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All reviews free happy hour parking garage evening reception great hotel made to order breakfast ball park omelet living room free breakfast indoor pool dr pepper enjoyed my stay waffles embassy business atrium mall
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Reviewed October 23, 2017

Loved the newly renovated hotel. It was spacious and clean and the views from the room were amazing! You have to stay here at least once! This hotel does hospitality well. Great staff and awesome location. Will definitely be back!

  • Stayed: October 2017, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank 204sydneyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this reviewResponded October 25, 2017

Thank you so much for the very nice review of our hotel. We are so glad that you enjoyed your stay with us, as well as the clean and spacious suites . Our team appreciates the nice comments. Thank you for staying with us and we look forward to welcoming you back soon!
Rich Lundt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 22, 2017

This hotel has nice, clean rooms and the grounds are well-kept. Like most Embassy Suites, they also offer free breakfast (which is pretty good, but why are the eggs at every Embassy Suites soggy?) and happy hour. However, the staff at this hotel mostly seem to be in a bad mood and this resulted in a few mildly-rude encounters.
The hotel only seems to have four elevators for guests, which is inadequate. During my two-day stay, I spent at least 30 minutes, total, waiting for elevators. The elevators also seem to be unreliable. At one point during our stay, one elevator broke down with someone inside (from what a staff member told me).
If thinking about staying here for a trip to Dallas, I'd look elsewhere. Due to its location, the hotel is typically flooded with kid-soccer players and it's virtually impossible to get anywhere in the DFW area from Frisco without taking multiple toll roads (not the hotel's fault, I know, but worth mentioning).
If you decide to stay at this hotel, you should also be aware that they charge extra for WiFi and parking.

  • Stayed: October 2017, travelled with family
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    • Cleanliness
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Thank Scott W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this reviewResponded October 25, 2017

Thank you for staying with us and we are very sorry we were not able to provide you with the quality of services you deserved during your recent stay. Please know that this is not typical of our hotel and staff. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. If you would like to discuss your experience with me, please send an email to rich.lundt@jqh.com so we can address it with you directly. Thank you for your feedback, we hope you will consider staying with us again.

Rich Lundt
General Manager

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Reviewed October 16, 2017

I think the price is a little high but I had an excellent stay. The hotel was immaculate. It is centrally located to food and activities as well as major highways. The staff was helpful, a little above average. The breakfast buffet was very good and there seemed to be something for everyone. I attended during a conference and the breakfast area was a mob scene. The staff remained pleasant and were genuinely warm and funny. It's really nice inside the hotel. I did not go to the pool but from the vantage point of the exercise room the pool looked fine. The exercise room is clean but not so great. Given how large the hotel is, if more than 3 or 4 people wanted to work out in the room, it could get a little crowded - I had that issue.

  • Stayed: October 2017, travelled as a couple
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Thank klfields0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this reviewResponded October 17, 2017

Thank you for taking the time to review our hotel. We are so glad that you enjoyed your stay with us. Thank you for staying with us and we look forward to welcoming you back soon!

Rich Lundt
General Manager

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Reviewed October 15, 2017

This stay was like all other Hammons hotels The accommodations were good, Personnel were friendly and helpful. Drinks during happy hour were good and plentiful, snacks can always be improved but these are on the house and of course cooked to order breakfast was good. This is what I expect when I stay at a Hammons hotel. I will stay here again. Parking in the attached garage was the only problem.

  • Stayed: September 2017, travelled with family
    • Value
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Thank Edbreb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this reviewResponded October 17, 2017

Thank you for the nice review of our hotel. We are glad that you enjoyed your stay with us and that we met your expectations. Thank you again for staying with us and we look forward to welcoming you back soon!
Rich Lundt
General Manager

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Reviewed October 12, 2017

Amenities were great. Food was much better that most. Service was wonderful. Good location. Only problem was frequency of shuttle.
Rooms very spacious. Flat screens very nice. Variety of coffees available.
HIghly recommend.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
Thank ronaldcA5618YI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this reviewResponded October 17, 2017

Thank you for your recent stay and nice review of our hotel. We are so glad that you enjoyed your overall stay with us and the wonderful service. Thank you again for staying with us and we look forward to welcoming you back soon!
Rich Lundt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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