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Hotel Sorella CITYCENTRE
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Reviews (1,171)
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All reviewsmona lisaradio milanorestaurants and shopswithin walking distancechocolate covered strawberriesbeautiful hoteljunior suitecontinental breakfastbottle of champagneyogurtparking garagevalet servicespecial thanksenergy corridorhotel barrooms are spaciousbusiness trip
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146 - 151 of 1,171 reviews
Reviewed 30 July 2017

Stayed here for 1.5 weeks. Location is awesome with restaurants and shopping within walking distance. Hotel staff at front desk is friendly and helpful. Room is big and clean. Hotel provide complimentary free shuttle service within 5 mile radius which is pretty convenient considering the only other option is Yellow Cab or Uber. Excellent service from some of the ground staff are friendly and helpful like Issac and Mojeed (hotel shuttle driver) and Rafael (valet driver).

  • Stayed: July 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Sai Kit Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2017 via mobile

Nice hotel, great location. We booked the capital grille package which came with 2 drinks at monalisa, $100 capital grill gift card and free valet parking. The room is decent, nothing to write home about, but you can't beat the location. So much stiff to do! Got a nice birthday surprise complimentary as well... I'll would return in a heartbear.

Stayed: July 2017, travelled as a couple
Thank SNJ1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2017

I visit Sorella often and I get the same service everytime. The front desk services is on like no other I have experienced. From you pull up in front the valet service sets the tone for the rest of my trip. Rafael comes and gets my wife's door before I even stop my car...he is a great host. My bags are loaded onto a cart and ready for me to go check in. The room is the best, the beds and pillows or the best. I wake up late for the complimentary breakfast in the morning. I have the best sleep in that bed. The pool area is so relaxing. It is beautiful.
Mona Lisa....the environment is unbelievable, the service exceptional. When you go there ask for Patrick. He is the bartender. Very good customer service. He remembers me everytime I visit. He remembers my drink... he goes above and beyond his duties. The servers are also great.
If you want to get away just for an in-cation it's the place to go. If you travel and you want a hotel with everything you need within walking distance(food, shopping, movie theater, mall etc) this is the hotel to visit. Nothing like it in houston. I guarantee you will love it.

Room Tip: I like the rooms that overlook the pool and the courtyard. Lots of sum when I decide to open the blinds...
  • Stayed: July 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Agostus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2017 via mobile

I would give the hotel 4 stars by itself, BH it Rafael made it 5 stars. The hotel rooms are great, but I've found the people at the front desk to be less than pleasant, especially for such a nice hotel. Rafael, in the valet, more than made up for it. If all the employees were as friendly and helpful as him then this hotel would be world class.

Stayed: July 2017, travelled on business
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2017 via mobile

Stayed here for one and a half week. Excellent service received from Isaac who's drive us around for work and for food. Very patient and feel very happy with service received from Issac. Also appreciate the service from Mojeed and valet Rafael. Rafael has been very welcoming everyday

Stayed: July 2017, travelled on business
Thank Pek-San O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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