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“Nice Hotel”
Review of Willow Brook Lodge

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Willow Brook Lodge
Ranked #30 of 92 Hotels in Pigeon Forge
Certificate of Excellence
Reviewed 21 November 2017 via mobile

I really enjoyed staying here. The staff was very friendly, the indoor pool was nice and it was clean and the breakfast was decent. The only reason I didn’t give 5 stars was that I found the shower with a few black hairs in it. No one in my family has black hair so I knew it had to be from a previous person staying there other than that it was a great experience.

Stayed: November 2017, travelled with family
Thank Amanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 11 of 519 reviews

Reviewed 17 November 2017

We have stayed here 3 times so far. Great hotel. We had a king jacuzzi suite, it was very spacious. The beds are still not as comfortable as I would like. But the overall hotel was excellent. Front desk employees were friendly when we checked in, but the lady when we checked out acted like we were bothering her. Breakfast was good, biscuits and gravy were awesome!! Location was convenient.. we would return to this hotel again

Stayed: November 2017, travelled as a couple
Thank bmh561
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2017 via mobile

Great customer service, staff very helpful, very clean rooms. One of the cleanest hotels we have stayed at. Breakfast was great they had a super selection to choose from. Will be visiting here again in the future.

Stayed: October 2017, travelled with family
Thank Jimmy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2017 via mobile

This was our first stay here and we have already booked a room to return next month. Perfect location on the strip. Very clean rooms, great breakfast, even had hot apple cider and cookies in the lobby daily. Loved the indoor pool and jacuzzi. Cant wait to return! Next door to hotel is a great pizza restaurant as well ,called Big Daddys. You can catch the trolley out front of hotel and ride all up and down the strip and even take it to and from Dollywood!

Stayed: November 2017, travelled with family
Thank Kris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2017 via mobile

We stay at the Willow Brook Lodge every year for almost a week during the hot rod run. It is a perfect spot and super clean and safe. They offer a great pool area right near all the action of the car show and a decent free breakfast too. We have even made friends we look forward to seeing each year who have stayed at this hotel every year for many many years. It’s safe enough for us to feel good letting our kids play around the property with buddies they have made over the years. This hotel is the perfect location since you can pretty much walk wherever you want to go. We love it and will be back!

Stayed: September 2017, travelled with family
Thank Southernbeachbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2017

We have been staying at this hotel for several years now. I have never had an experience as we had this last stay. I was very disappointed in the cleanliness of the bathroom as well as the staff, housekeeping department. When we arrived we noticed the commode had not been cleaned, it looked like someone had went to the bathroom and then smeared it on the outside of the bowl. The commode had been flushed. There is no way that the commode had been cleaned, as you could not miss seeing this. I am just wondering if any of the room got cleaned. I went and told the front desk about this and they said they would have an inspector come and take a look. However, a lady from the housekeeping department came to the door and I'm not so sure she was an inspector. So she apologized, took pictures and then cleaned the commode. I'm very disappointed as I have never had an experience like this anywhere and I have stayed at a lot of different hotels. When we checked out no one asked how our stay was. I just think this could have been handled in a different manner.

  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Donna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2017 via mobile

You can tell this is an older hotel with some cosmetic updates. Everything was clean. Breakfast was good. No waffles, and little fruit. Small paper plates were annoying and orange juice was a little strong. Suite room was exceptional and great for a large family. I would stay again.

Stayed: October 2017, travelled with family
Thank ogor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Willow Brook Lodge

Address: 3035 Parkway, Pigeon Forge, TN 37863-3311
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Pigeon Forge
#13 Romantic Hotel in Pigeon Forge
Price Range: $90 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Willow Brook Lodge 2.5*
Number of rooms: 156
Official Description (provided by the hotel):
A resort atmosphere on the Little Pigeon River right in the center of action-packed Pigeon Forge/Gatlinburg, TN of the Smoky Mountains! Featuring a wide variety of rooms with family suites, Pigeon Forge condos, jacuzzis, fireplaces and balconies available. Willow Brook Lodge has an outdoor pool with 75 ft. waterslide and hot tub, an indoor pool and hot tub, a deluxe continental breakfast and wifi internet access included. ... more   less 
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Also Known As:
Willow Brook Hotel Pigeon Forge
Willow Brook Pigeon Forge

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