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“Mediocrity Served Up Poorly”

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Drury Inn & Suites Nashville Airport
Ranked #13 of 159 Hotels in Nashville
Certificate of Excellence
Reviewed 24 February 2012

The Drury Inn chain does a good job providing average accommodations to business travelers. But, this cannot be said of the Nashville Airport property. Do not be fooled by other glowing write-ups you may have seen. Last week, I was given a room with a toilet that hadn't been flushed. In my first ten minutes there, a very large tentacled insect needed to be mashed against a wall. That night, the fire alarm went off twice. When I called the front desk the second time it happened, I was spoken to in an unmistakably rude manner by the attendant, who sighed into the receiver and suggested I should have known there was no fire because the alarm went off. He volunteered that kids playing around with the fire alarm is something that happens there a lot. The ultimate take away? How dare I expect anything better. Adding insult to injury, I chatted with the hotel's GM the next day. He never apologized for my front desk treatment, and bent over backwards to defend his staff rather than expressing any concern for my future business. By the way, the breakfast consisted of flavorless scrambled eggs and biscuits/gravy. The nightly nibbles were hot dogs, burgers, and other unhealthful fare.

Drury likes to market itself as the chain where "The Extras Aren't Extra," but you cannot count on basic hospitality coming with the price of your room.

Room Tip: Try a Hampton or Holiday Inn instead!
See more room tips
  • Stayed: February 2012, travelled on business
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7  Thank pljusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DruryHotels, General Manager at Drury Inn & Suites Nashville Airport, responded to this reviewResponded 1 March 2012

We appreciate hearing from our guests and thank you for your feedback. We sincerely apologize that you for your concerns during your stay. Our guest satisfaction is very important to us, and I apologize that we did not meet your expectations. We appreciate your business and do hope you will give us additional opportunities to serve your travel needs.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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893 - 899 of 1,150 reviews

Reviewed 24 February 2012

We just spent the weekend at Drury Inn and it was great. The breakfast in the morning and drinks and food in the evening was great and saved us money. We also had our little Maltese with us and the hotel also had other dogs and it was so quiet. The staff was wonderful and the room was clean and smelt clean. That means alot to me. Can't stand a stinky room. We just loved the whole experience. They have a cab service they use to take you downtown and back. Would recomend to everyone!!

  • Stayed: February 2012, travelled as a couple
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Thank teapotcollector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2012

Drury Inn is my favorite hotel chain. Just stayed a night in Nashville. The room was nice and clean. The breakfest good as usual. Staff was friendly. Thanks again!

  • Stayed: February 2012, travelled with friends
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1  Thank autigerrealtor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

We loved staying at the Drury Inn & Suites once again. The 2 rooms with 2 tvs is perfect when traveling with teenagers. Plus, the bathroom being separate from the double vanity was perfect for our group. Thank you, Drury Inn! What a wonderful place for a family!

  • Stayed: February 2012, travelled with family
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1  Thank TravelBooks0208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2012

Had a great stay at Drury Inn. Had a 2 room king suite and had plenty of room. We had a smoking room which was on a seperate floor for smoking. The suite was very clean and the bed was comfortable. It was nice to have free breakfast and dinner with drinks. We will stay again.

  • Stayed: February 2012, travelled as a couple
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1  Thank cms6838
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2012

Whenever I am able to do so, I stay at a Drury Inn. The accomocations are great and they offer an evening buffet and a morning breakfast at no additional expense. Good food and
good way to end your day's trip or begin your day's trip. Never had a bad experience at any Drurys that I have stayed at. I highle recommend that family owned chain to anyone seeking
quality, good service and two meals at a very reasonable price.

George Larson
Minneapolis

  • Stayed: January 2012, travelled solo
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1  Thank George L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2012

We stayed at the Drury Inn and service, food, cleanliness etc was exceptional. We subsequently use Trip Advisor for all our trips. Most recently to Gatlingburg, which also proved to be valuable for both eating and picking a good hotel.

  • Stayed: July 2011, travelled with family
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Thank jnbxu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Drury Inn & Suites Nashville Airport

Address: 555 Donelson Pike, Nashville, TN 37214-3738
Phone Number:
Region: United States > Tennessee > Davidson County > Nashville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Nashville
#3 Romantic Hotel in Nashville
#10 Best Value Hotel in Nashville
#13 Business Hotel in Nashville
Price Range: $172 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Drury Inn & Suites Nashville Airport 3*
Number of rooms: 155
Official Description (provided by the hotel):
Located at I-40 and Donelson Pike, the Drury Inn & Suites Nashville Airport is less than one mile away from Nashville International Airport and less than 10 miles away from downtown Nashville. Relax in our clean, comfortable rooms and enjoy free hot breakfast and 5:30 Kickback(R) evening menu. Experience "Music City" with Drury Hotels. ... more   less 
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Also Known As:
Drury Inn & Suites Nashville Airport Hotel Nashville
Drury Inn And Suites Nashville Airport
Drury Inn Nashville
Nashville Drury Inn
Drury Nashville

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