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Reviews (1,129)
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All reviewsthe riverroom was cleanbalcony overlooking the creekcovered parkingstay there againcontinental breakfastpancake housean older hotellittle pigeon riverducks and geeseoffice staffqueen bedtrolley stopthe main dragnice place to stayoatmealdixie stampede
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Reviewed August 4, 2017

Bad place to stay WiFi never worked. Front desk did not fix after many calls. Rooms were OK, one lamp in master bed room, switch broke, AC bad, rooms hot. Maid service good. Only one elevator, slow when motel full.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMountainResorts, Manager at Creekstone Inn, responded to this reviewResponded January 19, 2018

Thank you for the review. We appreciate all feed back from our guests and use these suggestions and experiences to better provide excellent service to our guests. We would like to announce that our River's Landing building is currently in the process of being renovated to provide our guests with a fresh new look. We would like to be able to provide your future lodging needs with one of these updated rooms, and would like to hear what you think.

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Reviewed July 28, 2017

Hotel was very dated, wallpaper peeling in several places. Clean. Had to drive to the pool which was very inconvenient. Breakfast was not very good and had to drive to a separate location to get it. If you are not wanting to play in the river which in next to the hotel it isn't a great option in my opinion. But if you have kids they will like playing in the river and the location is close to everything.

  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank john b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMountainResorts, Manager at Creekstone Inn, responded to this reviewResponded August 2, 2017

Thank you for sharing your experience with us. We value all feed back from our guests, and are happy to hear that you found your room to be clean. We are pleased to announce that coming soon we will have a brand new breakfast area for all of our guests. It will offer both more space and more options. We hope that you consider us again in the future.

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Reviewed July 24, 2017 via mobile

Great stay! The room was clean, the staff was super friendly and very helpful. The WiFi was a little shaky at times, but nothing mayor. My room was cleaned every day while I was away. The private balcony overlooking the creek was a plus, it was very relaxing at night.

Stayed: July 2017, travelled on business
1  Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMountainResorts, Manager at Creekstone Inn, responded to this reviewResponded July 29, 2017

Thank you so much for such a warm review! Our staff prides themselves on making every guest stay as memorable as possible, and will be delighted to hear that you had a wonderful time. We look forward to seeing you again soon!

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Reviewed July 21, 2017

we was in a room on the 4th floor the lighting was horrible in the bathroom and the air did not put out like it should it was so hot in that room the frig did not get cold or freezer get drink till ice in them

  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank redhead4433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMountainResorts, Manager at Creekstone Inn, responded to this reviewResponded August 2, 2017

Thank you for your review. We apologize for the maintenance issues that you experienced during your stay. We hope that you were able to contact a memeber of our staff, and the problem was quickly remedied. Our staff prides themselves on providing the best experience possible for all of our guests, and are always available to help. We hope that you consider us again for your lodging needs in the future.

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Reviewed July 21, 2017 via mobile

We stayed here last year and again 1 night this year. As always the staff is very friendly and answer any questions you have. I love the balcony overlooking the creek. It's so peaceful in the mornings and at night. You can see the ducks in the creek and pigeons flying all around. They even have tube floats to get into the creek. The rooms are dated but I love the location and quiet away from the city. It's in a very good location along the strip and even has a great arcade and track right across the road. We got the repeat stay discount and Smoky Mountain Rewards which gives you discounts and even money off of future stays. Highly recommend.

Stayed: July 2017, travelled with family
Thank Amanda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SmokyMountainResorts, Manager at Creekstone Inn, responded to this reviewResponded July 22, 2017

Thank you for such a warm review! Our staff prides themselves on making every stay with us as memorable as possible, and will be delighted to know that you enjoyed yourselves! We are committed to providing a quality experience at a great value to all of our guests, and are happy to hear that you are member of our Smoky Mountain rewards program. It is a wonderful way to save money and not sacrifice any comforts! We look forward to your next stay with us.

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