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All reviews bagels outdoor pool biscuits and gravy room was clean hot tub place to stay family suite free breakfast air conditioner sleeper sofa convention center love this place checking in family vacation king room trip to pigeon forge pools
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Reviewed November 17, 2017

We have stayed here 3 times so far. Great hotel. We had a king jacuzzi suite, it was very spacious. The beds are still not as comfortable as I would like. But the overall hotel was excellent. Front desk employees were friendly when we checked in, but the lady when we checked out acted like we were bothering her. Breakfast was good, biscuits and gravy were awesome!! Location was convenient.. we would return to this hotel again

Stayed: November 2017, travelled as a couple
1  Thank bmh561
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 10, 2017 via mobile

Great customer service, staff very helpful, very clean rooms. One of the cleanest hotels we have stayed at. Breakfast was great they had a super selection to choose from. Will be visiting here again in the future.

Stayed: October 2017, travelled with family
1  Thank Jimmy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 9, 2017 via mobile

This was our first stay here and we have already booked a room to return next month. Perfect location on the strip. Very clean rooms, great breakfast, even had hot apple cider and cookies in the lobby daily. Loved the indoor pool and jacuzzi. Cant wait to return! Next door to hotel is a great pizza restaurant as well ,called Big Daddys. You can catch the trolley out front of hotel and ride all up and down the strip and even take it to and from Dollywood!

Stayed: November 2017, travelled with family
Thank Kris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 22, 2017 via mobile

We stay at the Willow Brook Lodge every year for almost a week during the hot rod run. It is a perfect spot and super clean and safe. They offer a great pool area right near all the action of the car show and a decent free breakfast too. We have even made friends we look forward to seeing each year who have stayed at this hotel every year for many many years. It’s safe enough for us to feel good letting our kids play around the property with buddies they have made over the years. This hotel is the perfect location since you can pretty much walk wherever you want to go. We love it and will be back!

Stayed: September 2017, travelled with family
Thank Southernbeachbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 19, 2017

We have been staying at this hotel for several years now. I have never had an experience as we had this last stay. I was very disappointed in the cleanliness of the bathroom as well as the staff, housekeeping department. When we arrived we noticed the commode had not been cleaned, it looked like someone had went to the bathroom and then smeared it on the outside of the bowl. The commode had been flushed. There is no way that the commode had been cleaned, as you could not miss seeing this. I am just wondering if any of the room got cleaned. I went and told the front desk about this and they said they would have an inspector come and take a look. However, a lady from the housekeeping department came to the door and I'm not so sure she was an inspector. So she apologized, took pictures and then cleaned the commode. I'm very disappointed as I have never had an experience like this anywhere and I have stayed at a lot of different hotels. When we checked out no one asked how our stay was. I just think this could have been handled in a different manner.

  • Stayed: October 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Donna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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