I was “assigned” this hotel by United after missing my connection in Houston due to mechanical issues (involved smoke…a long story). I checked the Tripadvisor reviews while on the shuttle and they are all over the place…awful to glowing in the last 5 reviews.
I was fairly impressed with the hotel. I understand everyone has an opinion and some things bother people, but I thought the hotel was decent. The shuttle driver was nice and it only took 10 minutes to get to the hotel. The shuttle was full of people with flight issues. The front desk was very efficient, having all of the room keys out and waiting for guests. They moved through a line of 8-10 parties in less than 10 minutes. I was first to check-in and it only took a minute, but the line was gone when I returned for food. I was thankful the restaurant was still open at 9:30PM and I ordered a salad to go. The hotel also accepted my United food voucher.
The layout of the hotel was a little strange. The main building has the lobby, restaurant, a bar, fitness center, and conference rooms. I followed the signs for my room and ended up outside. You need to pass through a closed/fenced courtyard to get to most rooms. The outside grounds and pool looked nice, but I can see where some may feel the walkway is not safe (dark, outside, etc). The fitness room had lots of equipment, including free weights up to 50 lbs. It was much nicer than most 2.5 star hotels (HI Express, etc.). I didn’t have an opportunity to use it, but could tell it was quality equipment.
The room was clean, but had an old feel to it. The heating/cooling system was ancient, but it worked. I didn’t look too hard, but the room (#2012) seemed to be in fine shape and in no need of maintenance. The bathroom was a little tight, but I was by myself. Coffee maker worked and appeared to be newer. The building was quiet and I got a few hours of sleep before returning to the airport.
Some issues…the Wifi was very slow. Also, the shuttle could have been a problem. At first I thought I missed the shuttle at the airport and I was quoted 30 minutes for the next shuttle. Luckily, the shuttle was still there and I was picked up in 10 minutes. In addition, the morning shuttles only leave every hour, so I needed to get up earlier to make my flight. The hotel ended up running more than one shuttle due to the demand.
Overall, I thought the hotel was nice, the staff did a fine job, and the Park Inn is not worthy of recent poor reviews. Maybe people are already angry at an airline and take it out on their “assigned” hotel. Or maybe I just got lucky with the room assignment and shuttle. I would recommend the hotel if the price is right. If you are a picky person, look elsewhere unless you are "assigned" the Park Inn. If you are, try to be open minded and remember to leave your opinion on TA.
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- Also Known As:
- Park Inn Houston North Hotel Houston