We have stayed at S-B over a dozen times in recent years. The room(s) have been OK ($75 for a twin bed, sharing a bathroom), BUT, there were many times they were NOT clean, NOT in working condition, and the amenities were lacking (noise(s) and other guests who prevented sleeping through the night-akin to a youth hostel in comfort).
When we first started staying there (and recommended S-B to others), preferences for certain buildings/floors/rooms were accommodated if possible. Recently, they are met with indifference and inefficiency at check-in. Whatever happened to "the customer is always right"?
Lodgings at S-B seem assigned based on which rooms are easiest to access by the housekeeping staff, rather than in consideration for the traveller's comfort.
Doing the math: a family (2-4 adults) can stay at the Nashville West End Holiday Inn (2 queen beds, microwave, mini-fridge, luxury bath, upper floor view of Centennial Park, and swimming pool) for $160/night; while 2 adjoining (so-so) single-bed rooms at S-B will be the same price (for 2 people). So, what would YOU choose?
I realize that catering to special event customers might be lucrative and efficient in the short-term, yet S-B should realize their lodging-income potential if their rooms were cleaner, not so expensive, and their employees were as customer-friendly and personable as their after-hours security, who DID find me quiet/clean room(s), got my key to work, etc, that regular staff did not.
While S-B is charming, refreshing (albeit funky) and convenient, we will pay a TAD-BIT more for MUCH more in terms of clean rooms, quiet surroundings, comfort, and value.
- Official Description (provided by the hotel):
- Scarritt-Bennett Center is an urban education, conference and retreat center that offers affordable dorm-style rooms to both individuals and groups. We're just 2 miles from downtown Nashville, in the popular Midtown, Vandy, Music Row area. Ten acres of peaceful grounds and beautiful historic architecture - Walking distance of Vanderbilt, Music Row, area shops and restaurants - Ideal location just minutes from LP Field, Bridgestone Arena and downtown - 15 minutes from Nashville International airport - Complimentary parking - Friendly, welcoming staff. Rooms include wireless Internet access. The majority are singles with shared bath. Stay with us on your next trip to Nashville! ... more less