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Reviewed April 2, 2018

My husband and stay here every time we visit Big Spring which is at least 6-7 times per year. The first time was July 2017. We love the kitchen with its full size refrigerator and stove. We are both vegan so this works out perfectly for us. The first time we stayed, we marveled at the service and how perfectly clean it was. The complimentary breakfast includes oatmeal and fresh fruit which was delicious. However, I am concerned that already the service is going down hill. This happened the Palace Inn next door. It was great at first and then deteriorated. We stayed over Easter weekend and our room was not cleaned even though we left around 10:15 am. They did not have any bottled water when we arrived; they said it had not yet been delivered. I returned the next day and still no water. The kitchen staff seemed bothered when we arrived to breakfast at around 9am on Sunday and asked if they would make more oatmeal (note breakfast on weekends is served until 10am). When we checked out, I told the desk clerk that our room had not been cleaned and she just apologized and hope we would stay again. This is not a satisfactory response because these rooms are not cheap at $136/night. In summary, these are nice rooms with comfortable beds and large fulls service kitchen, but if the cleanliness and customer service goes down hill like it did in the property next door, we will be on the look out for another place to stay when we visit.

  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Dora C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 11, 2018

The Towneplace Suites in Big Spring is less than one year old. The rooms are very modern with a large HDTV and a full kitchen. The free breakfast was very complete with hot food choices. Very convenient location right off I-20.

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Jack B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 4, 2018

This is the first time I stopped between Dallas and El Paso. The weather and the time I left Dallas were a factor. This is a new hotel from Marriott in an area booming with oil workers. Typical of what you'd expect from Marriott hotels, very clean, quiet and friendly staff. The breakfast was great plus there's a Starbucks right across, within walking distance. Overall, nice stay, nothing to complain about.

Room Tip: Pick high floors
  • Stayed: December 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank cloud-nine4zero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 21, 2017 via mobile

I stayed here for a couple of months this year
Fantastic suite, spacious,well thought out the staff are great .. nice bar & relaxed out door area with fire pits and BBQ
Definitely recommend for anyone who needs a base in Big Spring

Stayed: December 2017, travelled on business
Thank 4startatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 24, 2017

Had just stayed for two weeks at Towneplace suites in San Antonio - an older hotel but still nice. This place is brand new and wow. Much larger rooms and though the layout was about the same, all the new furniture was much better designed. Excellent stay.

  • Stayed: November 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank William J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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