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4 - 9 of 78 reviews
Reviewed October 18, 2017

I do not believe this was ever a Holiday Inn Express. Maybe it will be but it is a shabby motel now. the staff is great worthy of an Express but the hotel is a dump. I cant believe they are charging a full rate for stays. the rooms are dirty. I dropped something on the floor and beneath the beds it is horrible. I tried to turn on the heater in the room and it was so dirty it set-off the fire alarm. The shower curtain doesn't cover the entire shower. The towels are great though. there are no outlets at the desk. Breakfast was poor. three pieces of dried bread in the rack, bananas were badly bruised and warm, no skim milk, sausage and the eggs were dry, warm and must have been put out a lot earlier. this property is at best the same as a Motel 6 definitely not a Holiday Inn Express. The staff is very polite and at least left a good impression

Room Tip: at another location
  • Stayed: October 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank departingcontestant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 3, 2017

We had king room suite and renovation was still taking place. The quality of the renovation is very poor. The best thing was the new mattresses are very comfortable. After first night no one made up the room and we were told they are having a problem with housekeeping. Breakfast area was makeshift and it was not being maintained while were eating on the first morning. We did not come back on second day. As this was the antique fair week we paid way too much for what we got.

Room Tip: Get room on back side if possible. Highway noise and morning sun on east side.
  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank kcg5252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 11, 2017

We were stranded due to an unfortunate collision with a deer on Highway 71 close to Columbus. We were quite shaken from our experience and were thankful when the local police gave us a ride to the Holiday Inn Express & Suites hotel in Columbus, TX. The hotel is going through renovation so things were a little in disarray, however the wonderful people who work at the hotel made up for all of it. The front desk people were friendly. The one person we want to particularly give a shout out for is Nan - the breakfast lady. During breakfast, she was friendly, hard working, and extremely attentive. Later on Nan came to our rescue when she learned that we were stranded and were looking for a ride to get to a car rental place 45 miles away. Thank you Nan for your kindness! You saved us in our time of need. There are very few people would do things like this for total strangers!

  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank AliceAustin2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 4, 2017 via mobile

Stayed here for 3 days while visiting the area. Close to several good area restaurants, attractions and major highways. Easy access to get around. The staff was great. Good parking area. Nice breakfast area.

Stayed: July 2017, travelled as a couple
Thank Joel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 23, 2017

Would have been nice to know renovations were taking place. We checked in around 2:30 in second floor room. Loud hamamering and sawing and pounding just above us on third floor. Elevators out of order. Room has been partially renovated. Smelled like pain. Half-assed job so far on the renovations. Black wires clamped to the wall from the door to the TV. Elevator out of service.

Good location right on I10. Comfortable bed. Might be better when renovations are done, but don't stay here till they are finished.

  • Stayed: June 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Kathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Columbus, responded to this reviewResponded July 7, 2017

Hello Kathy W!

Thank you for choosing to stay with us and taking the time to write us a review. It's good to know that our location worked well for your itinerary in the area and you find our beds comfortable. I'm very sorry to learn though that the current renovations marred your stay. It is always our goal to not only meet your expectations but exceed them. Please know that we take every guest comment seriously and value your opinion. I have shared this to our hotel management so that it can be taken into consideration during the process. We hope for the opportunity to share the results of this work firsthand with you in the future.

Warmest Regards,

Gian M
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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