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“Customer Service was key!”

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Candlewood Suites Westchase-Westheimer
Ranked #286 of 508 Hotels in Houston
Perth Australia
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Customer Service was key!”
Reviewed 25 September 2010

The Candlewood was your standard Candlewood venue but what made this property standout was the staff. Nothing was to difficult and they were always available to help. In addition,
Gary seemed to be resident at all hours and ever so happy. Many more expensive hotel in Houston could learn from Gary. He is why people return to a hotel.
I had an issue with the A/C and Walken came to the rescue. As it was Sunday he called the maintenance personnel and resolved the problem by follwing instruction from them on the phone. When is the last time the front desk that??

Both these gentlemen exhibit superlative service and mad this stay memorable.

  • Stayed August 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PBaba58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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28 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Additional Information about Candlewood Suites Westchase-Westheimer

Property: Candlewood Suites Westchase-Westheimer
Address: 11280 Westheimer Rd, Houston, TX 77042-3223
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #286 of 508 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Westchase-Westheimer 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Enjoy Comfortable Accommodations at our West Houston Hotel Welcome to the Candlewood Suites in west Houston situated between I-10 and the West Park Tollway. Our Houston, Texas extended stay hotel is located in west Houston with easy access to local businesses and attractions. Leisure travelers lodging in our metro Houston hotel enjoy convenient access to nearby attractions. If you want to spend the day outdoors, the Houston Zoo, George Bush Park and Memorial Park are all within 20 miles of our hotel. If you'd like to stay indoors, you can visit the Galleria Mall, Reliant Stadium, the downtown Aquarium and the Houston Museum District, which features 18 museums, including the Health Museum, the Children's Museum of Houston, the Menil Collection and the Houston Museum of Natural Science. Our Houston extended stay hotel is conveniently located near many area businesses, including Halliburton, Western Geophysical, Citgo/Exxon, Quest Diagnostics, Honeywell, Conoco Phillips and BP. Our metro Houston hotel's superb business services include complimentary high-speed, wireless Internet access, copying services and two meeting rooms. Our west Houston hotel offers cozy accommodations with amenities that offer the Comforts of Home. Amenities include an on-site convenience store, complimentary laundry services, a movie library and a fitness center. Book your Houston hotel reservations today at Candlewood Suites in West Houston. ... more   less 
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