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“paper thin walls and service”

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Quality Inn & Suites
Ranked #7 of 8 Hotels in Glen Rose
GreenLeadersGold level
Reviewed 12 October 2017

Clean, simple, large rooms. 1st floor hallway smelled like smoke. Mini-fridge made noises at night, toilet ran too long part of the time, walls thin- could hear people moving around and talking in nearby rooms. Front desk check-in service was as thin as the walls, no greeting upon check-in- person was on her cellphone every time we saw her. no welcoming or greeting after checking us in at all. Never looked up or smiled when we passed by. Same with other front desk agents- service is lacking. Breakfast was crowded and mundane, trash overflowing. wouldn't stay here again.

  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank 4jolly_ranchers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 7 of 93 reviews

Reviewed 24 July 2017

Clean room, good breakfast. Staff was friendly and helpful. The manager knows his job and was very helpful. We were very pleased with our stay here. The indoor pool was nice, saved us from getting sunburned and kept the kids busy until bedtime.

  • Stayed: April 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank bglilley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2017

After reading some of the other reviews I was a little worried about our stay. We had 2 rooms booked and both were very clean. We got checked in quickly. The staff was very helpful. The indoor pool was small and occasionally crowded, but my son loved it. Breakfast was the usual...pastries, cereal, yogurt, Texas shaped waffles, eggs and sausage. Our only complaint was the noise from upstairs. They must have been doing aerobics for hours or had a large dog or kids running and jumping. Overall, a very pleasant stay.

  • Stayed: May 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank slhagins2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2017 via mobile

I read a few of the negative reviews prior to booking here and figured there was some exaggeration to the complaints. Nope! The carpet in my room was so sticky, my foot made an audible sound as it lifted off the floor. The hotel smelled overwhelmingly of stale smoke. The light in the bathroom was burned out, and the water pressure dropped down to almost nothing multiple times during my shower. The TV was so pixilated that I gave up and watched something on my phone. The beds were hard and cheap with the ratty, torn box springs exposed. There were several large stains on the desk chair. The breakfast was limited, but it was passable. Overall, I will do my best to avoid this place in the future.

Stayed: April 2017, travelled with family
Thank Sarah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2017

In reading some of the other reviews, I was a little skeptical about staying here. But the price was "right" since we had been in another town the night before and spent more than usual on an upgraded room so I took a chance on this hotel. I didn't experience any of the problems others have. From the outside it looks VERY new but the inside is not. Yes, obviously it's an older hotel but ALL hotels can't be brand new everywhere you go. It didn't smell bad to me at all, bathrooms were clean, beds were clean, rooms were clean, check-in took less than five minutes and very efficient, breakfast was good and well stocked. BEST part for me was the room stayed cool enough ALL night. I usually have problems with that in other hotels so I really enjoyed that. Only problem we had was the cable didn't work on the TV when we got there. The lady at the front desk came in our room and checked/fixed it and never had any other issues. Fairly close to town. I would stay here again if ever in the area. Go to the bar/grill called Hollywood & Vine downtown. Really cool place and great bar food/cold beer!

  • Stayed: March 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Terri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2017

I made a reservation thru Expedia for Quality Inn. There is no cancellation policy anywhere on their Internet site. I called four days in advance to cancel the room when I found out my son's mountain biking race had been cancelled due to weather. Quality Inn refused to give me my money back. I am disgusted with the customer service with both Expedia and Quality Inn. I will make sure to avoid both companies in the future.

  • Stayed: March 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Amy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2017 via mobile

Can't ask for better service and perks for the price. This hotel is well located if you are going to visit any of the various attractions in town. Well kept place, very clean, with excellent beds and linen.
The hotel offers a nice hot breakfast and the staff could not be more helpful. Another great perk is their swimming pool, loved it's lighting and the temperature was as good as it gets! Can't wait to return!

Stayed: March 2017, travelled with family
Thank Susydsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites

Address: 1614 NE Big Bend Trl, Glen Rose, TX 76043-5035 (Formerly Americas Best Value Inn )
Phone Number:
Region: United States > Texas > Glen Rose
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Glen Rose
Price Range: $81 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 46
Official Description (provided by the hotel):
Accommodations: Immaculately Clean and Comfortable Rooms Include: FLAT SCREEN TV's, movie channels with HBO. Premium Ventilation System - circulates 65 cubic feet per minute of fresh air, providing a healthy and fresh environment, Individually controlled AC/Heat units, Ultra comfortable beds and pillows, Blackout Curtains, Microwave and Fridge, Coffee Maker, Hair Dryer. Hotel Highlights: First Hotel Chain to Use Eco Friendly Bathroom Amenities, Free Deluxe Continental Breakfast with Fresh Made Texas Shaped Waffles, Fresh Brewed Folgers Coffee, Lipton Tea, Eggs, Several Cereals, Oatmeal, Bananas, Apples, Tangerines, Toast, English Muffins, Bagels, Juice. Free Blazing Fast WIFI-Free Heated Indoor Swimming Pool. Indoor Hot Tub-Lobby and Front Desk open 24 hours, refreshments and snacks served all day. ... more   less 
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