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Reviewed August 2, 2015

the hotel is in a stunning location. It is reached however by a single track road with passing places so practice your reversing before you arrive as it runs at points close to the waters edge and some of the verges are soft or crumbling. we had a "feature room" which included a large, comfortable bed (albeit with uncomfortable man made fibre pillows) on a platform with steps on either side. Because of the efficiency of the shutters and curtains almost total blackout is achieved which presents something of a problem in negotiating these at night to reach the loo. There are lights at skirting board level which can be switched on to guide the way but would awaken the light sensitive sleeper. there was little drawer space in our room and the small wardrobe was not tall enough to hang my wif'e's three quarter length dress. The bathroom was poorly ventilated . There appeared to be an aperture for an extractor fan in the ceiling but either there was no fan or it was not working. One could open the bathroom window which would be ok during the daytime but not from dusk onwards because of the dreaded midgies.There was a small table big enough for the hotel smellies but otherwise no room elsewhere to put our own toiletries shaving stuff etc.The furniture in the bedroom was a mix of old and modern but there was no dressing table so my wife had to dry her hair and apply makeup standing up in the small hallway and use the long mirror there.Our room did however have a wonderful view We had both breakfast and dinner in the hotel during our two night stay and the food though not exceptional was of an acceptable standard and certain dishes were very good indeed. The "traditional scottish breakfast" was somewhat odd in not including sausages as one of the items but did include haggis so really "tourist traditional". The bread as one might expect being made we assume by their own excellent bakery was outstanding Another oddity was that while linen napkins were provided for dinner there were only paper ones at breakfast. Afternoon tea was first class with freshly made and still-warm scones. However if you want skimmed or semi skimmed milk one apparently has to let them know (when booking? because they had not obtained any though i asked for this on the day of our arrival) as they normally only provide full fat The major glitches we experienced during our stay however arose in our view from the lack of a controlling hand to ensure that the staff worked effectively. It did not appear that the waiters/waitresses had been allocated specific tables or if that was not the intended system, were generally overseen in their duties. the consequence of this was that service was patchy. On one evening as soon as we sat down for dinner we asked for water. It took 15 minutes to arrive and we only received it after another couple who sat down after us were served first. At breakfast on one occasion the table opposite us had been vacated and was littered with used plates cups etc. It remained in that state and still had not been cleared after we had finished our meal. Because the view from window tables in the conservatory type dining room is spectacular i made a point of booking one at reception but no one knew of the fact when we arrived for dinner and it was only by chance one was available though not the particular one i had tried to reserve. I wish to make it clear that the members of staff we met were delightful and friendly people and genuinely trying to please but we felt someone requires to oversee how they work. This is still in my view a very good hotel but attention to detail would transform it into an excellent one and present better value for money.

  • Stayed: July 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank jock16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 1, 2015

This hotel has a great lochside location, it's a lovely house and we had a lovely bedroom (we were upgraded on arrival as they were quiet) but it is quite expensive and doesn't always deliver what you would expect at these prices (cheapest rooms £195, our room would have been £265 had we paid full price).

We were shown to our bedroom and told what the number was in case we wanted to put anything on room service, but on coming back later we realised there are no numbers on the doors! Maybe this is to make you feel you are staying in a friend's country house, but I couldn't remember which door was ours and I had to use trial and error to find out! Seriously: put the room number on the door.

Our bedroom was lovely with a great view of the loch and mountain, a sitting area and a raised sleeping area. We had good tea and coffee making facilities, with fresh milk in a flask. The peace and quiet was slightly marred by the hum of a fan, possibly from the boiler which was just outside our room. The TV didn't seem to work. There was no radio. The bed had two fixed wall lights, both on the same switch. These lights are fine for mood lighting but useless when one of you wants to sleep while the other wants to read. They ought to provide two bedside table lamps, each with its own switch.

We had no idea what to expect for dinner, because the sample menus on the website didn't work; turns out it's £57 for dinner for three courses, and there is no à la carte. You don't even get an option to have two courses and pay less if you're not that hungry. The food itself was good, but not great (both our mains were over-salted) and to be honest I would rather skip the amuse-gueules and have a bit of choice as to what / how much to eat.

Reception is not staffed between 8pm and 8am, but they don't warn you about this; you find out if you need to speak to someone after 8pm. Eventually I worked out I could speak to someone by dialling zero from the room phone, but there was nothing he could do about the wifi.

Wifi is only available downstairs, not in the bedrooms. It did in fact work in our room because we were over the lounge. But it kept cutting out. I checked and it wasn't working in the lounge either. On speaking to someone, it is satellite internet and it's uncapped between 11pm and 7am (so it's capped in the daytime?) and he also mentioned it can be subject to problems towards the end of the month. That may explain it, but at these prices I think they should pay enough for it to work consistently, and also extend it to the bedrooms.

There is no mobile coverage at all, so if you want to make a phone call you have no choice but to pay industry standard hotel rip-off rates (e.g. 20p a minute for UK calls, 35p a minute to call a mobile.)

Breakfast was very good.

Staff were very good and helpful.

I would probably stay at this hotel again but I would definitely ask before booking if they had fixed the wifi problem, and I would not eat in the restaurant again unless they introduced some flexibility.

Stayed: June 2015
Thank AvocadoAnnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 30, 2015

This must be a lovely hotel when everything works right – the location up a very long single track road is idyllic (if a trifle daunting for a driver for the first time – meeting someone coming the other way can be very challenging).

Sadly for us, things didn’t work out right – we paid extra for a Courtyard Room specifically because those are the only ones with twin beds, only to find there was no record of us requesting twin beds when we arrived (late because of CalMac ferry problems). The hotel was accommodating, providing an extra mattress, though that didn’t fully make up.

The room we were in (room 7) actually also opens onto a lovely car parking space at the back, ideal for rapid luggage transfer to the room. Sadly the hotel staff failed to tell us about this so as the residents’ car park was full we had to lug suitcases from the visitors’ car park, a long way away over uneven gravel. The room also has a basin tap devised by one of those fiendish designers who has found yet another way of making finding hot and hot water a major challenge. In this case however someone didn’t read the instructions correctly so you cannot get a small amount of hot water out of the tap because the tile at the back prevents the lever from being pushed far enough back to deliver this. There is also a big chip out of the toilet cover and the only way to close the bathroom door is to lock it: the catch is missing. Just as well we got a “good” room!

Confusingly there are three different routers in the hotel which need logging on to separately (again it took a long time before anyone explained this) so WiFi coverage can appear poor. Internet access is the slowest I’ve encountered in recent years - it effectively stopped for a while after breakfast.

Dinner was nice, though not exceptional – notably the “Megram Sole” dish challenged the description of the megrim as a member of the sole family. There was an excellent selection of bonnes bouches prior to the first course which the kitchen immediately added to when they found my wife did not eat meat – most impressive, and evidencing the excellent service during the meal. The carrot mousse was superb too.

There is a nice selection of wines by the glass, of which the garnacha was especially impressive. The new Bulgarian pinot noir was a bit one dimensional – very fruity though lacking any complexity. Any oenophile who has not heard of the txakoli uretzi as a dessert wine should save themselves £4.50 and go for the Loire sweetie which should be much nicer than this disappointing, short, though unusual, wine from the Basque country.

So overall a mixed experience that we won’t be rushing to repeat.

Room Tip: Be sure to confirm in writing every fine detail of your booking: leave nothing to chance!
  • Stayed: July 2015, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Charles L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 13, 2015

Stayed here for one night (wish it could have been much more) and enjoyed dinner, bed and breakfast. Food is wonderful. We stayed in a courtyard room (The Byre) - really nice - separate sitting area, double bedroom, and with a single bed off the main sitting area that would allow 3 to use the room. But all very tastefully done. Nice walks and grounds.

  • Stayed: July 2015, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Peroni10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 12, 2015

Difficult to rate somewhere like Monachyle Mhor. It would be silly to call it poor because it clearly isn't, it is just not anything like as good as it should be for the price. The setting is lovely but then Scotland has a lot of hotels in beautiful locations and that is certainly not a reason for paying these prices. The rooms are fine but again across a courtyard and in a converted barn isn't a great start for a room at £230 a night. The "lounge" is a disgrace and generally the restaurant is cramped and needing upgrading. For £57 a head for a table d'hote menu with £4 extra for a cup of coffee you expect something special and it is some time since canapes and amuse bouches have been the only thing needed to signify haute cuisine. The portions were really very mean and none of the dishes I had were in any way exceptional. The wine was correspondingly extortionate. Breakfast was nice although again served in rather cramped conitions. Some of the staff were good other seemed frankly amateurish.
I think the management of Monachyle Mhor need to get out more and eat in the some of the restaurants who are charging these kind of prices and find how much better they are. I could only recommend MM if you have so much money that you don't care how much you spend or if you are sure you can convince yourself that this is a very special experience.

  • Stayed: May 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
6  Thank Tommy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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