In December 2011 I booked a double room for myself and my husband to stay at the Ruthin Castle Hotel for 2 nights towards the latter part of March 2012, to attend a wedding.
Five days before we were due to arrive at the hotel,the hotel management left a message on our telephone ( we were away at that time) to inform us that the hotel was overbooked during the weekend of the wedding and alternative accommodation was being arranged. We retrieved the message 2 days later.
On arrival at Ruthin Castle Hotel on 24.3.12 we were taken to a nearby guesthouse which we found totally unacceptable. We were next taken to a local Inn which was a little better but still not up to the standard we expected. Nevertheless we accepted to stay there because it was getting late in the afternoon and we were due to join a dinner party.
On the whole we were extremely disappointed with the way the hotel managed our booking. We were told that the overbooking was due to refurbishment work running late. The hotel could have communicated with us at an earlier date and I cannot help feeling that their attempt to communicate with us was rather half hearted.
Because of the bad experience we would not recommend the hotel.
- Official Description (provided by the hotel):
- A magical Welsh hotel with mediaeval roots dating back to the days of Edward I. Set within acres of woods and parkland a little over 20 miles from Chester, in an area of outstanding natural beauty, Ruthin Castle is a truly romantic hotel steeped in history. The castle dates back to the legend of King Arthur with notable owners including King Edward I, Henry VIII and Elizabeth I. Book a stay in one of the many rooms; dine on award winning cuisine created using only the freshest local produce; bring a team of merry men for a themed night of fun, food and laughter; enjoy great business facilities in a secluded venue or book the wedding of your dreams within the ancient walls and picturesque grounds. Ruthin Castle is a royal Welsh gem just waiting to be explored. ... more less
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- Also Known As:
- Castle Ruthin
- Ruthin Castle Hotel Wales