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“It was nice, but I wouldn't want to pay full price”

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Hilton Galveston Island Resort
Ranked #8 of 51 Hotels in Galveston
Certificate of Excellence
Reviewed 3 May 2012

It was a nice hotel with a great view (we were on the 8th floor w/a full ocean view and view of the pool). We just didn't think there was anything extraordinary about it. Well, except for maybe the staff, they were very nice and helpful. There wasn't a microwave in the room and none in the hotel to use (for popcorn or whatever). There also wasn't a little snack area like a lot of hotels have but you could walk a little way to the Kroger. The pool was too cold (April) but it was very pretty. Room service coffee was very good, we wouldn't recommend drinkin the stuff in the room YUK! It was really bad. Large bathroom with tub was nice and it was clean. The beds were comfy!

  • Stayed: April 2012, travelled with family
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1  Thank misteecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzanne S, Manager at Hilton Galveston Island Resort, responded to this reviewResponded 31 August 2012

I would like to thank you for taking the time to write a review. It is through guest comments such as yours that we are able to improve our hotel and the level of guest service. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. I have passed on your comments to the appropriate department managers. I would like to thank you again for your comments and suggestions and we hope to see you again in the future.

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Reviews (2,277)
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1,995 - 2,001 of 2,277 reviews

Reviewed 3 May 2012

Exceptionally friendly staff! At every interaction, whether intended or simply in passing, the staff greeted me, asked about my stay, and reminded me that they are there to help.

The location is both easy to find and convenient walking distance to several restaurants and activities. It is about 3 miles from downtown Galveston’s shops and restaurants, but the situation along the seawall allows one to walk even this distance with ease and a relaxing view. There is ample parking at no cost and the building is next door to the convention center.

My primary complaint is the door situation for the bathroom. This is not a fault complaint so much as a negative observation. The bathroom door opens quite nearly into the toilet. Any traveler of more than a few places has likely experienced a similar design/layout lapse, and it did not impair the stay. This situation of the door did make it impossible to start the shower without either climbing over the toilet or closing the door. Maybe that isn’t a problem for you, in which case ignore the issue, but I like to let the hot water build while ensuring all bath products are in the room.

My secondary complaint is more particular to this property: the showerhead was not up to par. It worked and was clean, but these days most guests expect dual shower heads, detachable shower heads, or at least setting/dial adjustments. This was a plain, chrome, nozzle shower head with the type of movement and pressure modification that is more akin to a home guest shower or dorm.

If your stay is for business, this is an outstanding property. It’s efficient staff, functional facilities, and ease of access are all positive attributes. The size and layout of the rooms is probably not conducive to a Spring Break trip with more than two people per room though. The patio has two chairs, but many rooms’ balconies face away from the beach… so not a problem for the business traveler who wants to take in the sea breeze after meetings and not interact, but not encouraging for the younger crowd aiming to people watch.

  • Stayed: April 2012, travelled on business
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Thank Kaiser_D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 2 September 2012

Thank you for your positive posting of a review on Trip Advisor. We appreciate yor comments of the bathrooms as well and will look into this matter. I hope that you will stay with us again when in the area.
Mike Pistone

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Reviewed 1 May 2012

Spent weekend of April 27 with another couple who are longtime friends. With an oceanwiew room directly across the road from the beach, it was a perfect location. Pool with swim-up bar a bonus. Friendly staff completed a very enjoyable stay.

Room Tip: Oceanview without a balcony fully faces ocean . Balcony rooms are angled towards ocean.
  • Stayed: April 2012, travelled with friends
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Thank zeke421912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suzanne S, Manager at Hilton Galveston Island Resort, responded to this reviewResponded 31 August 2012

Thank you for taking the time to write a review. I am so glad you had an enjoyable stay with us. We hope that you will return and stay with us again in the future.

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Reviewed 26 April 2012

I have stayed here many times and have been satisfied every time. The hotel is located on the south end of the seawall blvd which I prefer. The convention center is next door, Landry's, Ihop, The Rainforest are all very close and within easy walking distance. The beach is directly across the street, and the hotel pool area is large with lots of options. The property is older, but has been remodeled and generally is in good shape. The rooms are bright, clean and well furnished. In the main part of the building, the rooms are built on an angle, so you get a good partial view with a small sitting area. The tower section gives full beach view, but further away from the beach and I don't think you have a patio area?

  • Stayed: April 2012, travelled solo
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1  Thank travelnow39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 2 September 2012

Thank you so much for your review of our property. It is very valuable to our staff to get input from our guests so that we may get even better. Please consider us in the future when visiting the area.
Mike Pistone

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Reviewed 23 April 2012

We actually boarded a cruise out of Galveston so we were looking for a hotel that had shuttle service to port. Not only does this hotel offer that, they also offer free parking while you're on your cruise - and the shuttle picks you up. Great service.
Rooms were decent - very, very slight mildew smell - but that's hard to not have at the beach hotel! Great location across the street from beach. You do have to walk down about a 1/2 block to an actual crosswalk.

Room Tip: Pick an oceanview vs parking lot view
  • Stayed: May 2011, travelled as a couple
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Thank DallasNewlywed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Hilton Galveston Island Resort, responded to this reviewResponded 31 August 2012

Cruise ship business has been a big part of our shoulder season business. We are very confident with handling this market. We appreciate you taking the time to post a review on Trip Advisor about Galveston Hilton. We hope that you will consider us in the future.
Mike Pistone

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Reviewed 23 April 2012

We stayed three nights at the Hilton in Galveston. The hotel was ok. For a Hilton chain I would have expected more. The bathroom was not very clean and the beds were ok as well. The staff was nice, but surely not over the top. Also, the hallways leading to our room on the 7th floor smelled awful. They could have done some sort of smell control.

Room Tip: Stay away from the elevator and the ice machine and request an ocean facing room
  • Stayed: March 2012, travelled with family
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Thank denmon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this reviewResponded 13 August 2016

I am sorry this response is so late, however we wanted to thank you for your business and wanted to let guests in the past know we have renovated the guest rooms and the hotel has undergone management changes. Thank you again and we look forward to you visiting in the near future.

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Reviewed 20 April 2012

We enjoyed the Hilton, lovely pool, and nice rooms. A bit pricey for what we got but wanted to be on the beach. The beach needs more care.

  • Stayed: April 2012, travelled with family
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Thank Feds294201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this reviewResponded 13 August 2016

I am sorry this response is so late, however we wanted to thank you for your business and wanted to let you know we have gone through some hotel changes and the beach in front has been upgraded by the city. Thank you again for business and we look forward to you visiting in the near future.

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Additional Information about Hilton Galveston Island Resort

Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Galveston
#4 Spa Hotel in Galveston
#4 On the Beach Hotel in Galveston
#5 Business Hotel in Galveston
#10 Romantic Hotel in Galveston
#12 Family Hotel in Galveston
Price Range: $128 - $457 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 
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Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton

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