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“Decent room with decent view. Great location.” 4 of 5 bubbles
Review of Hilton Galveston Island Resort

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Hilton Galveston Island Resort
Ranked #8 of 52 Hotels in Galveston
Certificate of Excellence
Dallas, Texas
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Decent room with decent view. Great location.”
4 of 5 bubbles Reviewed 23 April 2012

We actually boarded a cruise out of Galveston so we were looking for a hotel that had shuttle service to port. Not only does this hotel offer that, they also offer free parking while you're on your cruise - and the shuttle picks you up. Great service.
Rooms were decent - very, very slight mildew smell - but that's hard to not have at the beach hotel! Great location across the street from beach. You do have to walk down about a 1/2 block to an actual crosswalk.

Room Tip: Pick an oceanview vs parking lot view
See more room tips
  • Stayed May 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DallasNewlywed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review, 31 August 2012
Cruise ship business has been a big part of our shoulder season business. We are very confident with handling this market. We appreciate you taking the time to post a review on Trip Advisor about Galveston Hilton. We hope that you will consider us in the future.
Mike Pistone
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,022 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (403)
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McKinney
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

We stayed three nights at the Hilton in Galveston. The hotel was ok. For a Hilton chain I would have expected more. The bathroom was not very clean and the beds were ok as well. The staff was nice, but surely not over the top. Also, the hallways leading to our room on the 7th floor smelled awful. They could have done some sort of smell control.

Room Tip: Stay away from the elevator and the ice machine and request an ocean facing room
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  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank denmon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review, 13 August 2016
I am sorry this response is so late, however we wanted to thank you for your business and wanted to let guests in the past know we have renovated the guest rooms and the hotel has undergone management changes. Thank you again and we look forward to you visiting in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penang Island, Malaysia
Level Contributor
258 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
4 of 5 bubbles Reviewed 20 April 2012

We enjoyed the Hilton, lovely pool, and nice rooms. A bit pricey for what we got but wanted to be on the beach. The beach needs more care.

  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Feds294201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review, 13 August 2016
I am sorry this response is so late, however we wanted to thank you for your business and wanted to let you know we have gone through some hotel changes and the beach in front has been upgraded by the city. Thank you again for business and we look forward to you visiting in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reno, Nevada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 19 April 2012

We stayed two nights at Hilton Galveston Island Resort before boarding our cruise. We had two rooms on the 7th floor next door to eachother. It is obvious that this was not originally built as a Hilton property. Poor soundproofing in walls (you can hear people simply talking in the room next door), and poor layout. Carpet in the room didn't even reach the baseboards! Shotty remodel work. Bed was cheap and uncomfortable, something I would expect at a Best Western. No refrigerators in the room, which made traveling with a baby difficult. They did prove free shuttle service to the Royal Caribbean cruise terminal, which was a plus. Great location across the street from the beach, and next door to the beautiful San Luis Hotel Resort. Grocery store a block away which was nice as we were traveling as a family. The hotel pool was nice with a swim up bar and live music in the afternoon. Paid was too much for the room. Next time we'll stay next door at the San Luis Resort.

  • Stayed April 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank tahoegrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review, 13 August 2016
I am sorry this response is so late, however we wanted to thank you for your business and wanted to let guests in the past know we have renovated the guest rooms and the hotel has undergone management changes. There is no spare customer and we look forward to you visiting in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
128 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 19 April 2012

This is a very nice hotel. The public areas are not extensive with a small bar and restaurant, but very nicely decorated with a luxurious feel. Beautiful pool with swim up bar. Lots of sun loungers and some umbrellas. We were there Easter weekend and there was always somwhere to sit and enjoy the sunshine. Cabanas for rent. The hotel is in walking distance of some good restaurants and a large Kroger supermarket. Free car parking.

Room Tip: Room with balcony overlooking the pool. The air conditioning units are noisy, so that even if it...
See more room tips
  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DoloresCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review, 13 August 2016
I am sorry this response is so late, however we wanted to thank you for your business and wanted to let guests know that the Hilton is better than before with a new renovation to the guest rooms and lobby area. We look forward to you visiting again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleston, South Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 15 April 2012

We stayed here for two nights before our cruise and one after.Our room on the 6th floor had a nice view of the ocean across the street and the pool area below. It was a Hilton Honors upgraded room. The hotel & restaurant were quite attractive with an efficient and friendly staff. Had a wonderful Easter Sunday buffet brunch and breakfast was very good also. One nice and very helpful feature was the courtesy shuttle to and from the cruise ship. We did have about an hour wait for a room after getting off the cruise because it was Easter weekend. Our only complaint was the air conditioners in both rooms were noisy. They produced really cold air and could drown out a snoring bed partner!! The bed was so heavenly the AC didn't matter after a while. We would definitely stay here again.

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GenieMac1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review, 13 August 2016
I am sorry this response is so late, however we wanted to thank you for your business and wanted to let guests in the past know we have renovated the guest rooms and the hotel has undergone management changes. We have addressed HVAC throughout the building and we look forward to assisting you in the future.
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Austin
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 14 April 2012

The rooms are on an angle, so you get a 1/4 view of the ocean, which is enough since you are right across from the seawall. The rooms are nice although they could use some TLC grout work/repairs in the bathroom. The hotel is walking distance to the beach, Rainforest Cafe, IHOP, Landry's Seafood, the San Luis Resort, and the Convention Center. The restaurant is very good/comparable to most of the restaurants on the island. The pool is great for the kids. I'm unimpressed with the new towel check out at the pool, it is sad that they have to do that. (Pool towels must be returned to an attendant or your room will be charged $10 per towel and the pool towels are now small and thin). Like having robes in the room. Excellent room service.

  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TXfriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review, 13 August 2016
I am sorry this response is so late, however we wanted to thank you for your business and wanted to let guests in the past know we have renovated the guest rooms and the hotel has undergone management changes. With the changes we are positive it will show that we have improved on becoming better and providing you with a great product with exceptional service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Galveston Island Resort

Property: Hilton Galveston Island Resort
Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Galveston
#4 On the Beach Hotel in Galveston
#4 Spa Hotel in Galveston
#5 Business Hotel in Galveston
#10 Romantic Hotel in Galveston
#12 Family Hotel in Galveston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 
Reservation Options:
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Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton

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