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Reviewed 4 weeks ago

Location is not too bad but price and amenities not great. valet parking was not great.called for car and not there when we came down. Had to change rooms because of water in bathroom. bed not comfortable

  • Stayed: October 2018, travelled with family
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Review collected in partnership with Omni Hotels & Resorts
Thank Maps314529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

We had several problems starting with an incorrect reservation that included being locked out of our room for the last day, explaining the correct dates three times during the week to various front desk personnel who claimed to have fixed it each time, and housekeeping ignoring the do not disturb sign. We also had a leaking bathroom faucet, broken phone, burned out bulbs, and non-operating elevators. The bathroom had no towel bars or exhaust fan. The bathroom door swung inwards, which made the space too tight. Plus the temp in the hallway and elevator lobby on our floor was frigid. The temperature had to be in the 50s. On the positive side, the bed was wonderful.

  • Stayed: October 2018, travelled on business
    • Value
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Review collected in partnership with Omni Hotels & Resorts
Thank BusTrav83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 9, 2018

Overall nice hotel. Rooms a little dark at night - could use better lighting. Loved the coffee delivered to the room in the morning. Food average. Location a bit far from the city, restaurants, and attractions.

  • Stayed: October 2018, travelled with family
    • Value
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Review collected in partnership with Omni Hotels & Resorts
Thank patmar123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 8, 2018

everything terrific from start to finish can not say enough great things about the Dallas ParkWest hotel a great undiscovered gem not to be missed if you are in the area. and the running trail was a great surprise.

  • Stayed: October 2018, travelled on business
    • Value
    • Location
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Review collected in partnership with Omni Hotels & Resorts
Thank 908kentonm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 7, 2018

We spent our last weeks vacation (6 nights) at the Omni Park West Hotel Dallas. 2 years ago we stayed at San Antonio Omni and loved the hotel chain.
This time round we were upgraded to a suite on the top floor. We were so thankful for the room upgrade but unfortunately it was very noisy due to the electrical service and lift machine room the other side of the wall.
We can't really complain on the above because the room itself was amazing and the upgrade was free.
Unfortunately the hotel seems to base its efforts over functions more than its guests. House keeping isn't the best and you need to keep on to them etc.
There is no such thing as pool side service, a major disappointment. You have to go into the restaurant area soaking wet to order drinks and food and that was a bit challenging in itself. No one seemed to take control and I found myself asking there kitchen staff directly.
The Pool is lovely but again major maintenance is needed. The external pool area needs a re-paint including the pool sides. There was also scum on the sides of the pool and wasn't cleaned in the whole time we were there.
Acorns and leaves were all over the steps leading back into the hotel. Such a shame when the iconic hotel is the Omni Dallas. I can see this hotel falling backwards unless the maintenance and staff step up.

Room Tip: Away from the lift motor room. Great views of the city but major busy highways surround the property.
  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
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Thank scottty_richardson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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