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Crowne Plaza Hotel Dallas Downtown
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Reviews (1,411)
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Reviewed 28 March 2012

After arriving at 7:00am for a conference, we discovered that we had reservations at a hotel 10 miles away. Joseph B. eagerly assisted us in locating an available room onsite. He truly made our stay and experience wonderful!

Thanks Joseph B! :-)

Crystal Leon

  • Stayed: March 2012, travelled on business
    • Value
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Thank Crystal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded 14 January 2015

Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2012

Joseph B was willing to help us out and very accommodating! We will definitely stay here again because of the customer service we received.

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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1  Thank Heidi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded 14 January 2015

Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2012

I had no problems with this hotel. My friends and I enjoyed a night out in downtown and will be staying at this hotel in the future. The guy at the front desk was more than willing to help us out with everything!

  • Stayed: March 2012, travelled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Thank Shelley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded 14 January 2015

Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2012

I stayed at this hotel last week. For the price it was horrible. The room was small and it was kinda dirty. The bathroom was like a closet and the tub wasn't very clean. It had a odor to it. Like an old hotel. I was charged $12.00 a day for parking and it was ridiculous. It was a bad choice we made. Ruined the 1st day of me and my daughters get a way.

Stayed: March 2012
Thank Antisha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDallasDowntown, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded 22 March 2012

Dear Antihsa J,

I would like to thank you for your comments and details regarding your recent stay at the Crowne Dallas Downtown. Your comments are taken very seriously and they allow our to hotel to improve our services. I apologize for the things you encountered, I can assure you our standards and services are higher than represented during recent stay. We look forward to having you again in the future, please feel free to contact me directly regarding future reservations.

Sincerely,

Manny Valadez
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2012

Stayed there while attending a convention. It is a just a few blocks from the convention and its an easy walk. They offer a free shuttle service that will take you there or any place in the down town area.
The staff there is great. Any thing you ask they are happy to get it done for you. The rooms are fine just on the older side.
There is a restaurant there, food okay.

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Fun2bblonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this reviewResponded 14 January 2015

Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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