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3 - 8 of 780 reviews
Reviewed October 15, 2019 via mobile

This hotel is rather dated and rooms are average. The restaurant menus was not extensive in October which is a rather off season time. On plus side the restaurant is large and 4 star. There is a separate lounge area which is very Victorian nice gardens and free parking. Staff were friendly. Breakfast is good. Rooms are heated and there is an elevator if you do not wish to use the stairs.

Date of stay: October 2019
Trip type: Travelled as a couple
Thank Doug R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mihaela Penciu, General Manager at Muthu Ben Doran Hotel, responded to this reviewResponded January 19, 2021

Dear Doug,

Thank you for your feedback.

All our customers are important to us and we value all comments as this will help us improve .

I will pass on your feedback and use all your comments to ensure we develop as a company so that we can provide the best service we can.

Best regards,

Muthu Ben Doran Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 14, 2019

We stayed for two nights when we arrived our room was ready. We enquired if we could get something to eat and drink but was told bar would not open until 1730 and it was only 1230. The room was clean and big but the beds were very hard with very thin duvet. We spent the day and evening in local bar. When we got back to the hotel we went into the bar but there was no cider or ginger ale available. The staff spoke poor English. In the morning I was in my bath which had a glass shower screen but it did not reach the bath so when my husband took a shower earlier all the water ended up on the floor. The bathroom needed up dated. when I was in my bath I heard someone come into the room and it was two staff to make up the bed although my husband was lying on it. The bathroom never got done due to me being in it so wet towels were left.

In the morning breakfast was between 7 am and 9 am. At precisely 9 am the hot buffet was removed and two elderly guests who arrived five minutes late were not offered a hot breakfast. Whilst finishing our breakfast a waitress stood at the table beside us swatting the table and chairs for crumbs which all came our way. the staff then proceeded to sit and have their breakfast. Hot breakfast had not taste.

I did not complain to the manager as the staff were very young and all foreign and I did not want them to get into trouble as I feel this is a management matter that needs addressed at a higher level than hotel management. this hotel is in a beautiful place but is being run into the ground

Date of stay: October 2019
    • Location
    • Sleep Quality
    • Service
1  Thank gsg1100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mihaela Penciu, General Manager at Muthu Ben Doran Hotel, responded to this reviewResponded January 19, 2021

Dear Gsg,

Thank you for your feedback.

I am very sorry to read how disappointed you were on this occasion.

I will pass on your feedback and use all your comments to ensure we will improve so that we can provide the best service we can.

Best regards,

Muthu Ben Doran Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 14, 2019

Given wrong room, soon corrected and compensated. Milk in room was lumpy. No bath plug. Little choice of meals. Internet in rooms low to non existent, okay in the rest of the hotel. Some parts of the hotel hadn't been cleaned for days. NO room service. Noisy launderette went on for 12 hours a day. We had noisy contractor residents overnight, woke us up. Nice area though.

Date of stay: October 2019
Trip type: Travelled as a couple
3  Thank Chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mihaela Penciu, General Manager at Muthu Ben Doran Hotel, responded to this reviewResponded January 19, 2021

Dear Chris ,

Thank you for your feedback.

I am very sorry to read how disappointed you were on this occasion.

I will pass on your feedback and use all your comments to ensure we improve so that we can provide the best service we can.

Best regards,

Muthu Ben Doran Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 11, 2019 via mobile

Stayed here for one night, it’s in a great location but is quite an old fashioned budget hotel. Dinner was basic but good value, and there is not a lot around for eating elsewhere. Rooms small but warm and clean, firm but comfortable bed in my single room.

Huge bar lounge but not well stocked, probably due to being out of season.

Staff were great.

Definitely a good value stopover, probably not somewhere for a longer stay.

Date of stay: October 2019
Trip type: Travelled with friends
Thank TimFromHull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mihaela Penciu, General Manager at Muthu Ben Doran Hotel, responded to this reviewResponded January 19, 2021

Dear TimFromHull,

Thanks very much for your feedback.


We value all our customers and all comments are important to us , as it will help us to understand and learn from our guests experiences.

We hope you will give us another chance to redeem ourselves and return again in the future.

Best regards,

Muthu Ben Doran Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 9, 2019 via mobile

This hotel is badly in need of a total refurbishment, old tired rooms, out of date bathrooms, and the breakfast, we'll just don't, do not pay for breakfast it is awful. How can you under cook almost everything, the scrambled egg is like pig slop, cold bacon,half cooked sausages, and very poor selection of the non cooked selection, no matter the price stay elsewhere, please. ..

Date of stay: October 2019
Trip type: Travelled on business
Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mihaela Penciu, General Manager at Muthu Ben Doran Hotel, responded to this reviewResponded January 20, 2021

Dear Andrew T,

Thank you very much for your recent feedback.

I am very sorry to read that we did not meet your expectations on this occasion . Please be assured that this is not a reflection of our standards and that this has now been dealt with.

Appreciate all feedback, as it is important to understand and learn from all guests experiences.

We hope you will give us another chance to show improvements and return again in the future.

Best regards,

Muthu Ben Doran hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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