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All reviews mona lisa radio milano restaurants and shops great hotel within walking distance chocolate covered strawberries continental breakfast junior suite bottle of champagne yogurt conference center modern hotel parking garage energy corridor valet service special thanks business trip
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Reviewed August 18, 2018 via mobile

Staff is great. Over the top service, especially with valet. Ask for Raphael he’s very accommodating and he took very good care of us and our car. It’s in a safe area, lots of shopping and restaurants to chose from. Everyone is very friendly, I recommend staying here!

Stayed: August 2018, travelled on business
Thank Aubrey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wbarba8261, Director of Operations at Hotel Sorella CITYCENTRE, responded to this reviewResponded August 25, 2018

Dear Aubrey,
Thank you for taking the time to provide your feedback and recognizing our hotel amenities and service.
We appreciate you taking the time to provide your feedback and recognizing Raphael for his outstanding service. We know how lucky we are to have him as part of our team. I will pass on your kind comments to him.
Our Hotel is equidistant from both airports, Bush International (28 miles) and Hobby airport (24 miles).
William T. Barba, Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 17, 2018 via mobile

Clean and modern rooms, good breakfast and convenient parking made the stay great. Positioned in an area with great restaurants and shopping is also a plus. Easy access at the I10 - Beltway 8 junction. I’ll be back next time!

Stayed: August 2018, travelled on business
Thank Tore S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wbarba8261, Director of Operations at Hotel Sorella CITYCENTRE, responded to this reviewResponded August 25, 2018

Dear Tore S,
There is no better place to stay in Houston than CITYCENTRE, This development offers the several dining venues, Movie studio grill, lifetime fitness, secure parking and sophisticated retailers to make a of business trip a great travel experience.
We at Sorella strive to provide the best customer service, Luxurious facility and hospitality culture to create a lasting experience to our guests. We appreciate you recognizing our efforts.
William T. Barba, Director of Operations

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Reviewed August 16, 2018 via mobile

We had a wonderful time. I was there with my fiancé and met Jessica Rosales and she was so sweet and accommodating to us. Because of her we will be returning again. Customer service was excellent. I strongly recommend this location

Stayed: August 2018, travelled solo
Thank facialsbymyra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wbarba8261, Director of Operations at Hotel Sorella CITYCENTRE, responded to this reviewResponded August 25, 2018

Dear Facialsbymyra,
Thank you for taking the time to provide us with your feedback. We appreciate your loyalty. I. I appreciate you recognizing Jessica Rosales efforts to create a lasting experience to you. We are looking forward for your return to your home away from home.
with kind regards
William T. Barba, Director of Operations

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Reviewed August 15, 2018

Always a great stay- this is the only place we’ll stay in Houston! Fantastic staff, amenities, and facilities. Breakfast buffet is always great, and the surrounding restaurants and bars are excellent. The staff surprised us with a bottle of red wine upon our check in which was so thoughtful and special!

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank Brittney P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wbarba8261, Director of Operations at Hotel Sorella CITYCENTRE, responded to this reviewResponded August 25, 2018

Dear Brittney P,
Thank you for taking the time to provide your feedback and recognizing our hotel amenities and service. We at Sorella strive to provide the best customer service, Luxurious facility and hospitality culture. We appreciate you recognizing our efforts to WOW you during your stay with us.
William T. Barba, Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 15, 2018

Hotel Sorella is luxury at its best. My wife and I traveled to Houston and had the pleasure of staying at the Hotel Sorella. We can't say enough about our experience. The hotel is has a modern decor that is both classy and comfortable- and impeccably clean. All the staff members: from housekeeping to valet, from the front desk to the waitstaff- were all cordial, respectful, helpful, and professional. I feel like we are living in a time where hospitality is a forgotten art. It was so refreshing to see that it is alive and well at the Hotel Sorella.
The city center surrounding the hotel was the perfect way for us to experience Houston without needing a car. Movie theater, gym, shops, live music, and restaurants all in the same complex.
We actually rarely left the hotel- there wasn't any need to. They have a beautiful outdoor pool, two bars, and a restaurant that rivals any fine dining in NYC. We also spent a lot of time in the room- I don't remember the last time we slept so well.
Hotel Sorella is 5 stars in every way Possible - I couldn't recommend a better place to stay.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Nick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wbarba8261, Director of Operations at Hotel Sorella CITYCENTRE, responded to this reviewResponded August 25, 2018

Dear Nick,
We are happy knowing that we have delivered our service commitment to you and that you experience our service culture.
There are not words to express how much your feedback means to us. We strive for excellent service and knowing our associates delivered this during your stay keep us motivated to continue our service culture.
In behalf of our team thank you for taking the time to provide other with your feedback and we hope to see you returning to your home away from Home.
William T. Barba, Director of Operations

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