We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“McFawlty Towers”
Review of Winnock Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Winnock Hotel
Ranked #1 of 2 Hotels in Drymen
GreenLeadersGold level
Newcastle upon Tyne, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“McFawlty Towers”
Reviewed 18 December 2010

My wife and I booked for a short (two night) break there together with another couple. We had booked a twin bedded room, but decided to upgrade to a room with a balcony. Upon arrival, we found that the balcony had a majestic view of the car park, and the twin was in fact a double bed. This was no good for me, but reception sent a minor functionary (MF) to fold down a hitherto unseen sofa bed. I have only ever used a bed of that quality in the Army, but I did received hard-lying allowance for doing so. Even though I insisted that was no good, the MF persisted in making it; by then I was on the verge of homicidal apoplexy. Eventually we were moved to another room which we were later to realise was in the punishment wing.

After a brief restorative nap, we went for the set dinner booked for 7-30. We had realised that there were some foreign visitors. They appeared to be mainly from the Netherlands and had arrived in both buses and cars. It did not take long to realise that some sort of war was in progress between the Neds and the staff. The Neds (as we affectionately called them) had the temerity to mix and match the set menu with the à la carte menu. This seemed to cause friction and confusion as people complained about their bills. The staff meanwhile fought back with a surly ill grace, at times bordering on the aggressive. We also realised that some people had been waiting for service for a long time, with incidents of partial meals being served; some eating their puddings whilst other were supping the Scotch Broth. Realising the staff responded well when trapped like cornered rats, as a quartet we bellowed loudly for service, which seemed to do the trick. Upon leaving the restaurant we were quizzed on our eating habits, to which we all firmly stated we had only eaten from the set menu. A box was ticked on a clipboard. Did I say: the meal was surprisingly palatable?

The next morning a 0600 hours we realised why we were in the punishment wing. Delivery lorries reversed very close to the window (beep, beep ad infinitum). The cooked breakfast, taken earlier than envisaged, was particularly good. We then departed for a drive to return in the afternoon. The fire extinguishers which had been propping open the fire doors and the custom made wedges were still in place. I replaced the fire extinguishers on their hangers and threw the wedges into the bushes outside. The numerous bags of bedding for or from the laundry piled near the fire exit, I left where they were (see the photos). I am after all not a chamber maid.

That evening we again dined in the restaurant. Most of the Neds seemed to have either moved on or decided to eat somewhere else. A large party of Japanese were present, but they seemed to be segregated for social and culinary experiences somewhere else; the Tenko room perhaps? In contrast to the previous evening, the dinning room was a haven of calm. The staff were pleasant, attentive and even cheerful, whilst the food was also very good for a set menu. It was an almost schizoid experience in contrasting behaviours.

The following day, after the early morning reversing call, we had another good breakfast. Would I recommend the hotel to anyone; certainly, but I don’t know of anyone I dislike that much. Would I go back; indisputably; it was the most fun I have had in ages. Finally, to be fair, most of the staff were young and may have received minimal training, but what on earth the management were up to; I have no idea.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Desperandum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,067 reviews from our community

Traveller rating
    426
    345
    175
    76
    45
See reviews for
142
516
25
29
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (245)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
UK
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 December 2010

We were part of a group of seniors and travelled from North Wales to Drymen on the worst day of the Scottish big freeze, 6 December. We finally arrived at the Winnock Hotel at midnight. The staff were ready and waiting for us with hot soup and rolls, immediately told us our room numbers and very quickly had our bags outside our rooms. It was well beloe freezing outside, but the rooms were lovely and warm. Breakfast was delayed the following morning to allow us to recover from our previous day's travel ordeal. In the afternoon the dining/function room was made available to us to organise our own entertainment.
The catering was very good. Breakfast consisted of a variety of fruit juices, cereals and freshly cooked items-bacon, sausage etc. The staff were really on the ball. Our package included a complimentary bar from 7-30 to 10-30 pm but at our 6-30 dinner there were already bottles of wine on our tables. The menu choices were good.
Evening entertainment was provided. The staff were always attentive and helpful. Given the arctic weather conditions, we could not have been in a better place.

  • Stayed December 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank uktourist6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, Scotland
Level 5 Contributor
80 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 1 December 2010

We stayed at the Winnock 2 years ago and had a fantastic time, so decided to go back and celebrate some family birthdays. We booked the deluxe bedrooms with balcony as we stayed in one of these the last time and they were lovely. The rooms are still nice (compared to standard rooms) and are in a newer part of the hotel. We were in room 82 if i remember correctly and we had 2 other rooms on the same corridor which was great for the family to get together and we had basically a suite (big couch and chair, coffee table). The beds are comfortable and the bathrooms have a TV at the end of the bath. The rooms were clean enough but the bathroom is showing signs of mould around the TV and shower curtain.

However, beyond this we were so disappointed with the hotel. It used to be ran/owed by Best Western and since they're no longer involved it appears to have went downhill. This is a shame as the hotel is in a lovely location, Drymen is a very picturesque village and lovely for a relaxing weekend away. However, since our last stay 2years ago, the service has become very poor - breakfast was unbelievable. the Saturday morning we went down and sat at our table, it had some crumbs and tea on the table from a couple of our fellow family members who had went down earlier. When asked to get it cleaned, the young girl simply stated that this was just our other guests (so effectively refused to clean it!) I was gobsmaked. We ordered some toast and scrambled egg and we got delivered hot plates but with cold egg!! We sent this back and about 15mins later got fresh eggs which were thankfully more edible. However on the Sunday, we went down to breakfast at 9.30am, finally at 10am we had to go and ask for someone to come and take our hot breakfast order - another young girl this time came over and rudely asked what we wanted (no apology or anything was offered for the shabby service!). When the breakfast came, it wasnt very edible and hardly anyone ate what they ordered. Again no apology for not taking order and delay (not impresses). We also looked around the breakfast room and noticed that this was the same at another 3 - 4 tables!

To top it off, we went to sit down in the main reception area and noticed that the furniture is noticably dirty and threadbare, with rips and holes in the fabric! For a 3* hotel, this should be much better. Then unbelievably when I went to check out, there was no customer service what so ever - a simple here's your outstanding bill! No question of how was our stay, how did we find the room, etc... nothing!! which I find totally unacceptable in this day and age of customer service!

Its such a shame that this hotel has let itself get into this mess - we certainly highly recommended it to others after our last stay, but now we don't plan on returning and wouldn't recommend it to anyone else unless they pull their socks up big style!! On the positive, the bedroom we had was comfortable and in the cold weather, we made use of our private balcony as a fridge for our drink!! The suite area was ideal for the family to socialise over the weekend.

Come on Winnock, train your staff to be polite and provide an excellent customer service! Clean up your reception areas and provide better food!! There seems to be a constant stream of visitors through bus trips, so theres no excuse...

  • Stayed November 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LEHF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 November 2010

A lovely a very charming hotel with very attentive and friendly staff. We were there on a DB&B break. The dinner was lovely as was the breakfast. Our rooms were probably 2 of the smaller ones but they were immaculate and well presented. Handy having a couple of neighbouring pubs next to the hotel to let you get out and about! The only downside I would say is that there is no bar for residences after closing time.

  • Stayed November 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JKsMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 4 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 November 2010

This was a truly charming little gem of a hotel. With quaint features throughout the hotel and homely open log fires adding to the comfort. Our room was spacious, clean and charming. With the added bonus of a tv in the bathroom - to my partners delight!!-
The staff were polite, friendly and helpful, nothing was troublesome for them. They made us feel very welcome.
The restraunt was fully booked so we ate in the bar, the food was delightful, the chef even made something that was not on the menu for me as i didnt like the vegetarian options. The alcohol was reasonably priced, room service was available throughout the night, and breakfast was delightful in the morning.

I would return to this hotel without hesitation, it was all round a very enjoyable stay.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chez8584
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
Reviewed 14 November 2010

i went to this hotel with friends for their murder mystery. after reading some of the reviews i was wary but let me assure all im glad i decided to ignore these. the hotel is quirky and quaint best way to describe it. check in was easy, rooms were lovely twin en suite, nicely decorated, clean & tea coffee hot chocolate supplied. we all headed to bar which to our suprise and delight had a log fire, perfect considering it was cold & rainy outside. service in bar was good. murder mystery was a scream the actors were fab. we had soup followed by sirloin steak mushrooms onion rings and chips we skipped the sweet as we were full but there was a choiceof 3 sweets or cheese n biscuits. after murder mystery we spent the rest of evening in the bar and it was a great atmosphere and fun night. breakfast was were the murder concluded let me say breakfast was great plenty of choice and fry up was brill . i would say give it a try it was well worth the money and we will defo be going back

  • Stayed November 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank honeez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
2 reviews
Reviewed 14 November 2010

My partner and i stayed at the Winnock hotel in october 17th. The room was spotless, the food was lovely and the staff were very helpfull. I would recomend the Winnock hotel to anyone. We will be booking again to have a romantic night soon.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annieo01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Drymen
0.3 km away
Best Western Buchanan Arms Hotel & Leisure Club
13.9 km away
Macdonald Forest Hills Hotel & Spa
11.2 km away
Cameron House on Loch Lomond
Show Prices
Show Prices
Show Prices
12.3 km away
Lodge on Loch Lomond
12.3 km away
Loch Lomond Arms Hotel
26.1 km away
Knockderry House Hotel
Show Prices
Show Prices
Show Prices

Been to Winnock Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Winnock Hotel

Property: Winnock Hotel
Address: The Square, Drymen, Loch Lomond and The Trossachs National Park G63 0BL, Scotland
Region: United Kingdom > Scotland > Loch Lomond and The Trossachs National Park > Drymen
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Drymen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Winnock Hotel 3*
Number of rooms: 73
Official Description (provided by the hotel):
The Winnock Hotel dates back to the late 1700’s and throughout history has always offered lodging to weary travelers passing through by Loch Lomond and the Trossachs areas.Formerly a coaching inn, The Winnock hotel has been lovingly restored and tastefully extended to its present day form. Offering 73 bedrooms, cosy lounges; many with open log fires, a characterful restaurant, function room and public lounge bar, the hotel has many things in common with its historic counterpart with one striking similarity - friendly, welcoming service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity.ca, Priceline, getaroom.com, TripOnline SA, Cancelon and HotelQuickly so you can book your Winnock Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Winnock Hotel Drymen, Scotland, UK

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing