I had made reservations, on March 30,2012 for the Easter weekend April 7-8 2012 for a standard King room with an in room jacuzzi through expedia.com. They assured me that the room was available for those days. We got to our Hotel April 7th signed in and picked up the key and went to our room and it did NOT have the in room jacuzzi as I was told it had. I returned to the office and informed the young lady and gentleman, Amber and Chuck about the problem. I called Exedia back and told them the problem and was put on hold for 30 min. In the mean time Amber and Chuck went out of their way to be gracious and told us not to worry they would handle everything from getting us a full refund from Expedia and cancelling their service to handling the room up-grade and new reservations. I feel that without the knowledge, expertiese and genuine hospitality of Amber and Chuck our Easter weekend would have been ruined. The room was wonderful, very clean and comfortable. And as promised it had an in room Jacuzzi and a fireplace. Also included with our stay was a full breakfast. From eggs and toast to Biscuits and gravy, and everything inbetween. So when we travel to Pigeon Forge, Tn., there will be only one hotel for us.....The Inn on the River.
- Official Description (provided by the hotel):
- The Inn on the River presents 128 newly renovated guest rooms with interior corridors featuring one half with private balconies or patios on the beautiful Little Pigeon River. All tastefully decorated Deluxe Guest Rooms have Serta pillowtop mattresses, white duvet bedspreads, maple furniture, granite counter tops, in-room Keurig coffee makers, mini-fridges, hair dryers, iron and ironing boards. King Suites are available with in-room gas fireplaces, and in-room Jacuzzi tubs. Mini Suites with a sitting area and Queen size sleeper sofas are available along with handicap accessible guest rooms. Along with your room, you'll enjoy a complimentary full hot breakfast, nightly complimentary popcorn in the lobby, and 24 hour coffee and tea. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Otel, TripOnline SA, Cancelon and Evoline ltd so you can book your The Inn On The River reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Inn On The River Hotel Pigeon Forge
- Hampton Inn Pigeon Forge
- Pigeon Forge Hampton Inn