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Reviewed October 10, 2018 via mobile

I am a little surprised that this hotel has an average of 4.5 rating with a lot of reviews on TripAdvisor. It kind of makes me question relying too heavily on TripAdvisor averages. I don’t necessarily have anything bad to say about this hotel, but I also didn’t really find anything standout about it that would lead me to give it a high rating. I ended up booking here bc the downtown hotels were all booked up. It’s not in the best location, you can’t really walk to much of anything around. The room wasn’t very great, low ceilings and kind of a depressing color scheme (see pictures). The bed was comfortable. The bathroom was not on par with what I would consider to be a nicer hotel bathroom either. The staff was friendly and the valet was convenient. I would definitely still prefer to stay at the Hilton or one of the downtown marriotts in the future.

Stayed: September 2018, travelled on business
Thank Ryan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this reviewResponded October 11, 2018

Dear Ryan,

Warm greetings from Houston! We were happy to jump to the rescue in hosting your recent travels and we thank you for taking the time to share your review. We are warmed to read that our Sonesta beds provided a great night’s sleep and that our Royal Sonesta colleagues impressed with their gracious hospitality. We appreciate your added comments and regret that other aspects of your visit fell short of expectation, feedback which provides us great value. We hope your visit allowed time to explore all that awaits in the greater Galleria area of Houston and if not, we invite you to check in with our Concierge team for some of the best-kept secrets that line our city streets should you join us again. If we can ever assist in planning another visit and creating a perfect experience, we invite you to be in touch.

Warmest Regards,

Peter Schreurs
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 9, 2018

Overall experience was great but I have to rave about the service we received at breakfast by our server "Queen Elizabeth"!
The food was great but she by far made it amazing. Elizabeth was so kind, helpful and what a great sense of humor! She provided five star service the whole time we were there and made sure we were very well taken care of. She is definitely a great asset to the hotel!

  • Stayed: October 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank 318christ13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this reviewResponded October 10, 2018

Dear 318christ13,

You’ve made someone’s day extra special today! Elizabeth, pardon us, “Queen Elizabeth”, bestows her full appreciation and on behalf of all of us, we so enjoyed having you with us. We thank you for taking the time to share your exceptional review and we look forward to spoiling you time and again during each of your future visits. If we can assist in planning your Houston return, we invite you to be in touch.

Warm Regards,

Peter Schreurs
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 8, 2018

This hotel has the friendliest employees I have ever run across. Would love to come back. Even our dog liked it. The food was excellent and the view was great. I loved the auto lights by the bed, so you can see at night

  • Stayed: October 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sonesta
Thank Wander773820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this reviewResponded October 9, 2018

Dear Wander773820,

We miss both you and the pup! We appreciate you singing us praises and we too look forward to your return. Please be in touch if we can assist in confirming your next visit, a table in ARA will be waiting for you and yours.

Warmest Regards,

Peter Schreurs
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 7, 2018 via mobile

My family and I attended a gorgeous wedding at the Royal Sonesta Hotel and were impressed with the venue itself and the service provided. We had a server name Cheryl assigned to our table and she treated us like royalty. Every hotel employee we encountered was very courteous and professional. Top notch!

Stayed: October 2018, travelled with friends
Thank Aisha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this reviewResponded October 9, 2018

Dear Aisha,

Weddings are meant to be magical for everyone in attendance and we are elated to read that you and yours so enjoyed the celebration. Cheryl is one of our many shining stars and comments like those you have shared make her star shine even brighter. On behalf of all of us, the pleasure was ours and we thank you for taking the time to share your wonderful feedback. Please do settle in again, hopefully, one day soon.

Warm Regards,

Peter Schreurs
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 6, 2018 via mobile

Lovely hotel. Comfortable bed. Needs a comfy chair in room. Food at conference they catered was excellent. Attentive staff. Complementary shuttle to nearby Galleria and restaurants. Kenia in the coffee shop of the hotel makes the best Bananas foster latte ever!

Stayed: October 2018, travelled on business
Thank Reginealb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_Team_365, Manager at Royal Sonesta Houston Galleria, responded to this reviewResponded October 9, 2018

Dear Reginealb,

Greetings from all of your new friends in Houston! Finding your review brings a smile to our face and we thank you for taking a moment to share. We are delighted to read that you enjoyed all of the culinary options available, from those offered at the conference to that Bananas Foster so expertly prepared by Kenia. It was a delight to welcome you and your fellow conference attendees and we look forward to one day doing so again. Until then, we hope you might find the opportunity to plan another Houston visit, perhaps for your own weekend retreat! If we can assist in helping confirm that reservation, we invite you to visit our website or feel free to give our Reservations Department a call.

Warm Regards,

Peter Schreurs
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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