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Reviewed 4 weeks ago

The tub was very aweful abd unclean looking. When reported I was told that most of the rooms tubs now look like that from them teying to save the old tubs. However it looks like a dirt ring left in the tub by a shower mat. That was unacceptable to me and suprising for a Hilton brand hotel.

  • Stayed: September 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Navigator676952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this reviewResponded 4 weeks ago

Dear Minnie Meeks-Clayton:

Thank you for your feedback and taking the time to post your comments regarding our hotel. I reviewed your comments regarding your stay with us and we want you to know we appreciate all the feedback we can get. I do apologize that the hotel was not up to the standards that you have come to expect from an Embassy Suites Hotel. As a management team, we take all comments seriously and share them with our staff, so we may resolve issues such as these. Again, thank you for the comments, which will help us in our ongoing efforts to improve product and service. We value you as a guest and hope you will give us a second chance so we can show you the service we are truly capable of, thank you again, I hope you have a wonderful week.

Sincerely,

Rich Lundt
General Manager
Embassy Suites Dallas Frisco
972-712-7200

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I've stayed at many Embassy Suites. They seem to date quickly. This one is new and was a very nice stay experience. The room was very nice and well appointed. The food tasted very good.
We used the adjoining conference center and found it to be a very nice facility.
On top of that, the room rate our group received was very fair.

Stayed: September 2018, travelled on business
Thank Tim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share your experience with us, Tim! We appreciate hearing your feedback, I am delighted to know you enjoyed your time as our guest & enjoyed our conference center! We value your business and hope you will stay with us again the next time you're in the area!
Rich Lundt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I stayed 3 nights for a business conference. The 1 bedroom suite was spacious, comfortable with nice furnishings. The desk was perfect for working away from the office with fast Wifi and USB charging ports. The TVs were nice flat screens that would swivel allowing good viewing from any direction, and the channel selection consisted of the basic channels, The bed was very comfortable, and the bathroom was standard fair.

The conference rooms were very nice with good audio and video accommodations. The food was well prepared and tasted good, and the downstairs bar was comfortable with TVs and plenty of tables and bar stools.

My only disappointment was the workout room which was small and had just 2 elliptical machines, 4 treadmills and a small set of weights. Also, they did not have any cups for the water in the workout room.

Stayed: September 2018, travelled on business
Thank BoscoHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this reviewResponded 4 weeks ago

Thank you so much for taking the time to share your experience with us. We greatly appreciate your feedback, your details give such a great description that will be so helpful to other travelers. I am delighted that overall you enjoyed your time both on the hotel side and the conference center side. I also appreciate your feedback on our fitness center. I do apologize you were disappointed with our fitness center, we are working on ways to improve this area in our hotel. We hope to have you as our guest again, the next time you're in the area!
Rich Lundt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We LOVED this hotel! Exceptional staff, quality, and cleanliness! VERY impressed! We are Hilton Gold Members and travel acoss the country to a lot of different hotels every year, this hotel is definitely in our top 5!

  • Stayed: September 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank true2myself
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this reviewResponded 4 weeks ago

Wow! Thank you so much for choosing our hotel, we deeply appreciate your encouraging review of our hotel. We share all our feedback with our team and they are all so thrilled to know you enjoyed their services throughout the hotel. We look forward to welcoming you back the next time you're in the area! Thank you again for being our guests!
Rich Lundt
General Manager

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Reviewed September 12, 2018 via mobile

Went for a 3 day conference, facilities and food were top notch, staff was very friendly. Location is near shopping and many restaurants, only approximately 30 minutes from DFW Airport.
Convention Facilities decorated very classy.

Stayed: September 2018, travelled on business
Thank 859kellig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rich L, General Manager at Embassy Suites by Hilton Dallas Frisco Hotel Convention Center & Spa, responded to this reviewResponded 4 weeks ago

Thank you so much for choosing our hotel and we very much appreciate your kind review of our services. We share all our feedback with our team and they are all so thrilled to know you enjoyed their services throughout the hotel. We look forward to welcoming you back when your travels bring you to Frisco, Texas.
Rich Lundt
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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