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Reviews (1,382)
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All reviewsfull kitchenlazy riverbedroom condopool attendantwater slideswasher and dryerpool areapigeon forgeindoor waterparkgreat for kidsall agestanger outletsliving areasleeper sofahot tubfamily vacationspring break
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170 - 175 of 1,382 reviews
Reviewed September 15, 2017 via mobile

Clean Rooms, Friendly people, awesome facilities and amenities, can't wait to go back!!! Our 20 month old twins loved the kiddie pool outside and the splash pad and kiddie pool inside, and my dad couldn't stay out of the hot tub, very family friendly place to stay!

Stayed: August 2017, travelled with family
Thank Derek L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheResort, Manager at Resort at Governor's Crossing, responded to this reviewResponded September 18, 2017

Thank you for taking the time to let us know how your stay was here at The Resort. We are glad you enjoyed our clean rooms and the twins had a great time at the waterpark. See you next time!

Assistant General Manager,
Cierra Layman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 12, 2017

Big 3 bedroom and clean.Lots of fun for kids 2 great big pools and a lazy river . Family movies out by the pool at nite.There were 30 of us that stay there and every one enjoyed our stay but a little expensive but we'll worth the money.Also close to the big outlet mall and many things for families close by.

Stayed: September 2017, travelled with family
Review collected in partnership with this hotel
Thank tmbryant32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheResort, General Manager at Resort at Governor's Crossing, responded to this reviewResponded September 13, 2017

Thank you for the great review, we are glad you large group had a great time with us. Pool side cinema is a great addition to The Resort that families are loving! We look forward to seeing you again soon. Heather, General Manager

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Reviewed September 12, 2017

Excellent spacious accommodations (we had 8 people in our condo), comfortable beds, extremely friendly staff, perfect location. We'll definitely stay here again on our next trip to The Great Smoky Mountains!

Stayed: September 2017, travelled with family
Review collected in partnership with this hotel
Thank mattnmel4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheResort, General Manager at Resort at Governor's Crossing, responded to this reviewResponded September 13, 2017

Thank you for the review, glad you found a great place to vacation in The Smoky Mountains. We look forward to having you with us again. Heather, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 12, 2017

This place is incredible. We booked this last minute as we ran from Hurricane Irma. Our 1 bedroom unit was beautiful! And this place is going through some renovation so it's only going to get better. The beds, furniture, and kitchen area are all excellently appointed. The pool area and playground were big hits our with children.

Pros
1. Excellent, clean rooms that are recently and continuously being updated
2. Incredible amenities for kids - water park and playground
3. location and proximity to Pigeon Forge

Cons
1. Staff was nice enough, but not engaging; could be better
2. 1 elevator from the lobby - slow going (this is nit picky)

  • Stayed: September 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank KMGIndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheResort, General Manager at Resort at Governor's Crossing, responded to this reviewResponded September 13, 2017

Thank you for the great review! Glad you found us a GEM! We are glad you found a home away from home and you could enjoy some relaxation in what was probably a stressful time for you. We look forward to seeing you again soon. Heather, General Manager

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Reviewed September 11, 2017

The room was large and very clean. The indoor and outdoor pools were great. Both had plenty of dry towels. My grandson loved both swimming areas. Greg at the check in desk was very helpful and polite. We will stay here again on our next trip to Pigeon Forge.

Stayed: August 2017, travelled with family
Review collected in partnership with this hotel
Thank randallr700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheResort, Manager at Resort at Governor's Crossing, responded to this reviewResponded September 11, 2017

Thank you for the fantastic review! We are thrilled to hear you enjoyed our waterparks and Greg will be delighted to hear he could be of service during your stay. See you soon!

Assistant General Manager,
Cierra Layman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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