Wonderful boutique hotel in a great location with great people. The rooms are super cozy. You will enjoy it. It's only a few blocks from the beach and close to great restaurants. Consider side trips to Sayulita and Guayabitos while you're there.
Thank you so much for your wonderful review! Hope to host you some time soon :)
My previous stays here have been nice as noted in my previous review.
During this stay, I had to reserve two rooms since our 18-year-old son came along and the occupancy rules are challenging. It is important to note all rooms have a sofa sleeper
I recently had a very disappointing experience at Pal.Mar. Unfortunately, I had to leave abruptly due to a medical emergency, which was entirely out of my control. I informed the hotel staff immediately, hoping they would understand the situation and offer a refund for the unused portion of my stay.
To my dismay, the hotel refused to refund any of the amount paid, despite the extenuating circumstances. While I understand policies are in place for a reason, a bit of compassion and understanding during a medical crisis would have gone a long way.
The facilities were adequate, and the staff was generally polite, but this lack of flexibility and empathy has left a sour taste. I expected more from Pal.Mar, especially during such a stressful time.
I hope the management reconsiders their approach to such situations in the future, as it significantly impacts guests' overall experience and willingness to return.
it is important to note a partial refund was offered for my room if they could fill it. However, they will book my son's room and not refund any portion.
Sadly, I rave about this hotel to my friends and have stayed here several times. The lack of empathy has forced me never to return.
This is a lovely boutique hotel down a quiet street that is walking distance to everything. There is a great yoga studio right beside (El Estar).The pool area is small but oasis-like and very well maintained. King size bed is very comfortable and the rooms are spotless and well appointed. Our room has a kitchenette with everything needed to make a meal or two a day. Can’t wait to return.
A beautiful boutique hotel centrally located in tiny San Pancho. The kitchen was well-appointed, the room was spotless, check-in was easy, and the staff was mostly friendly. The hotel was full (spring break) so poolside noise was up and running pretty early with all the kiddos. The windows are not soundproof (duh), so the early morning rooster calls were a bit intense for me personally. Otherwise, I would recommend it as a cute place to stay and very good value.
This is a wonderful hotel. It's located in town, the staff is very nice, and the rooms are as advertised.
My only comment would be that the desk staff sometimes seemed very distracted with their phones.
Overall, it is an awesome place to stay.
