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Kenneth N B
Auburn, United States

Beware of card being charged more than once.

2.0 of 5 bubblesReviewed Apr 15, 2023
We were there for a flight out of Nashville early the next morning. At check-in, the person charged our card twice and we didn't find out about it until a few days afterward; when we called the hotel, the manager, Ms. Deoraj advised us to wait a few days and see if it "falls off". I asked for the district manager's contact information and this same manager said that she was the highest level of manager and no one else was above her. Also, we had asked for the shuttle the next morning for a 7 am. flight and the shuttle driver did not show up. The morning manager, Jordan S., handled this matter very well by calling Uber and had a driver there within 5 minutes for us and the other passenger. I hope Jordan gets commended for her professionalism. Wish we could have given the hotel a better review.
Date of stay: April 2023
Room Tip: Make sure your card is only charged once before you leave the check-in area. Also, call IHG or...
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denakar deoraj, General Manager at avid hotels Nashville Airport, an IHG hotel, responded to this review
Responded Jun 2, 2023
Thank you so very much for your stay with us at the Avid Nashville Airport Hotel. We apologize we were unable to provide you with the quality service that you deserve. We appreciate your feedback and hope you would give us a chance to make it up to you in the not too distant future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed March 24, 2023 via mobile

Convenient location for our drive through Nashville. Clean rooms at a decent price. Breakfast served and was decent continental style. Problem is no coffee. 2 machines - both tagged as inoperable - and no effort to provide alternate coffee. We done and got coffee - most people doing without and just complaining.

Date of stay: March 2023
Trip type: Travelled with family
Thank Bullfrog270
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denakar deoraj, General Manager at avid hotels Nashville Airport, an IHG hotel, responded to this reviewResponded June 2, 2023

Thank you so very much for your stay with us at the Avid Nashville Airport Hotel. We apologize we were unable to provide you with the quality service that you deserve. We appreciate your feedback and hope you would give us a chance to make it up to you in the not too distant future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 8, 2023 via mobile

Place is new and clean with friendly checkin staff.

Adequate parking.

Room is nice size with good TV.

Has all the necessary basics for a quick stay near the airport.

Not much in the area so eat before you come.

OK quick breakfast included.

Good value.

Date of stay: February 2023
Trip type: Travelled as a couple
Thank TAMAN1951
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denakar deoraj, General Manager at avid hotels Nashville Airport, an IHG hotel, responded to this reviewResponded June 2, 2023

Thank you for your review we appreciate you and thank you so very much for your stay with us at the Avid Nashville Airport Hotel. We look forward to seeing you in the not too distant future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 2, 2023

Check it out!!! Friendly, welcoming, and helpful staff . Pet friendly, clean, & well-maintained. Sound proof .. minimal air traffic noise for being so near airport. Modern, simple, attractive , functional decor,.. Vinyl plank.flooring. Quartz countertops. Comfortable bed ... with many pillows and pillow cases labelled with machine embroidery: "SOFT" or "FIRM". Stall shower, with self-serve large bottles of Shampoo et al . (Watkins products) -> lessens impact on environment. Charcoal grey wash cloth for make-up removal. Loved the lit sides on bthrm mirror. Chair and footstool appreciated. I was able to keep my legs up after a long trip of being idle in car. . Hot breakfast included.-> Coffee was "ground fresh as each cup was made!" Breakfast was imcluded, but basic -we didn't like made-ahead and packaged tartlets and omelettes. We chose not to get clean towels daily .. Staff still collected trash. We were on a corner throughout an 'extreme' cold spell, .. It was hard to keep room warm. Electronics friendly ...many places to charge computer, tablet, phone etc. . Ample parking/safe area. Internet and TV reception. Shared 'Hangar"restaurant with hotel across the parking lot. .. Many hubs of outlets to charge electronics. Good lighting.,. We liked this hotel so much we stayed an extra night. Parking in separate well-lit lot , with view of car from our window. ... Obviously a safe area. We booked at hotel in person. They not only met, but went below quote cited by common booking sites. Lopw season - good value for your money.

Room tip: Come ion person and team with staff to choose best available option.
Date of stay: January 2023
    • Value
    • Cleanliness
    • Service
Thank ComfortValue
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denakar deoraj, General Manager at avid hotels Nashville Airport, an IHG hotel, responded to this reviewResponded June 2, 2023

Thank you for an awesome 5/5 review and you kind words we appreciate you and thank you so very much for your stay with us at the Avid Nashville Airport Hotel. We look forward to seeing you in the not too distant future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 15, 2022 via mobile

This was my first time staying at an Avid hotel so I wasn’t sure what to expect. This was a very convenient location, and I liked the design of everything. However, the walls (and floors) were super thin, so if you are a light sleeper, bring earplugs and hope you have decent neighbors. The rooms are small, but adequate for a one or two night stay, especially if you aren’t spending much time in them. The shower was a little unclean, but everything else seemed clean. A few things around the hotel needed some TLC (see picture), but overall, this was a good, cheap option for what I needed! I also liked the simple grab-and-go breakfast options!

Date of stay: December 2022
Trip type: Travelled as a couple
Thank meredithsT3644XR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denakar deoraj, General Manager at avid hotels Nashville Airport, an IHG hotel, responded to this reviewResponded June 2, 2023

Thank you for your review we appreciate you and thank you so very much for your stay with us at the Avid Nashville Airport Hotel. We look forward to seeing you in the not too distant future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 23, 2022

IHG's answer to the Tru Brand. I've been staying in many of Hilton's newer brands Tru by Hilton. I had seen a few of these comparable, new, fresh-looking AVID hotels popping up during my travels. I was in Nashville only one night to catch a flight the next day, I saw one of these AVID Hotels near the airport and decided to give it a try. I have to say I was in no way disappointed. This new IHG Brand, like the Tru brand, is new, sleek, modern and built for the business traveller. The rooms aren't as big as the Holiday Inn or Holiday Inn Expresses, but they are full of modern touches and features. I like the look and feel of the rooms, and I had plenty of places to plug in all of my electronic devices. WIFI was easy to connect to and had a great signal. My Fitness room had all new modern equipment and I got in a good workout. The front lobby area and outside had many places for sitting, working and chilling out alone or with other people. Check-in was seamless, and the staff was friendly. I would stay in this or another AVID if the opportunity arises. Give the AVID brand a try, I'm sure you'll agree.

Room tip: King Rooms are a decent size
Date of stay: July 2022
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Peter_A_Morrell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denakar deoraj, General Manager at avid hotels Nashville Airport, an IHG hotel, responded to this reviewResponded June 2, 2023

Thank you for your review we appreciate you and thank you so very much for your stay with us at the Avid Nashville Airport Hotel. We look forward to seeing you in the not too distant future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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