Where to begin? Clearly this hotel needed a facelift, but what happened to the professional and polite staff? All gone. The front desk leaves so much to be desired, including one girl who used two different names - depending on what phone she was answering?? Very dimissive in their attitudes. Got to my room and tried to order room service. After no one answered the phone in dining (15 minutes of trying), I called the front desk. I explained to the man who answered that I was not able to reach anyone. He didn't ask me to hold, and didn't even put me on hold. He just put the phone down. I then listened to him talk to his co-worker about his previous weekend for about 5 minutes. He then picked up the ohone and apologized for putting me on hold. He said he was having to help a customer with a key issue. Great. Now you are lying to me. Finally received my dinner 50 minutes later (they said it would be no more than 30), and it was cold. No chance of me calling the clown at the front desk again. I stayed there 3 nights. It did not get any better.
By the way - you now have to pay $10/night for the parking. Nope - not valet. No valet available. You actually HAVE to pay to park there - no free parking anywhere. It is the same uncovered -poorly lit and around the corner parking they had before, but now you have the opportunity to wrestle with a parking gate meter everytime you want to come and go - and pay for it, as well. Rip off. I would gladly pay $10.00 or more a night for valet, but this is ridiculous. When I told the front desk that I really wasn't happy with it, and that I would pay more for valet....she laughed and said "Really?? Wow. That's funny" . Apparently she has a strange sense of humor.
If it weren't for the fact that my company books my reservations, I would avoid this hotel at all costs. Every hotel has about the same beds...food....whatever. If you can't get the service right, forget it.
- Hope To Never Stay There Again
- Official Description (provided by the hotel):
- Newly refreshed after an extensive $17 million renovation, The Sheraton Dallas Hotel by the Galleria offers a contemporary space with upgraded amenities and a welcoming design. Located three blocks away from the Galleria Mall, our hotel is surrounded by more than 200 Fortune 500 companies in the heart of the North Dallas business corridor.Warm and comfortable, our guest rooms will make business and leisure travelers feel right at home. Great standard amenities such as High Speed Internet Access, a working desk, and an ergonomic chair will keep you connected to what’s important.After a busy day, you can relieve your stresses with a little exercise or relaxation in the state-of-the-art fitness center and outdoor pool. Or if you’d prefer to explore the city, we offer complimentary transportation to and from nearby locations—including the Galleria Mall, where you’ll find Macy’s, Saks Fifth Avenue, Nordstrom’s, and over 400 specialty shops and boutiques, as well as an indoor skating rink. ... more less
- Reservation Options:
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- Also Known As:
- Dallas Sheraton