Our 4 children, my wife and I recently stayed on a Friday night into Saturday at Wildnerness of the Smokies. We arrived around 7 PM on Friday, swam in the indoor water park until 10 and went back to our room. We reserved the "family suite" that is supposed to sleep 6. It is about the same size of a regular room at the Hampton Inn, but it has 2 queens, a bunkbed, and a sleep sofa all crammed in the little space. It truly is a space that would fit 4 comfortably. The bathroom is quite cramped as well. Next time we will definitely do a larger suite. We knew the room had not been cleaned properly when we lifted up the pillows on the queen bed and found 2 candy wrappers sitting there. Apparently they never changed the sheets between guests.
On arrival back to our room on Friday night we ordered room service. Took about 40 minutes for the food to arrive, which they warned us about so we were fine with it. The food was surprisingly good. The burgers and pizza were really good. Although they forgot to deliver 1 item, they were quick to deliver it once we called them back and told them about it. If you plan on ordering room service, expect a wait.
Around 11 PM, 4 buses full of loud high school kids arrived. After about 30 minutes of loud talking and yelling, I called down to the desk to make a noise complaint. The woman at the front said there was nothing she could do about it and they only had 2 security guards who were both walking the floors. I asked if she had a way to contact them and she said "NO". Sure seems like poor security and noise control. Realizing no one was going to come, I stuck my head out the door and told them to be quiet.
On Saturday, we went to the outdoor water parks and had a good time. The variety of slides, rides, and water attractions is good, although not as good as Dollywood Splash country. With all of the kids there, the wait for rides became pretty outrageous so we took the shuttle across to Salamander Springs. It was nearly empty and was a great oasis for our young kids to play without having to wait an hour for a 30 second ride. The shuttle was prompt and the driver was very kind.
Becasue the park was so crowded, we rented an enclosed cabana "log cabin" for the day. WATS definitely needs to work on their service and amenities model for this new attraction. There is no way to communicate with your waitress from the cabana. There's no phone like you find at the Dollywood cabanas. So if you want to order anything, you have to walk all the way to the front of the park or wait for your waitress to show up. They need to put internal phones in there to fix the issue. They also need to train front desk and service staff answering the phones on how to forward you to the cabana host. No one knew how to do this. Made for a little frustration. The cabana, though it pretty cool if you are willing to shell out the money. It is climiate controlled and has a nice seating area inside with a TV and fridge. Also has a seating fan. Provides a nice area away from the crowds. We made the mistake of leaving some of the food in the cabana. We came back an hour later and ants were everywhere on the food. Yes, our door was closed, but they still found a way in. They also need to put safes in every cabana so we can lock our valuables up. for the price they are charging it should be a no-brainer.
If we were to return, I would reserve a larger room, I would try to come on a weekday and would consider the cabana again if they improve the service model.
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- Also Known As:
- Wilderness At The Smokies Hotel Sevierville