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11 - 16 of 30 reviews
Reviewed January 8, 2018 via mobile

For two months my stay has been excellent.the entire staff have been so good to me.I would recommend it to everyone.very nice and clean place. Room are clean and the area is nice with many restaurants and stores

Stayed: November 2017, travelled solo
Thank Richie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Dallas - Greenville Ave., responded to this reviewResponded January 9, 2018

Richie, thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to read you were totally satisfied with everything we offer and that you loved the service offered by our staff. Your compliments have been shared with the entire team for exceeding your expectations. Thanks for your recommendation, and we look forward to being the hotel of your choice every time you are in the area.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 6, 2018 via mobile

Excellent staff that helped me out alot. I recommend this hotel to anyone in the Area. There is a very nice relaxing energy there. Shorterm stay or long term. Clean rooms and the service is outstanding.

Stayed: January 2018, travelled on business
Thank Voyage748133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Dallas - Greenville Ave., responded to this reviewResponded January 7, 2018

Thank you for the excellent review of Extended Stay America. We are thrilled to read you loved your well-appointed room and our exceptional service. We appreciate you recommending us and look forward to welcoming you back soon.

Sincerely,
Hotel Management

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Reviewed December 13, 2017 via mobile

Val, Michelle, Mamaduo have very great customer service people. They are very alert, nice, and just awesome. Love them. I will definitely come back. Breakfeast is out and on time. Nice costomer service great conversations make you feel like your at home not just in an hotel had all dishes towels laundry soap everything I needed.

Stayed: November 2017, travelled with family
Thank Phantazia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Dallas - Greenville Ave., responded to this reviewResponded December 14, 2017

Phantazia, thanks for being our guest. We are thrilled to know you had an enjoyable stay with us and that you were impressed with the service offered by our staff. Your compliments have been shared with all the entire team members, especially with Val, Michelle, and Mamaduo for exceeding your expectations. It's our goal to provide an excellent customer service, and we would love to host you again you on your next visit.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 1, 2017

We booked this hotel for a weekend stay. One of the attractions was the large refrigerator and kitchen. Here's the problem. Our room had absolutely no kitchen equipment. There were no dishes, glasses, flatware, pots, pans, or utensils in the room. The room was poorly maintained. We put an empty roll-aboard suitcase in the closet shelf. Within seconds the shelf collapsed.

I have my doubts about renting any ESA hotel room. This hotel is, of course, on the do not call list.

  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Jim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Dallas - Greenville Ave., responded to this reviewResponded November 2, 2017

Jim, we are extremely sorry you encountered some difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Be assured your concerns have been shared with the responsible teams to take necessary steps immediately. Also, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Please consider coming back so we can make your next trip pleasant in every respect.

Sincerely,
Hotel Management

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Reviewed October 18, 2017

Had a confirmed king size bed but none were available at check-in and still charge me the king size bed rate for the whole weekend. Most of the rooms smell of smoke. No breakfast only coffee. Given a room with no TV or phone so had to request a different room.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank 412huyv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Dallas - Greenville Ave., responded to this reviewResponded October 19, 2017

We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area.

Sincerely,
Hotel Management

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