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“A good place to stay”

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Crowne Plaza Hotel Dallas Downtown
Ranked #128 of 203 Hotels in Dallas
Atlanta
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A good place to stay”
Reviewed 30 March 2012

I stayed here as a chaperone with a small group of high school students who were in Dallas for a conference. The front desk (especially Joseph B. who helped us organize a complicated trip) was patient and helpful and not at all irritated with our (well-behaved) teens. Every time I asked for advice I was helped politely.

The staff had good knowledge the surrounding restaurants. There is a great breakfast spot near the infamous grassy knoll (Cindi's, I think). We also enjoyed a sushi place near the aquarium. For better or worse, we ate at Chipotle a lot. The best restaurant by far was Sushi Ya, an independent restaurant within walking distance of the hotel- it was amazing. The West End is sketchy (but still has many great restaurants) and towards Main it has a more uptown feel.

The room is clean and decent. The dressers could use some updating but overall, it was totally fine (but not posh.) I had a great view and enjoyed sitting by the pool. On the weekends, the hotel bar/nightclub is very popular.

I would stay here again.

Room Tip: Ask for a poolside view so you can also see the beautiful bridge.
See more room tips
  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank teachKTW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 14 January 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,228 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (226)
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English first
Baton Rouge, Louisiana
1 review
Reviewed 28 March 2012

After arriving at 7:00am for a conference, we discovered that we had reservations at a hotel 10 miles away. Joseph B. eagerly assisted us in locating an available room onsite. He truly made our stay and experience wonderful!

Thanks Joseph B! :-)

Crystal Leon

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crystal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 14 January 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 March 2012

Joseph B was willing to help us out and very accommodating! We will definitely stay here again because of the customer service we received.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heidi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 14 January 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, Texas
1 review
Reviewed 24 March 2012

I had no problems with this hotel. My friends and I enjoyed a night out in downtown and will be staying at this hotel in the future. The guy at the front desk was more than willing to help us out with everything!

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shelley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 14 January 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 19 March 2012 via mobile

I stayed at this hotel last week. For the price it was horrible. The room was small and it was kinda dirty. The bathroom was like a closet and the tub wasn't very clean. It had a odor to it. Like an old hotel. I was charged $12.00 a day for parking and it was ridiculous. It was a bad choice we made. Ruined the 1st day of me and my daughters get a way.

Stayed March 2012
Helpful?
Thank Antisha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneDallasDowntown, Front Office Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 22 March 2012
Dear Antihsa J,

I would like to thank you for your comments and details regarding your recent stay at the Crowne Dallas Downtown. Your comments are taken very seriously and they allow our to hotel to improve our services. I apologize for the things you encountered, I can assure you our standards and services are higher than represented during recent stay. We look forward to having you again in the future, please feel free to contact me directly regarding future reservations.

Sincerely,

Manny Valadez
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Dallas hotels

Warrington, Pennsylvania
Level Contributor
99 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 8 March 2012

Stayed there while attending a convention. It is a just a few blocks from the convention and its an easy walk. They offer a free shuttle service that will take you there or any place in the down town area.
The staff there is great. Any thing you ask they are happy to get it done for you. The rooms are fine just on the older side.
There is a restaurant there, food okay.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fun2bblonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 14 January 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saginaw, Michigan, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 March 2012

The Crowne Plaza is an attractive hotel in a great location. It was within walking distance of many attractions in Dallas such as the aquarium and art museum, as well as many great restaurants. The service we received more than exceeded my expectations. As a hotel guest, you receive 20% off your meal at the restaurant off the lobby, and the food was delicious. The shuttle was more than willing to pick us up if we didn't want to walk back to the hotel at night, but what made my stay especially memorable was Joseph B. at the front desk. He was extremely accommodating and gave us suggestions as to what three 20-somethings could do in Dallas. He made my stay at the Crowne Plaza enjoyable and I would be back just because of him. The only complaints I have about the hotel are that the beds in our room were full, not queen, so there was a space issue with that. And the nightclub that they have on Thursday nights is way overpriced. Overall, my stay at this hotel was wonderful. If I ever go back to Dallas I would stay here again.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MeganN_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 14 January 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Dallas Downtown

Property: Crowne Plaza Hotel Dallas Downtown
Address: 1015 Elm St, Dallas, TX 75202-3126
Phone Number:
Region: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #128 of 203 Hotels in Dallas
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Official Description (provided by the hotel):
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 
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Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

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