We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Our stay was great!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Crowne Plaza Hotel Dallas Downtown
Ranked #127 of 204 Hotels in Dallas
Breaux Bridge, Louisiana, United States
1 review
“Our stay was great!”
Reviewed 11 May 2012

Awesome hotel and awesome Service. Joseph B. was very helpful in suggesting a place to eat and we were very pleased!!!

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lauren D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 13 January 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,282 reviews from our community

Traveller rating
    423
    306
    280
    139
    134
See reviews for
185
255
114
470
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (237)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
UK
Level 5 Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 10 May 2012

You couldn't get a better level of service from a much more expensive destination than this central Dallas hotel. I really could not fault any detail of the service at all. Also the quality of the food, beverage and regular services was very high indeed. On that basis alone, this is a 5 rating.

However, the location and the impression one gets checking in to a tired lobby, with dubious styling and outdated decor, is frankly underwhelming. The decor throughout is dated and well overdue a refit, and while it is not dirty, there are threadbare carpets, outmoded styling and a curious layout that just isn't near enough what other brands are offering. This seems unique to this Crowne Plaza, however.

So while there's nothing wrong with the hotel it just doesn't look much good, and impressions do count in business.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank desmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 27 June 2012
Dear desmeister,

Thank you so much for your review of our hotel. I am pleased that you enjoyed your meals at our restaurant and the hotel staff services during your stay with us. We are sorry you were not 100% satisfied with the the hotel decor. I truly value your comments as this gives us the opportunity of improving what we can offer. We will address these points and I hope when you return you will see the improvements made.

Thank you again. Hope to see you soon.

Sincerely,

Zelyn N.
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 4 Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 May 2012

You will be unpleasantly surprised if you are expecting "typical" Crowne Plaza but it isn't bad by comparison to most other hotel brands--It is just a bit dated. It is very close (a couple of blocks) to the convention center which is VERY nice. I would stay again.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dustan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 13 January 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 May 2012

Chelsia and Sal are true assets for your company. Their level of customer service goes above and beyond every time. Thank you to the entire staff for their professionalism and assistance throughout the weekend.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hugh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 13 January 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas, United States
1 review
Reviewed 2 May 2012

The hotel was very clean. I found all of the personnel to be very courteous and polite. The front desk person Joseph and the concierge Walter in particular are to be commended. They are assets to your establishment. Now if we can get the city to be more strict and if it were possible to move some of the panhandling and undesirables, the whole area would be more attractive.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 13 January 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cypress, California
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 April 2012 via mobile

I stayed 3 nights for business, and experience was very good. Th staff at the front desk was exceptional and professional. The room I was given was spotless. I am very impressed with this hotel. I'll be back again!!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SZR32276
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 13 January 2015
Dear Valued Guest,

We, at the Crowne Plaza Dallas Downtown, appreciate your comments, suggestions, and the fact that you stayed with us. We are currently going back through and touching any reviews that we did not respond to, just to let you, our valued guest know, that we do look at them and appreciate them. We also want all of our guests past, present, and future know that we will address any concerns brought forth, as we attempt to improve our property in every way possible. Thank you all again for your patronage and taking the time to review us here on tripadvisor.

Sincerely,

Brian Angerer
Front Office Manager
Crowne Plaza Dallas Downtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
120 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 27 April 2012

That pretty much sums it up. Blah. I stayed here for two nights on a work trip, and while my room was quiet and pretty clean, and I can really say about this property is blah. I was in an unrenovated room, which was a little worn around the edges and tired. It wasn't hideous, it was just blah. The room was rather small and the windows didn't let much light in. The lobby had this weird feel of trying to be trendy on the cheap. I dunno, I feel like only a gut renovation could redeem the place. Maybe I'm too critical, but the little things that are covered at the majority of Hiltons, Marriotts, and Sheratons I stay at are just a notch below here. Cheapo styrofoam coffee cups in the room? Yup. Random bath products each day of the stay? Yup. A closet without closet doors? Yup. This seemed like a good enough Holiday Inn, but not much more. Staff was fine, not insanely outgoing, but not unfriendly. I think this may be a problem with Crowne Plaza in general, that they don't have consistent standards and that these aren't on part with other upper middle chains. Who knows. Anyhow, when I'm back in Dallas, I have no desire to return to the CP.

Room Tip: Stay at another hotel?
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seawall77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Dallas Downtown, responded to this review, 11 June 2012
Dear seawall77,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you found our hotel accommodations less than satisfactory. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,
Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Dallas hotels
Downtown Dallas
Hotel Indigo Dallas Downtown
The Fairmont Dallas
#18 of 204 in Dallas
1,986 reviews
Downtown Dallas
Hyatt Regency Dallas
Hyatt Regency Dallas
#22 of 204 in Dallas
3,936 reviews
Show Prices
Show Prices
Show Prices
Downtown Dallas
Hilton Garden Inn Downtown Dallas
Downtown Dallas
Sheraton Dallas Hotel
Sheraton Dallas Hotel
#40 of 204 in Dallas
2,715 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Hotel Dallas Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel Dallas Downtown

Property: Crowne Plaza Hotel Dallas Downtown
Address: 1015 Elm St, Dallas, TX 75202-3126
Phone Number:
Region: United States > Texas > Dallas > Downtown Dallas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #127 of 204 Hotels in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Dallas Downtown 3.5*
Number of rooms: 293
Official Description (provided by the hotel):
Ideally situated in the heart of downtown, the Crowne Plaza® Hotel Dallas - Downtown provides travelers a home base with a short walk to the Dallas Convention Center and just six miles from Love Field Airport. Contemporary decor, elegant furnishings and signature Crowne Plaza® amenities provide a haven for business and leisure guests alike.Corporate and professional travelers enjoy easy access to the West End, Bank of America Plaza, Uptown McKinney Avenue, Renaissance Tower and Earl Cabell Federal Building. 30,000 sq. ft. of meeting space for up to 600, and perks such as a Crowne Meetings Director, a two-hour RFP response and a Daily Meeting Debrief. Our facility is certainly "The Place to Meet" among hotels in downtown Dallas, Texas and a great place to host a wedding, banquet or reception.Leisure guests also appreciate our hotel's convenient downtown locale. Dallas attractions, such as the West End district, American Airlines Center and the House of Blues, are less than a mile away, so you can easily walk to some of the major Dallas destinations.The Crowne Plaza® hotel Dallas - Downtown meets the needs of our guests with quality amenities, including 24-hour Fitness and Business Centers, an outdoor pool and our THRIVE Restaurant & Nightclub. Take advantage of the complimentary shuttle and sleep well with Crowne Plaza Sleep Advantage® amenities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Travelocity.ca, TripOnline SA, Cancelon, HotelQuickly and getaroom.com so you can book your Crowne Plaza Hotel Dallas Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dallas West End Hotel
West End Hotel Dallas
West End Dallas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing