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“Gala Ball @ the Convention Center”

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Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa
Ranked #4 of 17 Hotels in Frisco
Certificate of Excellence
Reviewed 23 October 2017

We have been attending this Gala Charity Ball for several years now and have never been disappointed with the friendly staff, food staff, valet parking and everything associated to this event. Always a great time!

Room Tip: All rooms are good.
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  • Stayed: October 2017, travelled with friends
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Thank fwcsportnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this reviewResponded 25 October 2017

Thank you so much for the nice review of our hotel and for being a loyal Embassy Suites Frisco guest. Our team takes pride in caring for our guests and appreciates your comments.
We appreciate your loyalty and look forward to welcoming you back again soon.

Rich Lundt
General Manager

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47 - 53 of 1,219 reviews

Reviewed 23 October 2017

Loved the newly renovated hotel. It was spacious and clean and the views from the room were amazing! You have to stay here at least once! This hotel does hospitality well. Great staff and awesome location. Will definitely be back!

  • Stayed: October 2017, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank 204sydneyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this reviewResponded 25 October 2017

Thank you so much for the very nice review of our hotel. We are so glad that you enjoyed your stay with us, as well as the clean and spacious suites . Our team appreciates the nice comments. Thank you for staying with us and we look forward to welcoming you back soon!
Rich Lundt
General Manager

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Reviewed 22 October 2017

This hotel has nice, clean rooms and the grounds are well-kept. Like most Embassy Suites, they also offer free breakfast (which is pretty good, but why are the eggs at every Embassy Suites soggy?) and happy hour. However, the staff at this hotel mostly seem to be in a bad mood and this resulted in a few mildly-rude encounters.
The hotel only seems to have four elevators for guests, which is inadequate. During my two-day stay, I spent at least 30 minutes, total, waiting for elevators. The elevators also seem to be unreliable. At one point during our stay, one elevator broke down with someone inside (from what a staff member told me).
If thinking about staying here for a trip to Dallas, I'd look elsewhere. Due to its location, the hotel is typically flooded with kid-soccer players and it's virtually impossible to get anywhere in the DFW area from Frisco without taking multiple toll roads (not the hotel's fault, I know, but worth mentioning).
If you decide to stay at this hotel, you should also be aware that they charge extra for WiFi and parking.

  • Stayed: October 2017, travelled with family
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Thank Scott W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this reviewResponded 25 October 2017

Thank you for staying with us and we are very sorry we were not able to provide you with the quality of services you deserved during your recent stay. Please know that this is not typical of our hotel and staff. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. If you would like to discuss your experience with me, please send an email to rich.lundt@jqh.com so we can address it with you directly. Thank you for your feedback, we hope you will consider staying with us again.

Rich Lundt
General Manager

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Reviewed 16 October 2017

I think the price is a little high but I had an excellent stay. The hotel was immaculate. It is centrally located to food and activities as well as major highways. The staff was helpful, a little above average. The breakfast buffet was very good and there seemed to be something for everyone. I attended during a conference and the breakfast area was a mob scene. The staff remained pleasant and were genuinely warm and funny. It's really nice inside the hotel. I did not go to the pool but from the vantage point of the exercise room the pool looked fine. The exercise room is clean but not so great. Given how large the hotel is, if more than 3 or 4 people wanted to work out in the room, it could get a little crowded - I had that issue.

  • Stayed: October 2017, travelled as a couple
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Thank klfields0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this reviewResponded 17 October 2017

Thank you for taking the time to review our hotel. We are so glad that you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you back soon!

Rich Lundt
General Manager

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Reviewed 15 October 2017

This stay was like all other Hammons hotels The accommodations were good, Personnel were friendly and helpful. Drinks during happy hour were good and plentiful, snacks can always be improved but these are on the house and of course cooked to order breakfast was good. This is what I expect when I stay at a Hammons hotel. I will stay here again. Parking in the attached garage was the only problem.

  • Stayed: September 2017, travelled with family
    • Value
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Thank Edbreb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this reviewResponded 17 October 2017

Thank you for the nice review of our hotel. We are glad that you enjoyed your stay with us and that we met your expectations. Thank you again for staying with us and we look forward to welcoming you back soon!
Rich Lundt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2017

Amenities were great. Food was much better that most. Service was wonderful. Good location. Only problem was frequency of shuttle.
Rooms very spacious. Flat screens very nice. Variety of coffees available.
HIghly recommend.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank ronaldcA5618YI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this reviewResponded 17 October 2017

Thank you for your recent stay and nice review of our hotel. We are so glad that you enjoyed your overall stay with us and the wonderful service. Thank you again for staying with us and we look forward to welcoming you back soon!
Rich Lundt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2017

This was the conference hotel for a meeting I attended. The hotel is very conveniently located attached to the conference center. Check in was smooth with a very pleasant and helpful staff. Reservation was accurate. Room was clean and fresh. If you are sensitive to light in your bedroom, it was a bit difficult to get the room completely dark with light sweeping around the drapes, the smoke detector and tv LED. Bed was very comfortable with plenty of pillow choices. The in-room microwave, mini-refrigerator and coffee maker were helpful. The hotel has an excellent breakfast buffet with made to order eggs and waffles. There is an evening reception each night with free muchies and beverages. There was a roof leak in the atrium ceiling but it did not bother us. Checkout was smooth and accurate. The hotel held our luggage for the day without a problem. The hotel is a bit of a walk to restaurants or groceries in the area but there is food available in the hotel. The sports bar across the street from the hotel may not be appropriate for families due to the little clothing worn by waitresses. There are a number of fine restaurants available north east of the hotel (along Gaylord north of the mall). In this area is also a target with a grocery inside. These are about a 15 - 20 minute walk from the hotel. The exercise room was pretty basic with about 6 machines.

Room Tip: All floors seemed to be quiet but higher is better!
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  • Stayed: September 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Hiker-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this reviewResponded 17 October 2017

Thank you for the nice review of our hotel. We are glad that you enjoyed your stay with us; as well as some of our amenities and great location. Thank you for staying with us and we hope to see you again soon!

Rich Lundt
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa

Address: 7600 John Q Hammons Dr, Frisco, TX 75034-1916
Phone Number:
Region: United States > Texas > Frisco
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Frisco
#3 Romantic Hotel in Frisco
#5 Family Hotel in Frisco
Price Range: $186 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa 3.5*
Number of rooms: 330
Official Description (provided by the hotel):
The beautiful Embassy Suites Frisco Convention Center and Spa is located in the heart of Frisco. Frisco is the most booming place in the USA! So much is happening here! We are a four diamond, four star Embassy Suites! We boast over three hundred and thirty wonderfully appointed suites. We have that special four diamond, four star service that will exceed all of your expectations. The Embassy Frisco features a full service SPA BOTANICA which has everything from pedicures to body massages. The perfect place to relax from a meeting or sneak away for a romantic weekend.Talk about meeting space; we got you covered! The Embassy Frisco has a full convention center with over 90,000 square feet of flexible space that can accommodate up to two thousand! Whether you are coming in for that special meeting or family reunion- we do it all! Don't forget weddings! We have a special coordinator to assist your every need.The Embassy Frisco is close to everything to do! We are steps away from Dr Pepper Arena. We have views that overlook the Roughriders stadium. Close to many restaurants and shopping shopping shopping! Right across the street from Stonebrier mall and all they have to offer! So come on over to Frisco Embassy Convention Center and Spa- we will exceed all your expectations. ... more   less 
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Also Known As:
Embassy Suites Dallas Frisco Hotel Frisco
Embassy Suites Frisco
Frisco Embassy Suites
Embassy Suites By Hilton Dallas Frisco Hotel Convention Center & Spa Texas

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