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“Castell Deudraeth Brasserie”

Castell Deudraeth Brasserie
Certificate of Excellence
Price range: US$15 - US$40
More restaurant details
Restaurant details
Good for: Business meetings, Special Occasion Dining, Romantic
Dining options: Breakfast, Lunch, Dinner, Reservations
Description: Castell Deudraeth is an informal brasserie style restaurant on the Portmeirion estate serving breakfast, lunch, afternoon tea and dinner. Lunch served 12.00 to 2.00pm daily. Booking is advised especially during school holidays however if you turn up without a booking we will always try to accommodate your requirements. A free entry voucher to Portmeirion is available with a two course lunch. Parking outside; no steps on ground floor. Castell Deudraeth has 11 rooms and suites upstairs (with lift and stair access). Open all year.
Reviewed August 10, 2016

The venue is quite attractive and very clean. Staff are typical of locals in that they are very polite and accommodating.

The menu offers a reasonably broad range of options to cater for all and well priced. The pizza, chips and pasta were a treat after walking around the picturesque village.

If visiting the village I would most certainly recommend for lunch and/or dinner.

    • Value
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1  Thank MrHCurrentReviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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195 - 199 of 532 reviews

Reviewed August 3, 2016

This hotel is set in an imposing old castle and their Brasserie is in a modern conservatory type room with huge double height windows, overlooking a very well kept and colourful garden.
We were greeted and seemed in the lobby and offered a drink plus the menu to look over prior to our table being ready. The young man (Sean, I think) who took our order was attentive, polite and was a delight to deal with.
That was the end of the good service. Once we were seated there was a short wait before our 2 roast dinners were presented to us. We were't asked if we wanted any sauces etc. and my wife had to walk over the the control area to ask for some mint sauce. 3 or 4 minutes after starting to eat the food a young waitress came over and asked if we wanted any bread rolls, which we declined.
No one came over to check if everything was to our liking. In the middle of the table was a small piece of slate with a metal domed dish. We lifted the dome to discover a very well melted pool of butter, which had been there too long and suffered from the heat through the large windows. No one cleared this up at any stage until the entire table was cleared after our excellent sweets.
When it came to paying the bill I was disappointed to discover that we had been over-charged. This was rectified at the control area with just the minimum of regret and a reluctant apology.
Overall, the food was really good and well worth the £19:95 for 2 courses (with the bonus of free entry to the Portmeirion Village). The ambiance, the fixtures & fittings plus the wonderful old castle were terrific. Why could the staff not match these top quality areas with some well trained, disciplined customer service. Such a shame.

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Thank Jack K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 29, 2016 via mobile

Visited after a long journey and had a fabulous meal with attentive staff who were kind and curtious and had a good sense of humour with the children...children's menu and options for those with food in tolerances..and beautiful setting...clean and peaceful...and thoroughly enjoyable flavoursome meal enjoyed by adult and child alike...definitely recommend. Also received a free entry to port Merrion as had two courses...bonus...

Thank Claire B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 24, 2016

We were fortunate to be invited here for dinner one Saturday evening recently. It was a surprise treat & what a treat it turned out to be. The whole experience was wonderful, from breathtaking scenery to excellent food & service. Again all locally sourced ingredients which is so good to see & cooked to perfection.

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Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 5, 2016 via mobile

Went for an early tea here with our young children. It was reasonably quiet as it was the start of evening serving. Lovely setting and clean establishment, with friendly staff. The majority of the meal was very good, though we expected it to be as it wasn't a cheap meal. However, I ordered ribeye and it was tough and grey. I don't like to complain but mentioned it to one of the staff when they removed our plates. No real acknowledgement or apology was made. He just repeated what I said about the steak. We decided not to stay for desert. A shame really.

Thank GoPlaces530490
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Guest_Liaison, Public Relations Manager at Castell Deudraeth Brasserie, responded to this reviewResponded July 11, 2016

Thank you for your feedback. The hospitality trinity of excellent service, food and value for money is important to us. Your comments have been forwarded to the Castle manager, and while there is no formal note of your initial complaint, rest assured we will look into the matter. In the meantime, if you'd like to discuss your experience further, please don't hesitate to email me on customerservices@portmeirion-village.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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