time at Lews Castle. From gorgeous gifts to luxury clothing and foodie treats, we've got you covered.
Reviewed April 4, 2018

wanted lunch, but café not dog friendly, despite being in walking area beside the harbour. went to The Crown instead which was absolutely amazing and dog friendly, walked around the castle downstairs which had no visitor information at all, very disappointed.

Date of experience: March 2018
Thank atownley0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"self catering"
in 15 reviews
"welcome hamper"
in 14 reviews
"natural retreats"
in 12 reviews
"lewis chessmen"
in 39 reviews
"grounds are lovely"
in 8 reviews
"extensive grounds"
in 7 reviews
"bed apartment"
in 7 reviews
"interesting museum"
in 14 reviews
"stayed here"
in 6 reviews
"great location"
in 9 reviews
"nice cafe"
in 7 reviews
"golf course"
in 8 reviews
"the ground floor"
in 12 reviews
"open to the public"
in 11 reviews
"high standard"
in 9 reviews
"beautiful building"
in 9 reviews
"the kitchen"
in 9 reviews

128 - 132 of 587 reviews

Reviewed April 4, 2018

We were treated to an overnight stay by our in-laws and wished it could have been for longer. As soon as we entered the castle, the General Manager Markus was there to greet us. He took us up to our room and gave us a tour, to say that the room was stunning is an understatement. Very modern and almost clinical but totally amazing at the same time. All the added extras were totally appreciated, from salted caramel oatmeal biscuits, butter fudge and a bottle of red wine. Perfect. Spa quality toiletries were a welcome addition too. Very large shower and bathroom but who can resist the bathtub that takes centre stage in the room.

If I'm going to pick fault, then this like every hotel room in the world must have been designed by a man! Plenty of sockets but none near to the mirror, which we ladies need to dry and style our hair. I had to improvise but it didn't spoil my stay.

Date of experience: April 2018
2  Thank Irenko862
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 1, 2018

We visited the castle for the first time, and planned to have a light lunch in the cafe before the museum opened. The café seemed well-appointed and clean, but the standard of service and the quality of the food were a disappointment. The staff didn't seem particularly interested in engaging with their customers, and the food was poorly prepared.

The museum, in contrast, was very well presented, and held some very interesting items relating to the island's history. We would recommend a visit.

Date of experience: March 2018
Thank Alistair M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 21, 2018

Took two small grandchildren for lunch, they both had pizza and chips, adults ordered one soup ( broccoli and stilton) and a sandwich, one soup and one scrambled eggs with smoked salmon . The children's meals arrived, carried by a waiter using a tea towel to carry the plates, be careful he told our 2 and a bit and five, don't touch the plates they are very hot!!! They were, to hot for me to handle what kind of an idiot hands to burning plates to two tots... I went to the service area and requested 2 cold plates, got the plates which were put on the table, no thought to decanting the food from one plate to another..
Scrambled eggs arrived as did the sandwich.. no soup, waited 10 minutes then back to the service area, asked if she could chase up the soup, one soup arrived 7 minutes later so hot that I couldn't eat it., asked where the other soup was, blank look...said to her just forget about it and refund the money, she replied I probably didn't charge you for it and she walked off.... I followed with the bill showed it to her, she stalked off to the kitchen, the manager returned a few minutes later, apologised, refunded for both soups, which bye way was awful.. sadly will not be returning. .

Date of experience: March 2018
2  Thank 337Debbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed March 20, 2018 via mobile

Really enjoyed visiting this beautiful Castle with family to see how it had been restored . As it was near lunch We enjoyed a roast beef sandwich with salad , my granddaughter enjoyed Macaroni cheese and chips and of course we all had to have a Starbucks , staff were so welcoming and friendly and it was lovely to walk round the shop and see such beautiful locally made products . I would certainly recommend this lovely place and the views from the fabulous rooms were just amazing , yes I will be back with friends to show them the beauty of this Castle .

Date of experience: March 2018
1  Thank CubbyScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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