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“Amazing view with a great space!”
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Review of Big Timber Lodge

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11 reviews
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Overview
Cabin -
8 Bedrooms, 7 Bathrooms, Sleeps 32
Pigeon Forge, Tennessee

Reviews from our community

Average - based on 11 reviews
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Reviews from our community

Date | Rating
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deganmich...
Memphis, Tennessee
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing view with a great space!”
Reviewed November 10, 2016 for a stay in September 2016

The Big Timber Lodge was close to perfect for our out-of-town wedding weekend. We had ourselves, my parents, and many out of town friends stay in the lodge, and everyone was extremely happy with the building, the location, and the view. The patios on each level overlooking the Smokies were fabulous.
Our only negative would be the lack of wifi for this specific cabin. In 2016 that just seemed bizarre and a major downer which would really be an easy fix and make the stay much better. It was the difference between four and five stars to me.
Also, our one hot tub was functional but a little messed up too. It wanted to spray water out weirdly, and an undated hot tub would have also made a big difference.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The View
Liked least: No wifi
Travelling group: Friends
Your age range 18-24
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
15 Nov 2016
Dear TripAdvisor member,

Congratulations on your recent marriage! We appreciate you sharing your feedback on your stay with us at Big Timber Lodge. Please accept our apologies that the hot tub had some difficulties. We will follow up with maintenance and make sure the hot tub is serviced and operating correctly. We are working to get Wi-Fi in all our units but it can be difficult in mountainous areas. We are very glad to hear that the view from the house was enjoyable. It’s our hope you will stay with us again in the future! Maybe an anniversary trip?

Yours in hospitality,
Amy P
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gene F
1 review
“Facility needs updating, but associates were great to work with.”
Reviewed August 2, 2016 for a stay in July 2016

Overall, we enjoyed our stay. The facility had plenty of room for our large family (16 people) and view from the decks was magnificent. However, the game room equipment was in need of serious repair/replacement. The Audio visual remotes did not work on most equipment. (probably dead batteries) While the bedrooms were sufficient to meet our needs, the kitchen equipment could use some help. We cook and eat in most days and the capacity of the refrigerator was meager; certainly below what a cabin that sleeps 32 should have. WiFi would have been nice. Again, overall we had a good experience, just disappointed with a few details.

The one major issue was the drains backed up in the bathrooms, soaking the floors in the lower rooms. Associates sent help, the line got cleared, and we were provided alternate accommodations for the 4 people who could not stay in those bedrooms due to soaked carpets. Fantastic customer service by all involved.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The view was spectacular, and the spaciousness of the cabin was very good.
Liked least: The facility and amenities were a bit worn. Could use some updating.
Travelling group: Large Group
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Large groups
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
3 Aug 2016
Dear Gene F,

Thank you for taking the time to share your recent experience with us. We regret that you were disappointed by some aspects of your stay. We have passed your post on to the owner of the cabin for review in regards to possible updates. Thank you for your kind words in regards to our customer service. We pride ourselves on our customer service and make every attempt to handle any issues in an efficient and timely manner. We always want to exceed your expectations and make your stay a comfortable and relaxing as possible. We hope that you give us the opportunity to show you a much better experience on a future stay.

Yours in hospitality,
Amy P
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jameskN85...
1 review
“Needs some updating”
Reviewed June 30, 2016 for a stay in June 2016

Overall, plenty of room for our family group of 16, 8 adults 8 children. An update of televisions to flatscreens would be nice. Some of the bedding was old and ripped and the sheets didn't fit too well, The sofa and chair on the main floor are dirty and worn out. The bathrooms were fine. We had an ice maker that didn't work, a loose wall switch and a leaking toilet all of which were almost immediately taken care of. Appreciated that. A very nice place that could use a little TLC and updating. WIFI would be nice, too.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Service
Would you recommend this hotel to a friend?   No.
Recommended for:
Young singles Friends getaway
People with disabilities Older travelers
Families with young children Large groups
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Jul 2016
Dear jameskN8524CJ,

What a pleasure it was having you stay at Big Timber Lodge! Thank you so much for the review. Our cabins are very comfortable and afford everything you need for a perfect family gathering. We are happy our housekeeping and maintenance department responded in a timely manner and fulfilled your requests. We have been in contact with the owner in regards to the furniture and WiFi. Thank you for choosing Wyndham Vacation Rentals and we look forward to welcoming you back again soon!

Yours in hospitality,
Amy P
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockvale, Tennessee
Reviewed March 8, 2016 for a stay in February 2016

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
6 Jun 2016
Dear robelrod,

Thank you so much for taking the time to let us know that you enjoyed yourselves and I am sorry to hear about the issues that you found in the cabin. I will let the maintenance department know about your comments regarding the uncomfortable bed situation. Housekeeping has brought out new can openers. Guest feedback is the most important tool that we can use to improve our cabins and I wish to thank you again for taking the time to let us know. We genuinely appreciate you choosing to spend your vacation with us and we hope to have the opportunity to accommodate you again during a future visit to the Smokies.

Yours in hospitality,
Amy P
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 24, 2015 for a stay in September 2015

Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Would you recommend this hotel to a friend?   No.
Recommended for:
People with pets
  • Would you recommend the location of this property?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
4 Dec 2015
Dear 504pame from,

I am so sorry to read your comments regarding the cleanliness of the cabin and the condition of the cabin. The problem with the railing has been addressed by our maintenance staff as well as our housekeeping manager addressing the cleaning issues.

On behalf of the staff, management and myself, please accept our sincerest apologies for the issues that you encountered during your stay with us! I wish to assure you that this is certainly not our typical guest?s experience.

We genuinely appreciate you choosing to spend your vacation with us. We hope to have the opportunity to accommodate you again during a future visit to the Smokies so that you will see that your visit with us just now is not the norm for our guests.

Sincerely,
Sherri T.
Assistant General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 22, 2015 for a stay in September 2015

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
4 Dec 2015
Dear beckym457,

Thank you so much for letting us know that all of you had a great time. Wyndham Vacation Rentals takes pride in our guests having a wonderful experience while staying in our cabins. We actually have two car shows in September which does tend to make the streets crowed as people come out to see the old cars lined up. If you aren?t one for the car shows you may want to come back the early part of May or the middle of August and enjoy the area with less traffic.

Thank you for choosing to spend your vacation with us, and we hope to have the opportunity to accommodate you again during a future visit to the Smokies!

Sincerely,
Sherri T.
Assistant General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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