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“Bad service”

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Days Inn Pigeon Forge South
Ranked #86 of 91 Hotels in Pigeon Forge
Huntington, West Virginia, United States
Level Contributor
4 reviews
“Bad service”
Reviewed 5 November 2011

We went to Pigeon Forge October 14 th and 15th .We found a room at Family Inns. The first 10 minutes, we went to our room and it had a broken chair and the refrigerator didn't work. We went down stairs and the girl switched our rooms. That night the fire alarm went off at 1:00a.m. and we had to stay out side in our pajamas. The police said that it was burnt popcorn, the next morning the lady at the desk said someone was smoking marijuana and set it off. We got up that Saturday and went to the continental breakfast and was locked out, the key didn't work and maintenance pried the door open. Then we left to go to Gatlinburg and came back and they supposedly cleaned our room and it was cleaned. (yeah right) You could write your name in the dust and they never swept. NEVER AGAIN!

  • Stayed October 2011, travelled as a couple
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Helpful?
Thank Kathleen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_John_Black, General Manager at Days Inn Pigeon Forge South, responded to this review, 22 February 2016
We are sad to hear that your stay was of bad standards from previous owners and management but we want you to know that since then we have made major improvements and welcome you to give us a try at being your home away from home while staying in Pigeon Forge Tennessee. We hope that you leave with a better view of our property than from previous experience.
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Fort Wayne, Indiana
1 review
Reviewed 20 October 2011

Good help is hard to find.So why when you get the best thing that ever happrned to your hotel you let her get away.There once was a black girl who worked here now i bring my family back to find her gone sonori was the only reason we would ever think about staying at this hotel ever again.The lady at the front desk was very nasty, none of the housekeepers spoke english she took special care of my familys needs, i could not believe it when she was no longer there GET HER BACK!!!! THE BREAKFAST IS A JOKE!!!!!

  • Stayed October 2011, travelled with family
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Helpful?
Thank wiliam s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_John_Black, General Manager at Days Inn Pigeon Forge South, responded to this review, 22 February 2016
We are sad to hear that your stay was of bad standards from previous owners and management but we want you to know that since then we have made major improvements and welcome you to give us a try at being your home away from home while staying in Pigeon Forge Tennessee. We hope that you leave with a better view of our property than from previous experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Pigeon Forge hotels

Nashville, Tennessee
1 review
Reviewed 16 October 2011

My family had stayed at the family inn east, durring the car show.We met a very kind lady, she was black,there had been a problem or two with parking our car.We was told that we could not park on the grass,then we saw other people parkingin the grass.I voiced my feelings to the young lady,I think her name was smora, but anyway,the was she talked to us made the differance.To make a long story short we were going to stay there this past weekend, to find that she was no longer there,so we had to stay at another hotel and ended up leaving early.

  • Stayed October 2011, travelled with family
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    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank angie g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_John_Black, General Manager at Days Inn Pigeon Forge South, responded to this review, 22 February 2016
We are sad to hear that your stay was of bad standards from previous owners and management but we want you to know that since then we have made major improvements and welcome you to give us a try at being your home away from home while staying in Pigeon Forge Tennessee. We hope that you leave with a better view of our property than from previous experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 13 October 2011

I had reservations about staying after reading reviews but, thought I would stop and see....what I found was a clean older hotel. The staff is what sealed the deal the lady on the desk was very friendly and helpful....she told us right away if we needed anything at all to let her know. The lady was there all the time so whoever you are THANK YOU! The housekeeping staff was also great. I WILL BE BACK!!!!

  • Stayed October 2011
    • Value
    • Location
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Helpful?
Thank retirednloveit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vidalia, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 October 2011

Never in my life would I have thought any hotel would be this bad, even after reading reviews that were not good. Needless to say, don't do the same and look past these reviews!! They are accurate!! We stayed for one week, only because I booked and paid in advance and it was non-refundable. We stayed gone most of the time, but even sleeping and bathing in the room was sick! There was, and i am not exaggerating here, at least a one-foot circle of black mold on the ceiling above the sink. There were tiles falling out of the ceiling above the shower. The carpet turned my children's feet black when they were barefooted, so we all started wearing socks or flip-flops in the room. The outdoor pool was filthy! You could not see your hand even one foot below the surface of the water because the water was so foggy. About 5 out of the 7 days booked, the housekeeper repeatedly told us there were no clean towels bc the laundry service had not returned them, so we dried off with hand towels and our own beach towels we took to use for tubing. And to top it all off, after using our small charcoal grill outside of our door to grill ourselves sausage links for breakfast one morning before heading to cades cove, someone picked it up and walked off with it. Strangly enough, there were no neighbors close by to our room and the only one in our area was the creepy male foreign sounding housekeeper that would not give us towels! We think he was the one to steal our grill. And the CHARCOALS WERE EVEN STILL HOT!!! Can you believe that!?! Of course when reporting it, we were to fill out a complaint on a piece of notebook paper and the other employees refused to help look for anything suspicous. I was afraid, and we did not, to leave anything in the room then. I even hid my son's emergency seizure meds and my makeup! If someone would steal a hot grill, then who knows? NO MATTER WHAT THE RATES ARE, DONT BE FOOLED INTO STAYING HERE!!! I only wish I had taken pictures just so people reading this could understand just how I can not truly put my feelings into words- it WAS THAT BAD!!!

  • Stayed July 2011, travelled with family
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Helpful?
1 Thank Mandi E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_John_Black, General Manager at Days Inn Pigeon Forge South, responded to this review, 22 February 2016
We are sad to hear that your stay was of bad standards from previous owners and management but we want you to know that since then we have made major improvements and welcome you to give us a try at being your home away from home while staying in Pigeon Forge Tennessee. We hope that you leave with a better view of our property than from previous experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Follette, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 September 2011

we booked our room in advance looking at the pictures it did not look bad so we got our room and 1 for our son we payed 452.00 dollars for two nights it was the nastyest rooms we have ever rented the tub did not hold water so we could not bath grandchildren the tolet ran all the time grout was gone from bathroom floor the room itself was not clean by any means but we were informed that rooms were nonrefundable and then ofcorse they told us when we booked the room we had two vehicles it was not a problem till we got there andwas informed 1vehicle per room we will never stay there again

Room Tip: any where but here
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  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank babycakebee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_John_Black, General Manager at Days Inn Pigeon Forge South, responded to this review, 22 February 2016
We are sad to hear that your stay was of bad standards from previous owners and management but we want you to know that since then we have made major improvements and welcome you to give us a try at being your home away from home while staying in Pigeon Forge Tennessee. We hope that you leave with a better view of our property than from previous experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, Tennessee
1 review
Reviewed 27 June 2011

Ok I will start by stating we DID NOT end up staying here! We took a trip up to cades cove & gatlinburg and decided to get a hotel in pigeon forge (Saturday 6/25/11) we live about a little over an hour away from Pigeon Forge so we normally just drive home but this night we were tired and thought we'd stay and take a walk around later...but after we took a look at a room at this hotel we ran out of there and drove home! When we first got to the hotel we went and looked at the room we would be getting before we paid or booked it...The outside of the hotel looks a little run down but I decided not to judge a book by it cover, and then when we got on the elevator it was extremely dirty and gross and shook all the way up to the 4th floor where we got off, but I just though ok ill just take the stairs next time....we got to the room and walk in and as soon as we did I was very disappointed!! The first room you walk into is the living room and it had a small loveseat that was covered in stains and burns!! The carpet was FILTHY!! then you walk through the bathroom, the bathroom door didnt open all the way because the bathroom was so small and the tub was in the way...and the worst thing was there was PEE in the toilet and on the floor...it was soo disgusting!! then there were two doors(kind of like opening closet doors) that opened to the bedroom which had no ceiling lights only a lamp that was on the far side of the room, the room with the bed was tiny and there were no windows so it was dark and very suffocating(i am a little bit of a claustrophobic so that doesnt help!!) We ran out of the room, down the stairs( which werent any better then taking the elevator because they were extremely dirty and stunk!!) gave the key right back and left right away!! I would not advise anyone to stay there!!! the rate for the night would have been $80 plus taxes but i wouldnt pay a dime to stay in this place...and its really a shame because its in such a convenient and great location!

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TNresident01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_John_Black, General Manager at Days Inn Pigeon Forge South, responded to this review, 22 February 2016
We are sad to hear that your stay was of bad standards from previous owners and management but we want you to know that since then we have made major improvements and welcome you to give us a try at being your home away from home while staying in Pigeon Forge Tennessee. We hope that you leave with a better view of our property than from previous experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Days Inn Pigeon Forge South

Property: Days Inn Pigeon Forge South
Address: 3785 Parkway, next to Dixie Stampede, Pigeon Forge, TN 37863-3813
Phone Number:
Region: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #86 of 91 Hotels in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Pigeon Forge South 2*
Number of rooms: 128
Official Description (provided by the hotel):
Location, location, location! Located next to Dixie Stampede in Pigeon Forge on the Parkway within close proximity to the area's best restaurants, attractions, theaters, outlet malls and Dollywood Theme Park. Oversized guest rooms offer your choice of one king or two double beds and special value amenities including FREE continental breakfast. All rooms are equipped with mini refrigerator, microwave, coffee/tea maker, hair dryer, iron and ironing board. For those who must stay connected or the need to mix a little business with pleasure, you will find a spacious work desk in your room with access to FREE High Speed Wireless Internet and FREE local calls. An outdoor pool is available along with ample parking easily accommodating tour buses, vans and oversized vehicles. Group planners enjoy Trip Rewards points which can be used toward stays at all Wyndham hotels and many national retail chains. You can even take a short Trolley ride to even more attractions. Whether you choose to relax or stay busy this is where you want to stay. We look forward to serving your lodging needs. ... more   less 
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Also Known As:
Family Inns Of America - East Hotel Pigeon Forge
Family Hotel Of America
Family Hotel Pigeon Forge

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