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Eufemio P
Gloucester City, New Jersey

Not recommended, unfortunately

2.0 of 5 bubblesReviewed Sep 25, 2023via mobile
In one word: bad!
Our stay was negative in many ways (also, I tried to post this review on IHGs website and the system wouldn't let me post despite logging into my account and confirming my stay).
1. Arrived late at night to find urine on the outer bowl of toilet(took a pic to show and good thing we travel with Lysol wipes).
2. Every night for the 3 nights we stayed the fire alarm went off (was told by front desk that another guest was doing it but only manager, who was not there on weekends, had access to video cameras).
3. Hotel is located directly at the end of runway so planes are VERY loud. They provide ear plugs in room, but kept me awake all 3 nights (Do NOT stay if you're a light sleeper).
4. Walls are thin and doors have gaps, so you hear everything including doors closing and loud drunks in middle of night.
5. Arrived to check-in around 9:30pm and no one was at the front desk. We waited about 10 minutes and then finally called the hotel number to get someone to come to the front.
6. The bed was messed up when we arrived. For the first night it was creaking all night even at the slightest movement. The next morning I had to lift the bed and fix the baseboard to stop the noise. The mattress itself sunk in slightly, so not the most comfortable.
7. The shower door was not properly sealed and had a big gap on the bottom so created a little flood in bathroom every time we showered.
8. TV didn't work properly (had a blank, black screen). We told front desk and he seemed to know the problem (as if it happens all the time). He came to the room to switch the input. It happened again the next morning but at least we knew how to fix it ourselves. Seems like a common problem.

To be fair, I will point out that the location close to airport was convenient and the 1 front desk person was helpful when we had to check out and in every day (an annoying problem with IHG booking system).

Unfortunately, this was a VERY bad experience and do NOT recommend staying here.
Date of stay: September 2023
Trip type: Travelled as a couple
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5 - 10 of 48 reviews
Reviewed August 6, 2023

Perfect for what we needed. Park and fly deal was great. Easy shuttle to the airport. Super clean hotel. Updated and new. The staff was incredibly friendly and helpful. We will stay here again for sure.

Date of stay: October 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank travelfun044
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 22, 2023

The hotel is super clean. Staff is friendly, rooms are comfortable and functional, and the breakfast is really good! They even give you cookies. Please try the cinnamon rolls! I highly recommend this hotel.

Room tip: They have an airport shuttle along with grab and go breakfast
Date of stay: July 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank Skyler B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 21, 2023

Very clean very friendly place Heather was a great help good with my kids and very Professional should definitely make her management she cares and takes pride in her job wood definitely recommend this Facility

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Miguel H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 20, 2023

The staff is very friendly and helpful. The rooms and building is very clean. They also brought warm cinnamon rolls to our breakfast table. You are also able to check out from your room. We were asked several times how our stay was going. I highly recommend.

Date of stay: July 2023
Trip type: Travelled with family
1  Thank Jennifer L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 18, 2023

Really great little hotel. Rooms were clean, bed was comfortable, linens were soft. Lobby is a nice spot to work. They have a no-frills breakfast for free that was very appreciated. Ravi especially was kind and helpful.

Date of stay: July 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank Sarah S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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