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Reviewed April 22, 2018

The hotel was beautiful! The staff was the problem. Dolly herself presents a very bubbly outgoing personality, however the staff at the hotel all acted like they were working in a prison. It started with the registration desk. Barely smiling, when we asked questions it was like pulling teeth, and we were there on a very slow day. We tipped the valet that brought our luggage and asked about a service the hotel, any large hotel should offer, she didn't know the answer. Nor offer to find out for us. The hotel doesn't have a bit down restaurant only s buffet and a bar that you can order from. Room service isn't available.

  • Stayed: April 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
6  Thank dynodavid1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin O, General Manager at Dollywood's DreamMore Resort and Spa, responded to this reviewResponded May 4, 2018

Dynodavid1960,


Thank you for taking the time to provide feedback. We’re so glad you chose to be a guest here at Dollywood's Dreammore Resort and Spa, but we’re disappointed to hear that you had concerns during your stay. It is our mission to provide our guests with wonderful lasting memories of our resort and guest care. We apologize that we fell short of our goal. I have shared your feedback with our management teams. We will do everything we can to address your concerns.
Please know that we offer a sit down restaurant with a breakfast and dinner buffet option. We also offer an All Day Dinning a la carte menu (Restaurant and Lounge seating is available). If there is any additional feedback that you'd like to share, please feel free to reach out by calling the resort directly. We appreciate your review and the opportunity to learn what we can do better.

Kevin Osborn
General Manager

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Reviewed April 21, 2018

The resort is warm and welcoming. Rooms are comfortable and beautifully decorated. One of the things we appreciated most was assistance ticketing for Dollywood. First of all, you get a complimentary fast pass which enables you to bypass the lines. On top of that, the booking desk reserved seats for us at the concerts we wished to attend. Also booked tickets for the Stampede and got excellent seats. Loved sitting in the lobby and singing with a delightful pianist. We’d readily stay here again!

Stayed: April 2018, travelled as a couple
1  Thank pdjtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin O, General Manager at Dollywood's DreamMore Resort and Spa, responded to this reviewResponded May 4, 2018

pdjtraveler,

Thank you so much for your feedback. It makes us very happy to hear you enjoyed your stay. I hope that you will choose us again the next time you travel to Pigeon Forge. We look forward to having you stay with us again soon.

Kevin Osborn
General Manager

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Reviewed April 21, 2018 via mobile

Excellent!! Amy at the Spa did an amazing job on my pedicure.
The resort room was beautiful and very clean. Great views of the mountains. This is a must stay place. We can't wait to come and visit again soon.

Stayed: April 2018, travelled with family
Thank stamper172018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin O, General Manager at Dollywood's DreamMore Resort and Spa, responded to this reviewResponded May 4, 2018

Ashley,

Thank you for choosing Dollywood's DreamMore Resort and Spa. We are so glad that you enjoyed your treatment from our esthetician, Amy and your stay. We look forward to being of service to you again soon.

Kevin Osborn
General Manager

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Reviewed April 15, 2018 via mobile

This resort was absolutely gorgeous! Attention to detail was obvious, and everything was so luxurious from the bedding to the chairs/decor throughout the resort. The s’mores making was a blast, and we loved the fire pits at night. The staff was friendly and helpful. The resturaunt was absolutely beautiful, had great food, but was a bit pricey. The only real disappointment was that the only pool that was open was the indoor pool, and it was full (literally) of screaming kids. We will certainly make a trip to this resort in the future, for we did not want to leave.

Stayed: April 2018, travelled with family
Thank Jessica G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin O, General Manager at Dollywood's DreamMore Resort and Spa, responded to this reviewResponded May 4, 2018

Jessica G.,

Thank you for choosing Dollywood's DreamMore Resort and Spa! We are so glad that you enjoyed your stay. We certainly hope that you will visit us again soon. Our outdoor is now open for the season. We are sure that you and your party will enjoy relaxing poolside.

Kevin Osborn
General Manager

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Reviewed April 12, 2018 via mobile

Top of the line. Excellent service . Nothing but the best for their guest. The truest southern hospitality. The food in the on site restaurant was high quality and delicious. Starbucks on site . Wonderful. Will definitely stay here again. So pleased .

Stayed: April 2018, travelled with family
Thank Tera H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin O, General Manager at Dollywood's DreamMore Resort and Spa, responded to this reviewResponded May 2, 2018

Tera H.,

Thank you for your kind review. We are delighted that you enjoyed your stay at Dollywood's DreamMore Resort. All of our host work diligently to ensure our guest experience is top notch! We look forward to serving you in the future. Please visit us again soon.

Kevin Osborn
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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