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“Worst Customer Service”

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Hilton College Station & Conference Center
Ranked #11 of 37 Hotels in College Station
Reviewed 26 August 2017

I had to cancel my travel plans due to Hurricane Harvey. I was told there would be no cancelation fee by one front desk staff member, given the circumstances. When they charged my credit card, I called back and was told there was nothing they can do.

Room Tip: Stay somewhere else
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  • Stayed: August 2017, travelled on business
    • Value
    • Service
1  Thank Brenda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay P, General Manager at Hilton College Station & Conference Center, responded to this reviewResponded 28 August 2017

Hi Brenda F
Something's amiss here as we've cancelled hundreds of rooms due to the storm, all without charge. I'm thinking you booked through a third party, thus somewhat tying our hands If that's the case, please call me directly at 979-694-4913. We can help with that and get your credit card refunded.

Jay P
GM

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43 - 49 of 841 reviews

Reviewed 22 August 2017 via mobile

Hotel has been renovated since my last stay years ago. The result is quite nice. You can tell rooms are older and remodeled, but that's just because of size and ceiling heights. Beds were good and room was clean. Breakfast was disappointing. Service was okay, but nothing special. Omelette was not well made. "Chef" was not a chef. Not much selection either.

Convenient location to A&M

Stayed: August 2017, travelled with family
Thank SFA87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay P, General Manager at Hilton College Station & Conference Center, responded to this reviewResponded 24 August 2017

Thanks for the great review SFA87. We appreciate you.

I'm very disappointed to learn you didn't love breakfast. We pride ourselves on having the best breakfast of any restaurant in town and it seems we missed the mark that day. Give us another try - on me next time.

Hope to see you soon.

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Reviewed 21 August 2017

everything was perfect, the service, housekeeping-everything. The Hilton is consistent in their excellent accommodations and customer service. Breakfast buffet is delicious as well. Luxury hotel. There are only 2 hotels in College Station that are 3.5 stars and The Hilton is 1 of them.

Room Tip: They have jacuzzi suites and cabannas
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  • Stayed: April 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank dwestmoreland2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay P, General Manager at Hilton College Station & Conference Center, responded to this reviewResponded 24 August 2017

You're very kind dwestmoreland2017! We're happy to ready about your experience and we'll let our team know what you had to say.

We'll work hard to be your 1st choice every time you're in town.

Jay P
GM

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Reviewed 21 August 2017

Hotel lobby was going through renovations but it did not take away from the comfort of the stay. The room was comfortable and the staff was AWESOME. If I had anything negative to say it was only that wood frame around the AC unit was damaged and was therefore an eyesore. Other than that, we totally enjoyed relaxing there as we dropped off our son to begin his college career.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay P, General Manager at Hilton College Station & Conference Center, responded to this reviewResponded 24 August 2017

You made my day David T! We love what we do and it's a great feeling to read our guests had a great stay.

Wish you could see the lobby and the grab & go cafe now. It is beautiful. And those boxes around the AC units go away very soon as renovation on guest rooms begins in 4 days. You'll love the changes.

Hurry back.

Jay P
GM

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Reviewed 16 August 2017

Clean, good service, parking can be difficult with poor lighting in the parking lots. Hotel is in process of upgrades however service was minimally impacted. Breakfast was buffet but the service staff was very attentive and friendly

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank 64barryd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay P, General Manager at Hilton College Station & Conference Center, responded to this reviewResponded 21 August 2017

Thanks 64barryd for staying with us. I'll ask the contractor who maintains our parking lot lights about brightening it up in back. Thanks for letting us know.

Hurry back

Jay P
GM

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Reviewed 14 August 2017

We were invited to a wedding and reception to be held at the Hilton. The wedding was in a smaller conference room (used to be a bar that I remember going to 25 years ago) and there were about 500 or so in attendance. The room was beautifully decorated, there was champagne for all and everything was just what you would hope for....except that it was hot. This is August in Texas and the room was rapidly heating up to over 80 degrees. Everyone was fanning themselves trying to stay cool and make it through the 30 minute ceremony. After it was over, we all headed out to the large conference room (20,000 square feet or so) for the party. Walking in, the room was already lukewarm and getting warmer by the minute. The food was good, the drinks were flowing and the band was awesome. We would have stayed all night partying except that everyone there was dripping sweat and we couldn't take the heat any more. They finally brought in a couple of those floor drying fans to help circulate some air, but that was more of a joke than anything else. I don't have a clue how much this wedding cost, but it wouldn't surprise me if it was way north of $50,000. To spend that much money on your daughter's one (hopefully) special day and to not have working air conditioning is beyond unacceptable. What is even worse is that a friend we stayed with warned us ahead of time that this same issue happened just a few weeks before for a different party which means that the hotel knew way before that there was a problem with the A/C. I don't have a clue what the individual bedrooms are like, but based on how bad things were for a big event like this, I wouldn't stay here.

  • Stayed: August 2017, travelled with friends
    • Value
    • Location
    • Service
1  Thank KarPat K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay P, General Manager at Hilton College Station & Conference Center, responded to this reviewResponded 16 August 2017

I'm sorry to read your review and to learn you didn't enjoy yourself. Although all of our AC units were fully functional, the hottest day of the year made it difficult to keep the room as comfortable as desired.

Fortunately our Bride and her family were delighted with the ceremony and reception and we look forward to continuing our relationship for many years,

Jay P
GM

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Reviewed 11 August 2017 via mobile

When I was in school here in the 80's, this was THE hotel in town. Back this weekend for one of my kid's graduation, and not impressed at all with the Hilton!
Outdated is the first word that comes to mind. We stayed in the "cabanas". Which really felt like it was added just to have more rooms and not really a part of the hotel. We had two rooms, one with a balcony and one without. The balcony room had high humidity, and a loud a/c unit. When we came back one night, the room had a musty/ mildew smell. Called the front desk and they offered to move
us to another room. But we opted for room deodorant. The coffee maker in the second room did not work.
The front of the hotel was being renovated so the lobby was a mess and had a temporary desk. Housekeeping did not touch one of the rooms.
Overall, this is not a place that I will recommend.

Stayed: August 2017, travelled with family
Thank theorigmilkman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jay P, General Manager at Hilton College Station & Conference Center, responded to this reviewResponded 15 August 2017

Don't give up on us theorigmilkman. We start the rooms renovation in 16 days. You'll love the new look.

The lobby opened on Friday - seems you may have checked out before then and didn't get the benefit. Come on back when next in town and see if we can't change your mind

Jay P
GM

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Additional Information about Hilton College Station & Conference Center

Address: 801 University Dr E, College Station, TX 77840-2116
Phone Number:
Region: United States > Texas > College Station
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in College Station
Price Range: $137 - $468 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton College Station & Conference Center 3.5*
Number of rooms: 303
Official Description (provided by the hotel):
Situated at the intersection of University Drive and Tarrow Boulevard in College Station, Texas, the Hilton College Station & Conference Center gives guests easy access to Texas A&M University, Brazos Valley and Bryan, TX. Use our local shuttle to get to those and popular nearby attractions. Enjoy the convenience of our on-site restaurant, bar, and room service. Our ample meeting space, skilled event staff, and A/V equipment make our hotel ideal for conferences, receptions, trainings, and weddings. ... more   less 
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Also Known As:
Hilton College Station And Conference Center
Hilton College Station Hotel College Station
College Station Hilton

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