As a very seasoned traveler it's easy to become cynical, or at lease desensitized. You somehow get used to mediocre and begin to accept it. What a pleasant surprise to find the Sheraton West.
Carolyn and Chawania greeted me with enthusiasm, They were enthusiastic, personable and attentive, making sure I was comfortable from the moment I entered the lobby. They even gave me a couple for a complimentary cocktail!
The room was clean as a pin, quiet and comfortable. Amenities were fine and everything worked.
In the restaurant later I was treated to exceptional service from Adriana and Jeannie. Even their chef Nick spent some time. The ease and comfort exhibited by both patrons and staff made it a place you wanted to be. Conversation was free among and pleasant and it was apparent that many of the guests were return visitors.
Checkout was smooth and easy. Moreover, while waiting for my Uber to arrive I was greeted warmly by the manager John, who thanked me for my visit and informed me that I could also receive SPG points for my Uber ride and explained how.
All and all this was a very special stay, and not one I've come to expect in my travels. Thank you to the entire staff at Sheraton Houston West.
- Official Description (provided by the hotel):
- Conveniently located on Clay Road, just east of Sam Houston Beltway (8), and between Katy Freeway (I-10) and the Northwest Freeway (290). ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Houston West Hotel Houston