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“do not understand the bad reviews with this place!!!!?”

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Trump International Beach Resort
Ranked #3 of 10 Hotels in Sunny Isles Beach
Reviewed 20 July 2012

we just got back from 6 days at this resort. traveling was a party of 4: myself, my husband and our children (2 and 4 yrs old).

like most people who check this site, i was nervous coming here bc of the bad reviews. also thinking of trumps hotels in atlantic city i wasn't expecting anything nice, either. boy was i wrong!

Arrival: we flew in from fort lauderdale airport which is actually closer than miami's airport. we took a cab over which cost approx $45

Check in: the room wasn't ready (but we were there before 11am anyways) so we went outside by the beach in the meantime. they said they would call us when the room was ready but never did. i found out the room was ready by calling them. its no big deal. we got into our room before normal check in time which is 4pm)

The room: we were on the 29th floor in a corner property. now i am a complete germophobe (i travel with bed bug spray and lysol) but i can honestly say i didn't have to use it!! the room was VERY clean and i have very high expectations for cleanliness. the room to me, didn't seem "outdated" at all, as others mentioned. we had an ocean view room with a balcony then a side balcony that was a bit bigger with a hot tub and small table w chairs. The bed was comfy and the bathroom had a shower and tub separate. we had a view of the ocean and a view of the city which was great!

The pool: there were 2 pools but we mainly used the upper pool because of its kid-friendly features. our kids are still little and are nervous in pools but bc this was zero entry they loved the fact that they can stand in parts of the pool and not get nervous! it was also relaxing to sit in the pool in the shallow end while the kids played near the waterfalls part. chairs do fill up but if you get there by 9am and put your stuff down before you eat breakfast, you are fine.

The beach: the men that work on the beach to get you chairs, umbrellas, drinks are GREAT! they are in HOT weather in uniform working so hard to make you happy!! the beach is beautiful! the water is in comparison to the caribbean waters. the water is shallow and you can go out soooo far before it even gets deep! the beach does fill up too but i noticed that people constantly leave the beach which the men working will then give you their old chairs, etc. i never once had a problem where i didn't have a seat and there were days i went to the beach late in the afternoon around 2pm.

restaurants on site: EXPENSIVE. we spent at least $100 a meal but we would order an appetizer, main course, desert, drinks and kids food, too. be prepared to spend $$ on food!

Neomis:
-breakfast: basic menu. not a HUGE selection but then again this isn't IHOP. they have a buffet breakfast daily in which children under 5 eat free! their eggs benedict is great! we ate outside there every time and it was nice to feel the breeze and see views of the pool.
-we had lunch and dinner at neomis too. never made reservations. the food was good.

(the children's menu is the same throughout every restaurant on site) example: mac and cheese which is the kraft kind you buy from the supermarket is $8 in the restaurants!

Gilli's Pool food:
-service is slow for the size of the place (approx 10-12 tables). the food is your basic "pool food" but do have some different options like mahi sandwich, etc. their tuna salad wrap was GREAT!! it is outdoors so without an umbrella you will sweat while trying to enjoy a meal.

Room Service:
-pretty much its all the food items offered in all the restaurants on site. they were prompt with the food. waited about 30 min each time. we ordered for dinner one night then breakfast another day. they come up to your room, set everything up for you and take their time making sure everything is right.

the staff: EXCELLENT! i am so surprised to read peoples negative reviews. unless the people who wrote the reviews are miserable or the hotel read these reviews and made their staff change their attitudes i am not sure what it could be!!? EVERY SINGLE EMPLOYEE WE ENCOUNTERED WAS SOOO SOOO NICE. i can't stress that enough. after reading the reviews, i warned my husband how nasty they are supposed to be. we were so shocked when we were proved wrong!

Extra info:
-trump offers a free shuttle (nice mercedes shuttle!) to some local places such as aventura mall, south beach and a couple other places.
-Piazetta restaurant in the Aqualina (which is 2 doors down) was great! Little italian feel to it. the prices were expensive as well. That hotel is beautiful but not super kid friendly from what we saw.
-Aventura mall was very nice. since it was pouring one night, we took advantage of going there. the shuttle drops you off and picks you up at the same spot. there was a restaurant in there called something "on the alley" and it was great, too BUT expensive as well.
-tony roma's SUCKED! we were disappointed with the quality of the food.
-manhattan bakery across the street makes great cuban coffees!!
-there are a couple strip malls across the street that have a supermarket, CVS, fast food places, other restaurants, etc which is convenient since you can walk there.
-we bought bottled water and snacks from the CVS. when we went to the beach we asked the wait staff for cups with ice so we can use it for the water which helped with our children!
-mixed drinks cost about $10-12 each and they seemed cheap with the alcohol in them.

Overall: the hotel was great! it is very super kid friendly (which i didn't think it would be). there were kids all over the place ranging from infant to teens! there were mainly europeans there and yes, men did wear speedos but it didn't affect us. there was no topless bathing or anything crazy of that nature. sunny isles is a beautiful area. it is part of miami but from what we learned, they like to consider themselves different from south beach. it is very quiet. i am very surprised that i had such a tropical feel without even leaving the united states! i was super impressed. the food prices, however are the downfall BUT you can easily goto the supermarket across the street and buy breakfast and even lunch foods if you wanted to. (the hotel rooms have small kitchenettes and some have full kitchens). we loved it here so much, we wanted to buy a condo!!! i recommend this hotel to families, couples, etc!!!

Room Tip: Room 2912 has great views bc of its corner property.
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  • Stayed: July 2012, travelled with family
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4  Thank M R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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963 - 969 of 2,251 reviews

Reviewed 15 July 2012

WE reserved a room with two queen beds, and to that effect pre paid a full day plus tax, the reservation reads " 2 queen beds Guaranteed", not only we were given a room with a king and a sofa bed that was not what we needed but on top we were overcharged aprox 50 dollars per day.
This is unacceptable and this hotel should take better care of its guests.
WE had to check out in a hurry because the elevator took ages to get us down and unfortunatelly we did not have handy the copy of the reservationat the moment of check out.. But it should be their responsability first to honor the reservation properly both regarding the guaranteed bedding and the rate.

  • Stayed: July 2012, travelled with family
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1  Thank Graziella5b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2012

Beautiful hotel and got an upgrade when we arrived to an absolutely huge one bedroom apartment overlooking the beach.Hotel has a minibus running most of the time to take you to popular attractions.Walking distance to restaurants and markets.Staff were very attentive to our needs.Cleanliness of hotel was excellent.Pool was amazing. Would go back in a heartbeat.

Room Tip: A must to have oceanview.You can see the cruise ships pass by.
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  • Stayed: November 2011, travelled as a couple
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3  Thank Tux811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2012

Very friendly staff....was asked several times per day if I needed anything. Friendly beach staff...friendly pool staff....friendly fitness center staff....friendly cleaning staff....they really went out of their way to ensure a pleasant trip. The shuttle bus driver was an added plus...we learned many interesting facts and history via our conversations with him. Would certainly recommend this facility....will return myself.

  • Stayed: July 2012, travelled with friends
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1  Thank BobbyLT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2012

Great staff, great beach, this condo hotel has several restaurants, spa, kids club, tennis courts, several beautiful pools and anything else you could ask for in a resort. No complaints!

  • Stayed: July 2012, travelled as a couple
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Thank travel72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2012

The location is perfect for families. Lots of stores supermarkets restaurants ect. Close to downtown and aventura mall. The service you get is definitely not worth what you $$$. Fifty percent of the staff is friendly. Valet is way to expensive for how they treat your car. I spoke to the manager about damage on my car and the manager was very rude and said someone else must have done it elsewhere. We fully inspectioned our car bc it was brand spankin new. We checked it every time we left it. The service by the pool is not worth the price of the food. If u are not eating at your table they will toss your stuff to the side for someone else to sit and by they I mean the managers! They charge like 5 different kinds of taxes when you eat at the resort.

Overall the place is beautiful, the location is perfect, and the rooms are very clean BUT I will definitely look into staying elsewhere next time. I saw a few nice resorts next to this one that I will be checking into for my next family vacation or for all that we spent on food taxes and valet maybe I'll look into the Bahamas and go to an all inclusive resort.

  • Stayed: July 2012
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1  Thank mespana0201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2012

Just got back from a quick trip down to Miami with the kids. As a Florida resident with a strong desire to get out of the house for a weekend we saw a deal online for this place where the first night was the temperature of that day plus a few extras like some free drinks and such. Anyway, considering everything else seemed real expensive this gave us a reason to drive down and check it out. As a parent with two younger boys this is written from that perspective.

The hotel was fine as was the deluxe studio oceanview we got. Slightly larger than your standard room at a Hampton inn with two queens. 12th floor was the highest they'd give us but it worked out fine frankly as we spent less time on the elevators and it was high enough to see everything. The hotel was filled with foreigners. Lots of French, German, and some Russian spoken. In fact it seemed most of the staff was foreign as well but most spoke decent enough english. We spent two nights there and were there mainly for the beach and pool. While everyone on here has some complaint about the hotel nobody said anything bad about the pool or beach which sold me. This advice was pretty much spot on.

Pool: I think the visitors are what made this kind of suck, not really anything the hotel did. The pool was borderline hot tub temperature but I'm just assuming it's due to being in Miami and not because it's heated. We really didn't use the pool all that much as it looks cooler in the pictures than it is but overall it's fine. Lots of international tourists here with all sorts of cultural things that took us off guard and made it a little weird. Besides the obvious examples of overweight men in speedos with gold chains, things like people eating their lunch standing in the pool was weird, plus we had the uncomfortable sight of a kid standing on the side of the pool urinating into it. Jeese, I know kids do it but when you see it like that it makes you kind of freak out a bit when you swim in it. Another thing to note is the poolside bar is majorly expensive. Standard fruity drink ran me from $13-15 after all the taxes and tips were added in and they really were pretty weak. They did bring out free popsicles for everyone which was nice.

Beach: Very nice beach, especially the service. They have the folks put out your lounge chair for you and give you towels and even deliver food and drinks out there. Very nice. We usually go to Clearwater on the gulf side and frankly there's nothing good about the Atlantic side by comparison (rougher sand, seaweed) but this is still a fun beach.

Meals: Run away fast. The prices ran us off right away the first morning. The only restaurant open the price was $24 per person for the buffet. Want to go a la carte? Try a $12 bagel on for size. No thanks. We walked to Denny's about a block away. I can't comment on quality.

My tips to the family trying to make this somewhat inexpensive:
- Reminder you're paying a mandatory $30 per day valet fee plus $20 for resort fee. So whatever "deal" you get throw that on there. So in short, this won't be a cheap trip.
- Bring a cooler with drinks in it and clear out the mini bar and throw that in there. You can bring the cooler down to the beach but not the pool. If you want to go super cheap bring milk and some cereal.
- Best place to set up is go down about 930am and get the lounge chairs on the pool deck facing out to the beach. You have a pool behind you, a beach in front of you, a bar to your left, and a hot tub to your right. Not a bad deal.
- We did a side trip to the Everglades for an airboat tour, and then drove up via Kennedy space center which was nice.

My wife thought this trip stunk. I thought it was ok. I guess for the price vs fun it did stink but it wasn't that bad.

  • Stayed: July 2012, travelled with family
    • Value
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8  Thank olozbal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Trump International Beach Resort

Address: 18001 Collins Avenue, Sunny Isles Beach, FL 33160-2722
Phone Number:
Region: United States > Florida > Sunny Isles Beach
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Sunny Isles Beach
#2 Spa Hotel in Sunny Isles Beach
#2 Romantic Hotel in Sunny Isles Beach
#2 Family Hotel in Sunny Isles Beach
#3 Luxury Hotel in Sunny Isles Beach
#3 On the Beach Hotel in Sunny Isles Beach
Price Range: $391 - $625 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Trump International Beach Resort 4.5*
Number of rooms: 355
Official Description (provided by the hotel):
Situated between Miami and Fort Lauderdale in Sunny Isles Beach, Florida, Trump International Beach Resort is an oceanfront oasis, complete with its own private and pristine beach and delightful grotto-style pool complex. A member of Preferred Hotel Group, the Trump International Beach Resort offers 355 oversized guest rooms and suites, each with a private balcony and spectacular views of the Atlantic Ocean or Intracoastal Waterway. Luxurious amenities at Trump International Beach Resort include a full-service spa & salon, 24-hour fitness center, four restaurants and lounges, tennis courts, business center, 22,000 sq. Ft. Of meeting and banquet space, and the ever popular Planet Kids Enviro-Adventures Program. ... more   less 
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Also Known As:
Trump International Beach Hotel Sunny Isles Beach
Trump Sonesta Beach Resort
Trump International Sonesta Beach Resort
Hotel Trump International Beach
Sonesta Miami
Trump International Beach Resort Sunny Isles Beach, Florida

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