We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Poor Service” 2 of 5 bubbles
Review of James Manor

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
James Manor
Ranked #58 of 90 Hotels in Pigeon Forge
Columbia, Kentucky
1 review
“Poor Service”
2 of 5 bubbles Reviewed 4 January 2012

Stayed there for 2 nights. The first night the fire alarm went off 3 times and we were not informed whether it was a false alarm or real. No one came around to reassure us. Went to the lobby and it was crowded. They said it was a short in the system. The staff was rude. Will Never stay there again!!

  • Stayed December 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Carmen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

409 reviews from our community

Traveller rating
    144
    108
    67
    33
    57
See reviews for
211
98
1
6
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • Any
English first
NC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 4 November 2011

We actually got this hotel as part of a package deal doing one of those time share sales things. So it was a great deal for us. Our room had 2 queen beds with fridge/microwave, sitting area and balcony. We went middle of October and enjoyed the indoor saline pool and hottub. When the jets were on the hot tub it made a high pitch squeal. We told the front desk but nothing was ever done about it. There is free breakfast w/ cereal, KrispyKreme doughnuts, waffles, toast, juice, coffee and I forgot frozen biscuits you smother w/ crockpot gravy :) It was a clean hotel being close to everything. But I don't think we'll be back to Pigeon Forge again, it had been 9yrs since we were there and it's so crowded and commercialized. Very dissapointing.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank unicornjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, Kentucky
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 November 2011

We love the larger rooms!! They are clean, staff is very nice. This is the only place we stay when we visit the area! Love it!

Room Tip: For $5 you can get a room on the front. After a full day of running around, we like to sit out and...
See more room tips
  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CarolJ308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horn Lake, Mississippi
Level Contributor
73 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 bubbles Reviewed 13 October 2011

This trip to the Smoky Mountains was sporadic and very last minute. It was the first time for my mom and sister to visit the popular Smoky Mountains and National Park. From I-40, the trip went down hill. Traffic was backed up from I-40 to Parkway and the flow of traffic was between 3-15 mph with a lot of stop-and-go. I didn't think Saturday's football game, (Oct 8, 2011), Pigeon Forge and Gatlinburg's Harvest Festival was going back-up traffic for miles and miles.

When I booked my room late Friday/early Saturday morning, April put me on hold for over 5 minutes and didn't return to the line. (minutes counted from my cell phone) From that point I really didn't want to lodge at James Manor because of her treatment. I hung up the phone, calmed down and called back about an hour later. When I called back there was friendly male voice on the other end, it was Pete. Pete gave me great customer service and gave me a tip to call ahead when I was an hour away to confirm my reservation.

Once we made it through the heavy traffic and to the hotel, I was once more disappointed because no balcony rooms/high floor were available. I explained to Heather that it was my family's first time visiting Pigeon Forge and I wanted them to have the full experience, lol. Heather told me she would see what she can do, while on the other hand, April was being very doubtful about the high floor, balcony room. (Heather said that she and April are sisters)Heather went out of her way to make sure my family and I received the room that I wanted them to have. I visit Pigeon Forge about 6 times a year (or more) and I've been visiting like this since 2007 and I spend majority of my stays at James Manor. I told Heather I would not have cared so much about the room if it was my husband and I; but it was my mother and little sister I was trying to impress on their first visit.

I was about to make reservations at River Bend Inn but your "return customer discount", the room rates were the same for a Saturday. River Bend Inn was $10 cheaper than James Manor's initial Saturday rate. I just want to let James Manor know, I had a second lodging choice but I chose to stay with you all.

This visit will be unforgettable because 2 baby bear cubs were up in the tree, hanging over the road and had the Smoky Mountain National Park backed-up for many of miles. We made it up to Clingman's Dome within the last minutes of dusk. We did manage to dodge some of Sunday's outgoing traffic with shopping at the Outlet Mall (found a great bargain at Coach)and lunch at Blue Moose. My family is already planning their second Smoky Mountain visit. I hope they decide to visit during Christmas season to see the decorations. Thanks a bunch and see you next time.

Room Tip: Ask for a room on the front of the hotel on a high floor for a great view.
See more room tips
  • Stayed October 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank eallen116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Pigeon Forge hotels

evansville
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 12 September 2011

Checked in for one night. Have a cabin rented for 4 nights but decided to come a day early. Didn't want to spend a fortune on hotel..we already did that on the cabin! But I wanted a decent place! On the internet it looked decent enough for the price. Check in went ok except for there was a car show going on and a bunch of the car people were sitting in their lawn chairs right there in front of the door, so we had to park around front and walk to check in. Down right trashy looking with their lawn chairs and coolers spread out all over the place. Can't believe the hotel let them do that. Clerk was very nice. Room didn't look very clean. I definitely wouldn't take my socks off in that place! Carpets need cleaning badly. Vanity is right behind the entrance to the room. So if you are washing your hands or getting a cup of coffee and someone opens the door to come in the room....look out! You will get hit. Beds are hard and lumpy. Not a whole lot of tv channels but we didn't care about that. Breakfast consists of biscuits that are cold and you heat them in the microwave same as the waffles. Then there are 3 different cold cereals to choose from along with donuts

  • Stayed September 2011
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kywildcatman11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anderson,SC
Level Contributor
147 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed 4 September 2011

We had a nice stay here. Our room had a jacuzzi as well. I enjoy the view from the rooms in front with a balcony over the city street. Could use some renovation.

  • Stayed December 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Carolinasonggirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amelia, Ohio
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 August 2011

My husband and I stayed here one night on our 4 night vacation to TN. It was a very nice room, very clean and the staff was very nice as well. The breakfast wasn't so good, but I never really expect it to be that great.

  • Stayed August 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank roth8610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Pigeon Forge hotels
0.3 km away
Arbors at Island Landing Hotel & Suites
0.2 km away
Shular Inn Hotel
Shular Inn Hotel
#43 of 90 in Pigeon Forge
4.0 of 5 bubbles 617 reviews
0.4 km away
Timbers Lodge
Timbers Lodge
#36 of 90 in Pigeon Forge
4.0 of 5 bubbles 435 reviews
Show Prices
Show Prices
Show Prices
0.4 km away
Red Roof Inn & Suites Pigeon Forge - Parkway
0.5 km away
Baymont Inn & Suites Pigeon Forge
0.2 km away
Margaritaville Island Hotel
Margaritaville Island Hotel
#7 of 90 in Pigeon Forge
4.5 of 5 bubbles 1,155 reviews
Show Prices
Show Prices
Show Prices

Been to James Manor? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about James Manor

Property: James Manor
Address: 2735 Parkway, Pigeon Forge, TN 37863-3211
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
Ranked #58 of 90 Hotels in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — James Manor 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
We are a 7 storey, 105 rooms hotel located in the heart of the action packed Pigeon Forge (at the foothills of the Smoky Mountain National Park) and within walking distance to moderately priced restaurants and other attractions in the area. The Great Smoky Mountain Wheel sits at the center of The Island in Pigeon Forge, a new shopping, dining and entertainment destination in the heart of the city. Rise 200 feet above the city for the best view of the mountains in one of the climate-controlled, enclosed gondolas on The Great Smoky Mountain Wheel! Don’t forget to stick around after dark and catch the wheel as it lights up for a spectacular LED light show! The Island is located right behind our hotel. Also, the new LeCont Convention Center in Pigeon Forge is scheduled to open in the fall of 2013 and is within a walking distance from our hotel.We are very close to the entrance of the Dollywood Amusement Park and Dixie Stampede. We offer complimentary continental breakfast, high speed wireless internet, exercise room, game room, conference room, indoor heated pool, hot tub and a seasonal outdoor pool with a kiddie pool. Our hotel is 100% non-smoking and is not pet friendly. Large and well-lit parking is available at no extra charge. Our clean and comfortable guest rooms (with 2 queen size beds or a single king size bed) are spacious with private balconies and offer wireless internet and free local calls in addition to refrigerator, microwave, coffee maker, hair dryer, iron and ironing board. Our rooms on the front side of the hotel offer great view of the smoky mountains. The city’s trolley stop is conveniently located in front of our hotel. We are also close to many shopping outlet malls. Both Gatlinburg and Sevierville are within short driving distances. We are approximately 10 miles from the Great Smoky Mountain National Park.Come, stay with us and enjoy our Southern Hospitality! Our friendly staff will be happy to help make your stay enjoyable and memorable. ... more   less 

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing