Most HIE's offer a good experience and a comfortable, clean room. This location in Elgin is the exception and if given a choice for a hotel in another town, take it. Located and crammed in among run down buildings and garbage dumpsters, I wasn't sure my car would be there in the morning. Checked in and needed a baggage cart but one of them was about to topple over and fall apart, so took the other. Got on the elevator which reeks of bug killer, thought I was going to pass out from the fumes before it could get to the second floor...gag. Hallways are dimly lit, musty smelling and hot, even though air conditioners are visible at the end, they apparently aren't used. The room (218) was musty smelling, mattress was overly worn and uncomfortable, making decent sleep impossible and painful. Shared the room with bugs on the floor, hard to see on the dark carpet. Furniture was torn, ripped, but the obvious isn't apparent to management. (See photos) The swimming pool was out of service (why am I not surprised?) so thought I might watch a movie on HBO, after all, it says they have HBO. Surprise...no HBO. So I call the front desk and ask what channel can I find HBO and the person on the phone says "It's channel 60" so I go to channel 60 and all you see (see photos again) is a black screen with the word "Spectrum" on it. Probably didn't pay the cable bill, as the channels are pathetic or Spanish language and shopping channels. So I told the front desk, all I have is a black screen, and he says "Ohhh, I'll have to go in the back room and check it, maybe reset it and see if that works." Of course nothing happens, and he NEVER calls back. Not that you could even see it on these cheap Insignia TV's they have in the rooms, please note the pictures of what you see on the screen, blurred images, white washed out imperceptible images. I read other reviews noting this same issue, so apparently it is hotel-wide and not just the TV in my room. Since others have complained about it, apparently management KNOWS about it, but chooses to do nothing about the issue. It seems like everything at this hotel is done on the cheap, mattresses, housekeeping, TV's, cable service, furniture, maintenance and bug control. So went to take a shower and the shower head is lose, so when you turn the water on, it sprays into the bathroom area, soaking everything. I had to tighten the fixtures up so it wouldn't leak and spray the bathroom, but at this point, nothing surprises me about this hotel. I couldn't wait to get out of this place and for what they charge, is a poor value as is. Management doesn't seem to care about anything, just take the guest's money and hope they go away. This hotel does not represent the Holiday Inn brand very well.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express and Suites in Elgin, Texas, one of the closest all non-smoking, pet-friendly hotels outside of Austin, Bastrop, Hutto, Taylor and Giddings! Located only minutes from Austin, home to the annual South by Southwest (SXSW) Film and Music Festival. The Holiday Inn Express and Suites is the premier hotel of choice for visitors desiring quick accessibility to the city, while avoiding the high prices and traffic. Ideally situated directly off of Highway 290, we are located between Houston, Waco, Dallas and San Antonio. We make the perfect place to stay if you are attending events in Austin, Circuit of the Americas, Formula 1, MotoGP, XGames, Austin Rodeo, Austin City Limits, Texas Longhorns Football games, Sherwood Forest and FIA World Endurance Championship just to name a few. ... more less
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- Also Known As:
- Holiday Inn Express Elgin Hotel Elgin
- Holiday Inn Elgin
- Elgin Holiday Inn