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7373sew

Customer

5.0 of 5 bubblesReviewed Feb 19, 2020via mobile
This is a great place to stay!! I’ve stayed there over 3 months and it was always comfortable and quite and all the employees were very friendly and professional! I don’t think anyone employed there every had a bad day as far I could tell. I would recommend this place to anyone.

Very satisfied!!! Scott
Date of stay: December 2019
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Nashville - Airport - Music City, responded to this review
Responded Feb 20, 2020
Thank you for making Extended Stay America your home away from home and for recommending us to future travelers. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will enjoy sharing your compliments with our team and look forward to welcoming you back soon for another amazing experience.

Sincerely,
Hotel Management

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (88)
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17 - 22 of 88 reviews
Reviewed January 29, 2020

My 6 year old and I love our room. It's clean, comfortable and truly smoke free. The property is well maintained and Mya at the front desk is a sweetheart. My daughter said she would love to stay here longer... we've been at 5 hotels in the past week and this is the first one she's asked to stay extra nights.

Date of stay: January 2020
    • Value
    • Rooms
    • Service
Thank JainaSolo13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Nashville - Airport - Music City, responded to this reviewResponded January 29, 2020

Thank you for reviewing your stay at Extended Stay America. We are delighted to read that Mya went a step beyond to make your stay more comfortable. Your compliments will surely be shared with her. It is also nice to know you liked our well-kept property. We enjoyed having you and your daughter as our guests and hope to have the opportunity to welcome you both back on a future visit.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 6, 2019 via mobile

Amaya at front desk changed us to an upgraded room after first 2 rooms smelt of must or smoke. 9 mins. To airport. Clean and Hardwood floors and upgraded lights with phone chargers made my wife happy. They Need to improve lighting in parking lot you can’t see room numbers from parking spaces.

Date of stay: November 2019
Trip type: Travelled as a couple
Thank TurnsD77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Nashville - Airport - Music City, responded to this reviewResponded November 6, 2019

Thank you for being our guest at Extended Stay America. We are pleased to know that our front desk staff, Amaya took care of your requests promptly and ensured you and your wife had a comfortable stay. We will surely share your compliments with him. We appreciate the review and look forward to having you as our guest again.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 31, 2019 via mobile

My stay at the extended stay of America music city Is always nice. The hotel is very clean and quiet just like I like it. Even everyone that works there is very nice and patient. I’m always choosing this place

Date of stay: October 2019
Trip type: Travelled solo
Thank Terri J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Nashville - Airport - Music City, responded to this reviewResponded October 31, 2019

Dear Terri J,

Thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went great during your stay and that our service made for a memorable experience. Thank you especially for recognizing our all-star staff, as they truly love to deliver exceptional customer service to each and every guest. We look forward to welcoming you back to Extended Stay America.

Sincerely,
Hotel Management

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Reviewed October 30, 2019 via mobile

Just moved back to Nashville after two years. Upon check in, I was greeted by Mya and Staci. They were very kind and polite. We spent 30 minutes just talking about how much we love Nashville and how much things have changed in the years I’ve been gone. The room is clean and everything organized. New furnishings and light fixtures. I will return next week to stay a few more days.

Date of stay: October 2019
Trip type: Travelled solo
Thank Josh S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Nashville - Airport - Music City, responded to this reviewResponded October 31, 2019

Josh,

Thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay and liked your spotless, comfortable room. We also appreciate your kind compliments about our staff members Mya and Staci. We will also be sure to share your comments with them as they will be so pleased. Thank you again for being our guest, and we look forward to seeing you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 25, 2019

At check in the carpet was dirty and the floor going into the kitchen the floor was cut the mircowave the inside of it was coming down and it did not keep the time rust on all the appliances, the toilet and bath tub was stopped up and not where to hand your clothes NO LIGHTHING IN THE REAR OF THE HOTEL WHICH IS DANGEROUS stay at your risk when the maintance man came he said that they knew about so why had they not repaired it. No one in the corprate office out and check on anything.

Date of stay: July 2019
  • Trip type: Travelled solo
    • Rooms
    • Service
Thank Tler22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
00esa, Manager at Extended Stay America - Nashville - Airport - Music City, responded to this reviewResponded July 26, 2019

Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a well-kept room and clean facilities, and unfortunately, we missed during your visit. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one.

Sincerely,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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