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Sam Paton
Lakeland, Florida

Never again

1.0 of 5 bubblesReviewed Jan 2, 2021via mobile
Room was nasty, smelled like cigarettes and weed. We checked out after 10 minutes and got a refund. The staff was nice, and that was about the only positive thing about the experience. I will never stay at an Extended Stay again.
Date of stay: December 2020
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze Alerts, Agency / Consultant at Extended Stay America - Nashville - Airport - Music City, responded to this review
Responded Jan 4, 2021
Thank you for your review. We are sorry for the cleanliness issues you encountered in your suite and for the smoke smell you experienced. Your feedback has been discussed with our housekeeping team to ensure proper procedures are being followed to remove the smell. On a positive note, we appreciate your comments about our courteous associates. We would like to regain your trust and hope you will give us that opportunity in the future.

Sincerely,
Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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11 - 16 of 88 reviews
Reviewed December 18, 2020

Out of all the hotels in nashville this is my favorite place to stay the hotel staff is supper friendly any questions or anything i need they helped me no problem. Thank you extended stay for making me feel at home.

Date of stay: December 2020
Trip type: Travelled solo
Thank laurenlC3196CE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze Alerts, Agency / Consultant at Extended Stay America - Nashville - Airport - Music City, responded to this reviewResponded December 18, 2020

Thank you for being our guest at Extended Stay America. We are glad to know we are your preferred choice of hotel in the area. We are also delighted to read you were pleased with our courteous services. Thank you again for making us your home away from home and we look forward to welcoming you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 6, 2020

I have been here for 2 weeks and have enjoyed the stay. It’s very quiet and i haven’t had any problems. I love the location of where the hotel is. I have stayed at several Extended stats and this one is the best. People take pride in there job here.

Date of stay: December 2020
Trip type: Travelled solo
Thank myrones
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze Alerts, Agency / Consultant at Extended Stay America - Nashville - Airport - Music City, responded to this reviewResponded December 6, 2020

Thank you for making Extended Stay America a part of your vacation. We are delighted to know you had a peaceful experience and that you were pleased with our ideal location. We also appreciate you recognizing the efforts of our staff. We value your business and look forward to welcoming you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 3, 2020

This hotel is full of illegal drugs and activities. If you walk by the rooms on the walk ways you smell drug use. there are people frequenting prostitution here and there is no visible appropriate security nor police presence. The hotel is letting known prostitutes take up residence and conduct activities at the 727 mcgavock location. Extremely unsafe hotel. Shame on Management!

Room tip: find a safer hotel
Date of stay: December 2020
    • Rooms
    • Cleanliness
    • Service
Thank DMJ205
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 5, 2020 via mobile

I have stayed at other Extended stays and I really like this one. They have different bed types. I stayed in the suite and I loved it. It was spacious. The GM and staff are very helpful and friendly. The only thing is that they don’t have the Grab and go breakfast anymore but it’s understandably.

Date of stay: August 2020
Trip type: Travelled with family
Thank wendydH7492FM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze Alerts, Agency / Consultant at Extended Stay America - Nashville - Airport - Music City, responded to this reviewResponded August 6, 2020

Wendy, thank you for making Extended Stay America a part of your vacation. We are glad you loved our spacious accommodations and that our staff took great care of you. We will be sure to share your compliments with our team. We appreciate your business and look forward to your next visit.

Sincerely,
Hotel Management


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Reviewed April 10, 2020

In Nashville for college only. Was looking for a great location to stay while attending school. Extended Stay gave me a great price with all the accommodations i needed. the staff is very friendly and helpful.

Date of stay: March 2020
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank ramoanr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Nashville - Airport - Music City, responded to this reviewResponded April 11, 2020

Thank you for choosing Extended Stay America while you were here for college. We are glad you were pleased with the service provided by our team and that you found us to be a good value. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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