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Reviews (94)
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Reviewed May 18, 2017

We were in Houston for two nights attending our son's graduation at Rice University. We had booked an employee rate for two rooms, (1-King and 1-Double Queen).
Upon arrival we were told they had that our double queen was unavailable since the GM decided to give it to someone else.
As an employee of Choice Hotels I totally understand the whole communication from one employee to another. A simple call or email explaining to us of what they were doing should have been warranted.
If it wasn't for Jackie, I probably would have contacted Guest Relations. We were still paying guests but obviously the GM that other wise. My hat goes off to Jackie as she is a great asset to this hotel. Maybe she can teach the other team members about great customer service....THANK YOU JACKIE FOR MAKING OUR STAY A GREAT ONE.

Room Tip: Just call ahead and double check your reservation to make sure they didn't give it away.
  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Service
Thank nihongo888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allyson R, Director of Sales at Comfort Suites - Near the Galleria, responded to this reviewResponded June 27, 2017

Dear Nihongo888,

Thank you for taking the time to complete a review of our property, as we greatly appreciate your feedback. Please accept our sincerest apologies in regards to not being able to meet your room type. Moving forward, we have implemented a policy to call guests before they arrive to let them know if their room type is not available. Thank you for also showing your appreciation for Jackie. She truly is an asset to our property, and we greatly appreciate everything she does for our guests, as well as us. We will be sure to show her your appreciation. Thank you again for choosing the Comfort Suites Near the Galleria, and we hope that you'll give us a second chance to show you the Award Winning property that we are.

Respectfully,

Allyson Redd

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 14, 2017 via mobile

We stayed at this hotel for its location and found it to be very clean and well kept. The staff is very eager to help. However, the room 103 that we stayed in had an odor . At first we thought the carpet was just cleaned but the odor lingered for our three days' stay. The shower faucet was leaky and the water pressure was low. He tried to fix it and tried for couple hours and could not fix it. Note to myself, if you walk in the room and it does not smell right, ask to switch right away. We do love the hot breakfast that was different for all three days. She kept the food well stocked and kept the breakfast area clean. This location has a nice out door swimming pool and chair lift for handicapped. The fitness room is small but the equipments are fairly new.

Stayed: May 2017, travelled as a couple
Thank mamanu53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allyson R, Director of Sales at Comfort Suites - Near the Galleria, responded to this reviewResponded June 27, 2017

Dear Mamanu53,

Thank you so much for taking the time to complete a review of our property. We are glad that you found our hotel to be very clean and well kept, as well as the staff eager to help. I am so sorry to hear that your room had an odor, that the faucet was leaking, and that the room had very low water pressure. Please know that we are still in the process of getting the faucet fixed, but that the other two issues should be resolved. Thank you for also praising our breakfast and breakfast attendant, as we greatly appreciate your feedback. Thank you for choosing the Comfort Suites Near the Galleria, and we hope to see you again in the near future!

Respectfully,

Allyson Redd

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Reviewed May 1, 2017

I needed to utilize this facilities meeting room for a large group. The service/staff were exceptional with their help and the meeting room itself. I will use this site again for future group trainings.

  • Stayed: May 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank dspencer2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allyson R, Director of Sales at Comfort Suites - Near the Galleria, responded to this reviewResponded June 27, 2017

Dear Dspencer2017,

Thank you so much for taking the time to complete a review on our property, as we greatly appreciate your feedback. We are so glad that you trusted us with hosting your group, and that you found the service and staff to be exceptional. Thank you for choosing the Comfort Suites Near the Galleria, and we look forward to working with you again in the future!

Respectfully,

Allyson Redd

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
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Reviewed April 2, 2017 via mobile

We stayed at this hotel for one week and the experience was very good. Nice staff and very friendly. It comes with breakfast also. There is a small gym and laundry room. There is a outdoor pool and jacuzzi. I recommend this hotel.

Stayed: April 2017, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allyson R, Director of Sales at Comfort Suites - Near the Galleria, responded to this reviewResponded June 27, 2017

Dear Guest,

Thank you for taking the time to complete a review on our property. We are delighted to hear that your one week stay was a good experience, that you found our staff to be nice and friendly, and that you were able to utilize our breakfast, fitness center, laundry room, and pool and jacuzzi. Thank you for recommending our hotel, as well as choosing the Comfort Suites Near the Galleria, and we hope to see you again in the future!

Respectfully,

Allyson Redd

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 15, 2017

Unfortunate circumstances brought myself and my family to this location (funeral), but they were accommodating and very helpful at this stressed out time. Jackie G. was at the front desk, and she made sure we all had everything we needed, complete with condolences and a warm smile. She was fantastic! It seems as if the words 'customer service' get lost on some at times, but our stay at the CS was one of the best we've had in recent history. Thank you for your help and we will be back :)

  • Stayed: February 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank ann a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allyson R, Director of Sales at Comfort Suites - Near the Galleria, responded to this reviewResponded June 27, 2017

Dear Ann A.,

Thank you for taking the time to complete a review of our property, as we greatly appreciate your feedback. We are so sorry to hear about that unfortunate circumstance that brought you to our hotel, but we're glad that Jackie was able to make you feel at ease and comfortable during your hard time. Thank you for showing her your appreciation, as we will make sure that she see's your kind words. Thank you for choosing the Comfort Suites Near the Galleria, and we look forward to seeing you again in the future!

Respectfully,

Allyson Redd

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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