This property was true to prior reviews. Our family of four stayed in early April, and we were impressed with the friendliness of the front desk staff. They keep two I-Pads in the lobby for general use, and on our second night, one of the housekeeping staff members took the time to stop what he was doing and charge up one of the I-Pads for my 10-year-old's use. That was above and beyond the call of duty. The room was larger than average and very clean. The location is ideal - it is behind a shopping center housing the new "Tomb" attraction - on the Parkway, with a great view of activities, but back from the noise and traffic. Our 8-year-old daughter was captivated by the horse and carriage decorated with strings of white lights that made rounds in the parking lot below our room. Breakfast was well-done and not too crowded when we were there. The indoor pool area was clean, with plenty of seating (not always the case at many hotels.) The outdoor pool has a great slide as well.
My only quibble with this hotel has to do with something not really under management's control: they keep a live parrot in a very small glass enclosure in the lobby, an advertisement for Parrot Mountain. That poor bird never got out of the cage while we were there (2 nights), and it occasionally screamed for several minutes, seeming to be in distress. I am no ornithologist, nor am I a rabid member of PETA, but this disturbed me enough to speak to front desk staff about it (they have to listen to the screaming too). One of the staff members assured me that he would speak to the Parrot Mountain people about this situation, stating that hotel staff did not even have a key to the enclosure.
I hope this situation was rectified, for the sake of the beautiful bird and the guests.
- Official Description (provided by the hotel):
- New hotel opened April 2010. Located at Waldens Landing, which includes several fine dining restaurants, shopping and miniature golf. The perfect place to stay for both business and leisure trips. Has an in-house Spa and free WIFI and breakfast included in stay. ... more less
- Reservation Options:
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- Also Known As:
- Clarion Hotel Pigeon Forge