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Odyssey07242527602

Don't stay here DANGER

1.0 of 5 bubblesReviewed Feb 25, 2024
The front desk service was horrible. I don't even know how they are still in business. They were rude and don't tell you any of the fine print. I work for the government and treated like trash. The rooms were nasty with burns in the sheets and the chair. Water pressure sucked. The women clearly HATE their job!! My advice...QUIT
Date of stay: February 2024
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Nashville - Airport - Music City, responded to this review
Responded Feb 26, 2024
Dear Odyssey07242527602, Thank you for taking the time to review your stay with us. We are disappointed to hear about the cleanliness issues and service concerns you experienced. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. Appropriate measures have been taken to ensure this is not repeated. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.

Sincerely,
Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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1 - 6 of 88 reviews
Reviewed November 24, 2023 via mobile

The only ESA my husband and I have ever stayed in was in Tallahassee FL until this Thanksgiving week.

We were given a free night from our stay there this past August.

We used the free night in Nashville November 21st and also made reservations that we paid for November 22 and 23rd. The free night we were shocked at how unclean the room 110 seemed, plus killed 2 spiders and a bug. Went to look in the coat closet for a broom and could not get over how nasty and cobwebby the floor was in the closet. The room had two full baths. The one off the kitchen had splatters all over the sink faucet where it had not been cleaned and there was black dye or something on the tub that wiped off with my Clorox wipe. The next morning I went to find out about checking into our next two nights and would we have to move.
We had to move and I told them I hoped it was cleaner than the room we were leaving. They had me look at 303 to see if it was acceptable. It definitely smelled cleaner than the other one.

After being settle in the room you noticed how dirty the door area is and the electric outlets are so nasty.

We do not want a free night and are not asking for one. We just want you to know how nasty this place is. Maybe ever who owns it needs to stay there.

Date of stay: November 2023
Trip type: Travelled with family
Thank ginamO8125RV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Nashville - Airport - Music City, responded to this reviewResponded November 24, 2023

Dear ginamO8125RV, Thank you for staying with us during Thanksgiving week. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and give you the exceptional stay we are known for.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 21, 2023

This place has actually been pretty decent as an extended stay hotel. Our room was decent, modern, & clean. It was small, but it was extremely comfortable. There were a couple of other Extended Stay America hotels right on the other side of the block which is weird, but one got bought out by another company. The main big one there felt sketchy, we didn't like the vibe there. This one seems hidden, but it feels safer and its a bit more quiet which we really like about the place.

A couple of ladies that work the desk an elder lady name Connie and a younger lady, in which I didn't remember her name, started with a K took the best care of us. One of the guys that work at night seems a bit lazy or doesn't seem to care much about his job. We been there for 4 months. Their prices fluctuate depending on the time of season. They tell you that their prices would drop after you stay a certain amount of time, but it's not a guarantee. They charged more than $500 a week which is pricey, their cheapest rate has gone to $460 at its lowest. Compared to staying at the Drake Inn, it was definitely way better. We didn't see much cockroaches or dealt with any bed bugs which is great. Their breakfast doesn't consist of regular meals other than snack bars and coffee, nothing fancy. Overall the experience was pleasant.

Date of stay: April 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Alena L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Nashville - Airport - Music City, responded to this reviewResponded September 10, 2023

Dear alenal568, We are flattered by your kind review of Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Team members like Connie are a perfect example of the passionate and dedicated spirit of service that we value. We have noted your feedback regarding the breakfast and will share it appropriately with our team. Thank you for being our guest, and we hope you will revisit us the next time you are in the area.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 31, 2023

:3Got their around 2:15pm and told could check in 3:00. Got back at 3:15 told could not check in for at least an 4:30. Told him we had somewhere to be at 4:00, he said he had no place to put our luggage. Returned @ 9:30 finaly got check in and TV would not work. The next morning i went to check out @ 10:00, no one was in the office and had to wait for someone to show after I call Corp. First time to stay at an Extended stay and the last time

Date of stay: July 2023
Trip type: Travelled with family
Thank Larry B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Nashville - Airport - Music City, responded to this reviewResponded August 1, 2023

Dear F766KWlarryb, Please accept our sincere apologies for the difficulty you faced upon arrival. We make every effort to provide a clean, well-maintained, and inspected suite for our arriving guests. Therefore, we're sorry for the inconvenience you experienced. Further, we regret that our associates were not as attentive and responsive as they should have been while accommodating you. We will use your valuable feedback to train our staff and ensure we constantly provide the impeccable service our guests deserve. We hope you will consider allowing us to welcome you back next time you return to our area.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 15, 2022 via mobile

Wanted a clean and cheap place to get some rest. I got half of that. Place is overpriced for what it is. I realize it’s an “extended stay hotel” and may be cheaper the longer you stay. Was clean but very dated. No convenient outlets to charge technology (phones, tablets, watches, hearing aids, etc.)
Carpet was in bad condition along with furniture. Breakfast consisted of coffee, hot water, granolas, packaged muffins, oatmeal. The gentleman that checked me out never said, thank you, have a good day, kiss my aXX, nothing.

Date of stay: May 2022
Trip type: Travelled solo
Thank Jeanne O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Nashville - Airport - Music City, responded to this reviewResponded May 16, 2022

Jeanne, thank you for choosing our hotel and for your review. We sincerely apologize for the cleanliness issues and for not meeting your expectations with our service. We never mean to disappoint our guests. We appreciate you for bringing this to our attention, and we are taking extra care to avoid this in the future. We value your patience, and we hope you will allow us a second chance to restore your confidence in us.

Sincerely,
Hotel Management

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Reviewed April 22, 2022 via mobile

The absolute dirtiest , unsafe hotel I have ever been to!! They made quite the production about how they have changed the way they do things because of Covid .This place was an absolute wreck. Prostitutes openly did business here, drug use. My daughter who traveled here from Vancouver Washington to meet us. She was on a business trip with co workers for 2 weeks. They checked out and relocated after one night because the rooms were filthy and they felt unsafe. I cleaned the room myself! In the one picture you will see the dirt I picked up on the towel I used to wipe things down . Worst visit, trip ever!

Date of stay: April 2022
Trip type: Travelled with family
Thank R46GZtomc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ESA GM, General Manager at Extended Stay America - Nashville - Airport - Music City, responded to this reviewResponded April 30, 2022

Thank you for bringing this to our attention. We take these matters seriously and will take the necessary actions to ensure this is properly addressed.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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