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“Great Family Friendly Hotel” 4 of 5 bubbles
Review of Embassy Suites by Hilton Dallas Love Field

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Embassy Suites by Hilton Dallas Love Field
Ranked #35 of 197 Hotels in Dallas
GreenLeadersBronze level
New York City, New York
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Family Friendly Hotel”
4 of 5 bubbles Reviewed 1 March 2012

This was our first stay at an Embassy Suites and we really enjoyed it. The hotel is really nice and very well kept. We stayed here with our 2 young children (5 yrs and 20 months) who loved the water fountain in the lounge area and the view of the planes taking off from our window. We had a suite on the 8th floor which very spacious and away from all the noise as weekend we stayed here there was a cheer leading competition in Dallas, so the hotel was full of cheerleaders and it got a bit noisy at times.

The hotel staff were very friendly and the breakfast was very good too. We had dinner in the restaurant the first night and the pizza was pretty good. The hotel is also in a great location with easy access to the major highways and plenty of stores and restaurants near by. The kids loved the pool and my daughter didn't want to leave. We would defiantly recommend this hotel.

Room Tip: 8th floor is quiet and our kids enjoyed the view of the planes taking off.
See more room tips
  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Masdks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWalzl, General Manager at Embassy Suites by Hilton Dallas Love Field, responded to this review, 2 March 2012
Dear Masdks,

Thank you for your review of your recent experience! It is great to hear about our guests experiences. Our entire team strives to provide an A+ experience that is comfortable and relaxing. I am pleased to hear that your daughter loved the night away from home. Our team and I look forward to seeing you for any future trips to the Dallas area!

Mike
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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778 reviews from our community

Traveller rating
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    116
    55
    28
See reviews for
226
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Monument, Colorado
Level Contributor
158 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 bubbles Reviewed 21 February 2012

The overall appearance of the hotel is very nice on the inside. The rooms are well kept but the beds are really bad. When I sat on the edge of my bed, you could feel the springs coming thru the side.

The evening happy hour is very basic, just drinks and chips (can get better at a Homewood Suite) but the breakfast was very good in the AM.

Location was ok, a short drive to Dallas-Love field. Downtown was about 20 minutes or so without taking the toll road.

Would I go back? Most likely no based on the beds.

Room Tip: None to note
See more room tips
  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Marine-0311-Grunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWalzl, General Manager at Embassy Suites by Hilton Dallas Love Field, responded to this review, 23 February 2012
Dear Tom G.

I really appreciate your taking the time to share your experience of your recent stay. We want our guests to have the best stay possible where everything is like new, in-place, of the highest quality, and in perfect working order. I am sorry if that was not the case during your stay. I will reach out to you offline to get more details so that we can follow-up on your concerns so that others are not disappointed as you were.

Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.

Mike
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 15 February 2012

I always stay at the Embassy Suites Market Center but couldn't get an extra room so we stayed the first night here and then went to the other Embassy Suites for the next 2 nights. Wish we could have stayed here all 3 nights. This hotel was far superior to the other. The staff was very friendy, the rooms were nicer and the restaurant was so much better. If there was a shuttle to the Dallas Market Center I would stay here from now on. I highly reccommend this hotel.

  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank OKC5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWalzl, General Manager at Embassy Suites by Hilton Dallas Love Field, responded to this review, 17 February 2012
Dear OKC5,

Thank you for the great comments about your recent experience. Embassy Suites hotels strive to take care of our guests and provide you with an experience that is "more" than you get from other hotels. I'm pleased to hear that we have succeeded. Our entire team and I look forward to welcoming you back for any return trips to the Dallas area.

Mike
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 12 February 2012

Jessica, at the front desk made us feel so welcome, she was a pleasant person who made our stay as wonderful as possible! Very friendly staff. Love this hotel! We live in san marcos tx and our embassy suites is really nice and the staff are nice too but this one in dallas love field went above and beyond the professional kindness that could be provided.

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank texanrebel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWalzl, General Manager at Embassy Suites by Hilton Dallas Love Field, responded to this review, 13 February 2012
Dear texanrebel,

Thank you for the great review. I will be sure to pass along your comments to Jessica and the rest of our front office team. We strive to provide top notch customer service to each and every guest. I am pleased to hear that we achieved our goal! I look forward to welcoming you back to our hotel for your future trips to the Dallas area.

Mike
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Prairie, Texas
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 8 February 2012

This Embassy Suites is quite possible the best deal in Dallas! We stayed here just to get away for the weekend and were completely blown away! The price ($99 + tax) per night for the room and the complimentary happy hour (drinks and snacks) and the complimentary cooked to order breakfast was AWESOME!

Room Tip: Rooms on the back side of the hotel have a great view of Love Field and Bachman Lake
See more room tips
  • Stayed March 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank smtietge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWalzl, General Manager at Embassy Suites by Hilton Dallas Love Field, responded to this review, 10 February 2012
Dear smtietge,

Thank you for taking a minute to let us know about your experience at our hotel! I am pleased that you had a great time for your weekend get-away. Our breakfast and Manager's Reception really do help make for a relaxing stay with almost everything you need included. If there is anything we don't have our team would be happy to assist to help make sure you get it.

We look forward to seeing you again for your next weekend stay-cation.

All the best,
Mike
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 4 February 2012

I was really blown away by this embassy suites. My expectations were greatly exceeded. I've always loved this hotel chain since I was a kid, just looking down into the atrium and riding the elevator with the windows was fun.....still is I guess! We were a very large group (200+) and I didn't think the staff would provided any sort of individual attention but they did, and they did it with a smile. The breakfast and dinner people were always friendly and the front staff was always helpful. The rooms were clean, a little dated but clean. Paper was delivered every morning. Breakfast is always great here and the managers happy hour or whatever it was called was an added touch BUT there was only one bartender working for all of us and he looked like he hated his life both nights. I understand why...but then again they maybe need to be prepared to have more staff. It is very close to downtown and Love Field and would fit those visiting the medical district very well.

  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank annageez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWalzl, General Manager at Embassy Suites by Hilton Dallas Love Field, responded to this review, 7 February 2012
Dear annag5577,

Thank you for taking a moment to let us know about your recent experience at our hotel. We love getting feedback from our guests as it assists us in improving our operations and services. I am pleased to hear that your group had a fun and productive stay with us. I will make sure we follow up with our staffing for the managers reception to ensure that our team is not overwhelmed when we have large groups in house. I look forward to having you as our guest again for your next trip to the Dallas area!

Mike
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level Contributor
81 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 12 January 2012

Good location, great staff, consistent superior quality. Friendly staff with little turn over noticed over many visits. Always get a great free breakfast with a wonderful omelet chef. Bartender at the manager’s reception always remembers you even if it has been several months since your last stay.

  • Stayed February 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JimCon2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThysJones, General Manager at Embassy Suites by Hilton Dallas Love Field, responded to this review, 11 April 2014
Thank you for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Dallas Love Field

Property: Embassy Suites by Hilton Dallas Love Field
Address: 3880 West Northwest Highway, Dallas, TX 75220
Phone Number:
Region: United States > Texas > Dallas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Green Hotel in Dallas
#17 Family Hotel in Dallas
#20 Romantic Hotel in Dallas
#38 Business Hotel in Dallas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites by Hilton Dallas Love Field 3*
Number of rooms: 248
Official Description (provided by the hotel):
Centrally located in Dallas, the Embassy Suites Hotel is convenient to the downtown business district, as well as a host of area attractions. Complimentary onsite parking, complimentary shuttle to/from Dallas Love Field Airport, North Park Shopping Center, SMU and local businesses within 5 mile radius - Based on availability. Our guest rooms are two-room suites which include complimetary cooked-to-order breakfast and evening cocktails in the garden atrium. The hotel also features an indoor swimming pool, sauna, steam room, whirlpool, fitness center and outdoor jogging trail. So, whether here for business or pleasure, the Embassy Suites will make each stay one to remember. ... more   less 
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Also Known As:
Embassy Suites Hotel Dallas
Embassy Suites Dallas
Dallas Embassy Suites

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